“My packs was delivered to late tge driver threw it on my porch and when I called the customer service with DHL to return it back because I didn't need it anymore the lady went on and told me that I couldn't return it the sender has to create a label for it I couldn't and I clearly read that I can return it on their site I am mad because time I do not have I will not recommend this company to anyone go through UPS ir Fed Ex or the Post Office”
“Feefo don’t show negative review results. Surely these reviews are the ones showing failures in businesses and are an honest view of the customers. What is the point asking for a review if you only choose the good ones to show prospective custom?
The feedback and reviews left about your own website is poor, so look at what you are doing wrong!”
“Feefo seems to be short for "fee for feedback faking". As mentioned by several others below they do not publish negative reviews on AutoTrader. I had a terrible and fully verifiable experience with AutoSmart Ltd of Leopold Street, Birmingham who sold me a defective car which broke down with major gearbox failure within 30 days. Although this automatically entitled me to a full refund under the Consumer Rights Act, the dealer behaved appallingly throughout. I was only able to get most of my money back in the end after using the AA Mediation Service, so my case is well documented. Yet I am unable to leave a review to this effect to warn other customers about the dealership.”
“Terrible company, avoid if you can. There are much better and cheaper options out there. I was told feefo would work with my website, but it doesn't really. They don't care and still want me to pay over £1,000. Absolutely appalling.”
“Feefo contact you looking for reviews on companies they represent you have purchased products from. If you are not happy and leave a bad review they delete that review only leaving good reviews and giving you a misrepresentation of the companies they represent. In other words anything to do with this company is not to be trusted. A quick Google search shows this company has a terrible reputation for doing exactly as I have outlined so this is far from a once off incident.”
“With autotrader they actively delete and restrict negative reviews and allow dealers to post their own 5 star reviews. Ive discovered how. Challenged them and now get no reply. Clearly a fake review farm”
“Problem with most review companies have is that they invite unsolicited reviews and not necessarily from an actual customer and hence reviews have become a tool for vendetta to ruin a business by nonesse.
Worst is reviews than published automatically giving credence in ability or lack of it in a business which may well be untrue in both direction in experience received or felt.
Sooner or later someone should take review companies to court and sue them for damages as they are publishers and need to prove what they publish is valid.
Now if reviews look the same and written than same walk away. 5 star means nothing.”
“Purchased a Next Sideboad, Anderson 3 Door Sideboard, in June. We set it up the day after it arrived. The doors didn't align (top right and middle). There was also defects (small chip) and mdf wasn't mentioned in the product spec. Called Next Customer service they said we will take it back straight away. Called again a couple of weeks later to say it's still not collected was told they are waiting on a van to Ireland. Called again in July was told an inspector would be calling out September 9th. He arrived on a Saturday morning at 8am, not arranged, and without a mask. He spent 15 mins taking pictures, serial number and measuring it. My wife questioned him about why no mask and not the original appointment and he said best if I leave. Tried Customer online chat and after nearly an hour they said a technician tried to access the sideboard then cut the chat. Terrible experience with Next.”
“Posted negative feedback about Emmi Cars Limited after they sold me a car with a faulty gearbox and refused a refund, after just two months of purchase. But feefo haven't posted my negative review... I only bought from this dealership because of great feedback on feefo.. which I would bet is all fake from personal experience!”
“I am writing a review for The Works I ordered 7 items and was emailed to say all items had been despatched. I only received 5 of the items I emailed them to be told only 5 items were in stock and on checking their website the 2 missing items musding were both showing in stock right through to payment despite being given a refund for both items. In the email I also addressed the fact that I had been charged £7 for an item which had a £6 sticker on the front of it this was totally overlooked in the response to my email.”
“Scam company, but come on surely everyone with a bit of common sense can see that, how come every company with a 1 star rating on trust pilot suddenly has a 5 star rating on feefo, its laughable”
“Avoid! Sent the items which were lost in the post. I provided proof from Royal Mail that the items were lost. 40 days later and still no refund. The communication is abysmal. Avoid at all costs”
“Just had a dreadful experience with YouGarden and wanted to leave feedback to warn others. Was shocked to see such high ratings on Feefo. Then I realised why.... customers can only leave a review when invited by the company, and of course they don't ask for reviews from customers who they know have had problems. Disappointing and very misleading.”
“Exactly the same problem as others. Appalling service from YouGarden but never got an email asking for a Feefo review.
No wonder the Feefo rating of this company is so high!”
“Feefo.com is just a scam company. I can't believe there are noe more than one rating here at Reviews, from only one Feefo-employee?
Feefo.com help bad-rated scammers like amoma.com to clean up bad ratings so that they can keep on scamming travellers.
For my experience with these scammers from amoma.com and feefo.com, read more here: https://www.trustpilot.com/users/5a83306ef675864e5601af70
Look here for reviews of feefo.com: https://www.trustpilot.com/review/feefo.com”
