Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,743 Reviews

84 %

of reviewers recommend Firebox

4.4

Based on 4,743 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 1 star review on 20th August 2026

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time I have pre-ordered anything from anywhere. Was kept up to date, and text when the item was on its way. Packaging looks superb, really feels like something wonderful has arrived. 100% would use again.”

Helpful Report

Posted 10 years ago

“Shopping made easy. Communication was excellent product arrived on time and very well packaged would highly recommend.”

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Posted 10 years ago

“Firebox.com is the place to go when you need an unusual gift or you just need to reward yourself for being amazing! Easy ordering, speedy delivery and great communication from the Firebox peoples makes it a much nicer process than dragging around the shops!”

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Posted 10 years ago

“Firebox has fantastic products with a streak of humour a mile wide. I could not fault the service or the product (in this instance, abusive birthday balloons) - they arranged for international shipping quickly, and sent friendly messages throughout the process. 10/10 would recommend.”

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Posted 10 years ago

“Brilliant customer service, product, crap wrap and punctual posting. Highly recommend.”

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Posted 10 years ago

“Fantastic item, impeccable service (witty responses always help). The item was beautifully packaged and delivered as promised. Who could ask for anything more?”

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Posted 10 years ago

“Wonderful, quirky and Fab. products. Even more wonderful, quirky and Fab. staff! Love it, LOVE Firebox. Long may your flames flicker!!”

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Posted 10 years ago

“Unusual products. Speedy Shipping. Wonderful irreverent website with amusing copy and all backed up with great service.”

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Posted 10 years ago

“Perfect! Even the comical emails made my day.”

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Posted 10 years ago

“Fun site with unusual good quality gifts! love the emails, kept me entertained and updated from time of my order. Would definatly recommend”

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Posted 10 years ago

“How can anyone be disatisfied with Firebox - a marvellous range of products to choose from, and dispatched quickly. I had my purchases 'crap wrapped' and was very pleased with the diabolical result..can't wait to place them in friends and families christmas stockings. The accompanying correspondence from the people at Firebox was wonderful. You have my custom for every.”

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Posted 10 years ago

“Excellent customer service. All items good quality (as expected). Prompt delivery. Can't fault Firebox - they're pretty darn awesome!”

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Posted 10 years ago

“I really enjoy browsing the Firebox site. The novelty factor is superb, the time span for delivery is excellent, packaging more than adequate, and the little 'cherry lips' or 'rainbow drops' that are sent as a sweetner is a lovely touch. Information is passed on to the buyer, via e-mail, ie tracking number, when the goods were posted and so on, so, good feed back.”

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Posted 10 years ago

“Totally the best - I ALWAYS find the best gifts here which is a challenge with my picky family!!! Always a very prompt delivery and customer service, communication etc etc. My "GO TO" site every time”

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Posted 10 years ago

“They have great products to choose from that you cannot find anywhere else. This is where I will be doing my Christmas shopping from now on.”

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Posted 10 years ago

“always a 5* service with firebox. thank you”

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Posted 10 years ago

“Such a nice site with loads of gift ideas and gadgets (most things I buy are gifts for myself). So go on, treat yourself!”

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Posted 10 years ago

“Shopping with FIREBOX is always fantastic from the fab descriptions, the ease of shopping online and their fast,efficent delivery(with surprise packet of sweets) makes this the go to place for something a little bit out of the ordinary!”

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Posted 10 years ago

“Really excellent service and nice sense of humour!! Could not ask for more from any shop!”

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Posted 10 years ago

“Came quickly, all items as described and even got a pack of rainbow drops thrown in! Very impressed”

Helpful Report

Posted 10 years ago

Firebox is rated 4.4 based on 4,743 reviews