Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,743 Reviews

84 %

of reviewers recommend Firebox

4.4

Based on 4,743 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 1 star review on 20th August 2026

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website is awesome. You can find things you never imagined could even exist, and they arrive at your house shortly. It's a little expensive, but nowadays, what isn't? I definitely absolutely love Firebox. Plus, the e-mails and notifications they send you are hilarious.”

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Posted 10 years ago

“Fantastic service when my parcel couldn't be delivered. Fastest response time I've ever had. Really quick resolution and amazing product!”

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Posted 10 years ago

“Excellent product love the crap wrap option! Amazing value and rainbow drops just YES!!!!”

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Posted 10 years ago

“Always good communication and good quality stuff. (Smiley face) (thumbs up).”

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Posted 10 years ago

“Firebox is great for finding unique gifts for all those people who are so hard to buy for!”

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Posted 10 years ago

“Amazing. Great products. Quick delivery. 10/10 ????????”

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Posted 10 years ago

“goods came on time well packaged and excellent service would recommend and use firebox very good.”

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Posted 10 years ago

“The Good, then The Bad, and then The Ugly. The Good. I purchased the Weisswurst Stress Sausage from Firebox as a farewell present for my colleague. The delivery was fast and friendly: I was given the number of the driver to text or call at any point. Which I did. At the last minute I couldn't be home to sign for the … err.. package and I needed to give him alternative delivery instructions. Of which there were several. First a neighbour several doors down, failing that a rather complicated instruction involving alleyways and garden gates, and failing that, a large black round 'not square or rectangle' (we have all three) bin. He accepted all these instructions happily and thanked me as if I was the one doing him a favour. The packaging seemed at first to be a bit of an overkill (there was lots) but all materials were recycled and eco friendly which made me smile. The Weisswurst was a good size with a mildly sticky texture providing an easy grip. The Bad. Clearly the staff at Firebox are all far too happy and your stress-related products don't get the thorough testing they need. Monsieur Weisswust lasted only one night. Your stress sausage quite simply, couldn't handle the stress. Sadly. It split during a hearty tug. The Ugly. According to your email, I am a "sophisticated and well-rounded owner of cool Firebox stuff". I'm afraid that leaving the club on Friday night with sausage squirt all over my dress did not look very sophisticated nor does buying a pull-tug stress sausage sound like something a well-rounded person would do. Finally, I am no longer the owner of any cool Firebox stuff. Nor is my colleague. Do you perhaps need any properly stressed out stress sausage testers? I think I may know a few. #justsaying”

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Posted 10 years ago

“great service i'll be back!”

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Posted 10 years ago

“Great stuff, great variety, great service, going to be a great xmas thanks to firebox”

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Posted 10 years ago

“Extremely fast delivery + No faults in packaging whatsoever + Excellent product = VERY happy :))”

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Posted 10 years ago

“Swift delivery, interesting range of products - would definitely order from them again :)”

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Posted 10 years ago

“absolutely spaghetti, it's on my sweater already.”

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Posted 10 years ago

“Brilliant quality products! Love this site!!:)”

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Posted 10 years ago

“Firebox have excellent customer service skills. Other online retailers should take note!”

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Posted 10 years ago

“I love this company. They have choice and they are prompt. I have had occasion to return things twice over the 5 years I have been using them and both times it has been hassle free and pleasant.”

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Posted 10 years ago

“Good website, easy to navigate, super quick delivery and amusing emails!”

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Posted 10 years ago

“Quick delivery, solid packaging, free sweets! What more could a man want in life?!”

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Posted 10 years ago

“I do like looking through firebox as I like looking at unusual things for Christmas presents. Packaging is excellent and delivery was fast too. I especially like the emails you receive once you have placed an order.”

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Posted 10 years ago

“I'd definitely recommend Firebox to those looking for some unusual gifts. My parcel arrived on time and was in great condition. The box was packaged well so nothing could have been damaged or broken. They also had good communication and kept me up to date about my parcel delivery.”

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Posted 10 years ago

Firebox is rated 4.4 based on 4,743 reviews