“Amazing customer service! After losing a gift card and finding it again after several years I contacted the team on a Saturday evening via email, not expecting a reply at all till the following wk.
Received a lovely email on Sunday morning from Sian, offering a replacement gift card. Placed my order that day and was packaged and sent out that evening. Have always loved the products but was blown away and love them even more after such amazing customer service”
“Fairfax & Favor consistently go above and beyond as a company. Whether it is communication via email, on the phone, or with the staff in store, everyone is super polite, friendly, knowledgeable and helpful.”
“I love Fairfax and favour and when you experience an issue which isn't often, it's dealt with promptly, efficiently and with kindness and respect. All companies should take a leaf out of their book”
“Bought multiple items from this company and whether it be in store or online, the service received is impeccable. So friendly in store and online is really efficient with fast delivery. The quality and attention to detail of the products is fantastic and after only discovering the brand last year, I’m fast growing a collection. I look forward to purchasing many more items in the future.”
“My Libby coat is just perfect. It fits beautifully. This coat really is three in one. It will be perfect for whatever the British weather can throw at us. I'm in West Cornwall and this coat will be perfect in the wind and rain. The warm lining is so snug for those colder days and really is very wearable on its own if the outer Parker is not needed. The Parker without the lining will be perfect for those many wetter but not cold days we often get down here. Quality, style and practicality in abundance. Delighted!”
“Amazing customer service by both Poppy & Hermione!
Rang up to enquire about a tassel that I'd lost from my handbag & Poppy arranged for one to be sent to me free of charge & got a follow up email from Hermione...so impressed!”
