“My daughter, is having a terrible time with fiddler & Pepper who are increasing their costs by over 50% for an easy first time property purchase. They have delayed the process by months due to hiding behind apps. They do not listen to you and only work via their electronic system. They are not Lawyers, just conveyencers. We are now months behind and in danger of loosing the property and costs spent. We are now trying to change to a real firm with real people who can sort out the mess we have been put in. Do NOT use them they are a con. Steve & Suzi.”
“Sadly can't give "0" rating.
Our buyers used this company to purchase our house. Absolute nightmare.
Delay, delay, delay. Not answering calls from our solicitor or estate agent.
Just avoid!
They delayed exchange and lied saying contracts hadn't been received, tried to stop/slow exchange, but best of all they struggled to "find" a conveyancing solicitor!!!”
“I hired Fidler to sell my house, after using them for the purchase 12 years ago. A lot has changed. In 2011 the service was cheap but reasonable for the price. My experience in 2024 was horrendous. Unnecessary delays, poor communication, 40% increase in my fee compared to the estimate, and overall a complete lack of any client service philosophy - this culminated with a response from the 'CEO' about my complaint that “I do not deal with complaints”.
I would have happily paid twice the fee for a competent firm with better, quicker service. I will never use Fidler again and strongly discourage anyone attracted by a low fee quote.”
“My experience with Fiddler and Pepper Solicitors, handling my grandfather's legal matters, was notably unsatisfactory. In our attempt to retrieve his Power of Attorney documents, we were met with a rigid and unyielding attitude. Despite presenting undeniable evidence of my grandfather's mental capacity, their response was cold and lacking in compassion. This experience has left our family distressed and disheartened. For those dealing with sensitive and personal legal issues, I recommend proceeding with caution with this firm. Their approach in our case was devoid of the understanding and flexibility that is crucial in handling delicate family affairs.”
“I find it necessary to express my profound disappointment and concern regarding my recent dealings with Fidler & Pepper Lawyers.
The consistent delays in response to my inquiries have been nothing short of frustrating. The unacceptably late communication reflects a lack of respect for clients' time and urgency. It is essential for a legal firm to prioritize timely and efficient communication to foster trust and ensure clients are adequately informed.
Furthermore, the repeated procedural errors I experienced cast serious doubts on the competence and attention to detail of my case handlers. These errors have not only wasted valuable time but have also jeopardized the outcome of my case. It is disheartening to witness such a disregard for the basic tenets of professionalism and accuracy within a legal context.
Equally distressing is the subpar level of communication from the firm. Important updates were either not relayed to me in a timely manner or were inadequately explained. This lack of transparency has left me questioning the firm's commitment to keeping clients informed and engaged in their matters.
In addition, the receptionists' obstructive behaviour, which I encountered far too often, was deeply frustrating. Their filibustering tactics and evasive responses only exacerbated my frustration and hindered the progress of my case. Such behaviour reflects poorly on the firm's commitment to client service and professionalism.
In conclusion, my experience with Fidler & Pepper Lawyers has been far from satisfactory. The issues I have outlined - delayed responses, procedural blunders, inadequate communication, and obstructive receptionists - have collectively painted a deeply concerning picture of the firm's operations.”
“**Unexpected costs (not just monetary) and unacceptable lengthy delays**
This company sets new lows for incompetence. They have managed to draw out a simple probate for over two years. They do not return phone calls nor do they reply to emails. They have not distributed funds to beneficiaries for over three weeks now and we can't find out why because they do not communicate. This review will be updated next week if they have the decency to get in touch.”
