Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,686 Reviews

92 %

of reviewers recommend Factory Direct Flooring Ltd

Company Reviews

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Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flooring was a nice colour and seemed to be of good quality. However the clicking system was not good, it was hard to click in and kept coming undone. It took a long time to lay, as the row's had to be undone to relock planks that had come undone again. Delivery driver was unable to use tail lift to lower wood to the kerb, So my partner and I had to unload the wood ourselves from the wagon.”

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Posted 8 years ago

“Easy access website, free laminate samples, which in turn resulted in purchasing the product, fantastic prices, excellent customer service and really satisfied with the quality of flooring.”

Factory Direct Flooring Ltd 5 star review on 21st September 2018

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Posted 8 years ago

“This is our third order for flooring. On this occasion, vinyl flooring in contrast to the two orders for 18mm oak engineered wooden flooring. I found the service impeccable and quality of products superb. I have no hesitation but to recommend this company and I would not hesitate to put in another order. Thanks again LSG”

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Posted 8 years ago

“Good efficient service from sample to delivery, if only every company could perform like that.”

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Posted 8 years ago

“Good service delivery on time very help when ordering flooring good quality”

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Posted 8 years ago

“Lured in by the promise of fast delivery, I was told by a telephone operative that the floor I had carefully selected was on back order (i.e. out of stock) and would take 7-10 days to deliver. Not what I had spent hours looking at flooring websites and placing an order that I wanted to hear.”

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Posted 8 years ago

Dear Mr McLaughlin, This particular product was out of stock at the time you ordered on advertised as " on back order" We are sorry you couldn't wait for this. The stock did arrive in our warehouse shortly after and all backorders were fulfilled in the quoted timescale. When items are out of stock, we do mark them as not available in the requested quantity on the website.

Posted 8 years ago

“First class flooring and excellent customer service”

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Posted 8 years ago

“The click vinyl products are excellent. I would rate FDF as very good apart from the poor delivery/returns terms and conditions and processes and charges/re-delivery charges. Plus I strongly suspect the terms and conditions don't comply with statutory rights and distance selling regulations. But having not fallen foul of them I can't complain, personally.”

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Posted 8 years ago

“Product is excellent and arrives very quickly. Great service”

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Posted 8 years ago

“Fantastic customer service, within 5 minutes of placing the order on line I received a phone call and delivery arranged for the next day which turned up and delivered on a pallet to my garage, the quality and price was excellent, very pleased and would use again.”

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Posted 8 years ago

“From chatting to James for help in the measure to delivery was absolutely brilliant, I’ll be back thank you”

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Posted 8 years ago

“Delivery did not arrive as arranged, This has delayed the project by a week as time allocated was wasted.”

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Posted 8 years ago

“Prompt service, quick delivery and great communication once the order was placed. Samples of flooring delivered quickly to aid the correct colour. Great service”

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Posted 8 years ago

“After a lot of samples of wood arriving from different suppliers we final choose factory direct flooring it was very well priced and the ordering on line was excellent we arranged delivery and shore enough it arrived on time when they said it would and the delivery driver was very very helpful so far so good .”

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Posted 8 years ago

“When arranged delivery were not told it was kerbside, my wife is ill but was still made to help the driver customer service were very unhelpful and lied regarding informing my wife that this was how they delivered, will never use this company again.”

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Posted 8 years ago

Dear Mr Essex, Thank you for taking the time to write a review regarding your delivery. The kerbside delivery service is mentioned on several occasions throughout your ordering process on 3 occasions this notification is in writing. We are sorry if you weren't aware of this but as we have discussed, this is clearly stated before we even contact you to arrange delivery and also after we have arranged it in your delivery confirmation email. I can't agree that anyone has lied about making you aware of this but in light of your feedback we will see if there is anyway to make this clearer in the written notifications we send out and also the listing on the website advertising kerbside delivery. If you do require copies of the information we have supplied previously in relation to the type of delivery we offer, please contact our customer service team who will be happy to assist you.

Posted 8 years ago

“Great customer service & fast delivery.”

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Posted 8 years ago

“Good service quality flooring”

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Posted 8 years ago

“Haven’t laid it yet but the delivery service was excellent”

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Posted 8 years ago

“Samples arrived quickly, colour is perfect and seems like good quality”

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Posted 8 years ago

“Ordering on line was easy. Free samples arrived quickly. When placed the order within half an hour I was called and arranged for delivery the next day. Quality for the price paid was excellent and very pleased with the product. Superb service and good quality.”

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Posted 8 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,686 reviews