“I recently placed an order for a high school club that totaled over $600. After receiving no status update for nearly two weeks, I reached out to customer service via the Fansidea website's chat feature to inquire about my order. I was then informed that my order was canceled (without my knowledge) due to a pricing error (even though I ordered directly through their website, so how could there have been a pricing error??) and was told that I would receive a refund within 3-5 business days.
To make things even worse, my repeated requests for a confirmation email detailing the cancellation of my order and the status of my refund have been ignored. I have sent multiple emails and chat messages that have gone unanswered. I have tried calling, but my calls go straight to voicemail, even during their posted times of operation.
I have now contacted my bank and I’ve begun that process of filing a claim to dispute the charge, which can take up to 90 days.
DO NOT USE THIS COMPANY! Avoid at all costs because if something goes wrong with your order, it appears you'll never get your money back.”
“The ordering process and service from your staff has been excellent. Very quick response to questions accurate answers exact delivery schedules. Simply perfect! Jersey came out great I loved it looks and feels very expensive. It’s super comfortable, breathable, and bears my lucky number! I think I’ll order a few more in different color”
“I purchased a Youth Soccer Jersey for my daughter’s Spartan Race, and it was perfect! The fabric is cooling and breathable, keeping her comfortable during the race. It’s lightweight and doesn’t cling to her body, even when she’s sweating. The best part is that it's washer and dryer safe—super convenient after a muddy race! It also held up really well, maintaining its shape and color. A great, versatile jersey for active kids!”
“The jersey is so nice and being that it’s personalized, you can tell the creator cares about customers! She confirmed what I wanted in a draft from and was pleasant to speak to!”
“Great customer service, I thought there were some issues but I was just being dumb and she nicely cleared up my confusion. They were a little slower than they said they’d be but worth the wait. They still came in a reasonable time. Everyone loved them and will be ordering more!”
“Size up! Runs small in my opinion so size up one size if you want a fitted look. Great quality jersey! Letters and logo were done perfectly. Incredibly fast turn around time. Got so many compliments and people asking where I got it from. Material is very nice. Highly recommend, just watch sizing.”
“Great softball jersey for my son, just as I ordered it. nice quality and really fast shipping. I would definitely purchase more! Material is great. Not too thin or thick, just perfect.”
“I have never experienced better customer service in my life! These people are amazing, understanding, and incredibly helpful! They offered to create a mock-up for me, and when I changed my mind after they finished, they made a new one in a different color. I ended up ordering the wrong shade, just a different green, but I didn't realize it until two days after placing the order, while showing the jerseys to the girls. I emailed on a Sunday night and received a response on Labor Day morning. When I contacted them during business hours, they immediately responded. She mentioned she wasn't sure if they could make any changes since it had already gone to production, but she would try. Did I mention I also ordered the wrong size? Overall, I made a mess of things, and the jerseys wouldn’t have matched or fit if I had to keep the ones I ordered. However, Madeline emailed me the next day saying she was happy to let me know they could make the changes. I reviewed the revised version, and everything was perfect! They had every right to charge me for my mistakes, but they went above and beyond to help. I haven't even received the jerseys yet, but after that experience, I had to leave a review. This is how all customer service agents should act—like they genuinely enjoy their job! Thank you to everyone who helped me online, especially Madeline, for going the extra mile! I would recommend this company a million times over! Thank you for your understanding and compassion.”
“I got these jerseys for our family trip. I don't regret purchasing these jersey, but the material was different from what I expected, not 100% cotton. It's like a practice football jersey, but I'm okay with it because it is light, especially for the summer.”
“Thank you very much for showing me drafted versions, being open to changes and requests, I really appreciate it. And, thank you for shipping immediately, I can’t wait for the party next week…everyone will love it!”
“We loved our jerseys! Customer service was very responsive and helpful. They were incredibly responsive from start to finish, answering all my questions and sending mock-ups until it was perfect. Will definitely have to place another order for the remaining teammates who didnt get a jersey.”
“These custom made jerseys are high quality and looks so nice. High quality material and great stitching. The custom patch turned out beautifully. We will definitely be using this company next year.”
“If you need a custom jersey for a little…. This is your girl!!! RUN don’t walk!!!! She absolutely and perfectly killed it creating a custom jersey for my grand-baby to match his daddy’s college football team. Cannot wait to get a pic of them on game day!!! Way beyond my expectations!!! 10/10 Highly recommend 🤩”
“Jersey came exactly as described! Seller was patient with how I wanted everything to look and was very responsive . Material feels a bit lighter than I was expecting, but I believe this will aid in keeping the wearer cool during hot day. 10/10 happy with my purchase and would recommend !”
“Customer service was good, that's why it got two stars. The leather looking arms on the varsity jacket - super cheap pleather. They didn't put the initial on the front of the jacket. The logos look cheap stitched on and for $200 no thanks. Not varisty jacket worthy, cheap patches. Also took forever to get here. Will never buy here again. Also, had no idea was being shipped from overseas.”
“The shirts we ordered surpassed our expectations. They arrived sooner than projected. The quality of our pictures on the fabric is spectacular! The fabric is soft, and the colors are vibrant. These shirts are awesome! I would highly recommend this company.”
“Great communication! I made a couple of changes to preview and they were great to work with. The seller were able to handle all the customizations I wanted to design. Thank you for being so accommodating. The shipping took longer than estimated but still arrived before I needed it, about 10 days. Love the final hockey shirt!”
“These baseball jerseys are amazing! The colors pop, the names and numbers on them are extremely legible. This is a 100% will use again company. Fast shipping, responsive customer service, great quality.”
“Great custom basketball jerseys for my team!! Size and quality were just perfect, loved the soft material, stitching and great value for cost!!! Customer service is incredibly outstanding. They were willing to work with me in the customization of my jersey. The customer service person was so kind enough to do a further rendering of the jersey. I was please with the result and asked them to go ahead and make the jersey. I can't begin to tell you how very pleased I am with the results. I will order another same jerseys when the time is needed to make a replacement. Also, i will promote this company whenever the opportunity arrives. So, if you are looking for a beautifully made jersey and have design questions, etc., you don't need to look anywhere else but this company.”
