“I just made an order and needed to add next day delivery.
I was paying by PayPal. When I confirmed my details it said I would be returned to the merchant, where I thought I could add this option. No. It didn’t return back to the order, it just confirmed it.
Called customer services within 2 mins of it happening. Completely useless. They couldn’t add next day delivery onto my order and couldn’t cancel it either. They say I have to refuse delivery. What a joke and a complete waste of time. We’re in 2021”
“Terrible customer service and unreliable delivery of online purchases - items never arrived and Fenwick refused to refund.
I tried this company for the first time and regret buying from them. My products were not delivered. I contacted the company several times and was told each time that they would look into the issue. I never heard back and after contacting them for the 4th time, I have been told that the items were delivered to a different address and they are refusing to look into it any further.”
“ordered a 6 piece dinning suite was supposed to take 3 moths to arrive. took 5 months. when it did come it was scratched badly and came with the wrong chairs.
management refused to take off a discount on the scratched table.
and it was going to take months for the new chairs to arrive.
decided it was best to take back all the money paid and RUN!”
