Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,743 Reviews

84 %

of reviewers recommend Firebox

4.4

Based on 4,743 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 1 star review on 20th August 2026

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent website with fantastic service. The company does everything with tongue placed firmly in cheek while remaining professional throughout. Always a pleasure to shop with.”

Helpful Report

Posted 11 years ago

“I found the whole experience of shopping with Firebox excellent, from the large choice of products, the ease of navigating the website to the ordering process all was very straight forward. Delivery was excellent with the products delivered on time, in good condition and exactly as advertised. I have used again and would also recommend Firebox for anyone else looking to purchase fun gifts.”

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Posted 11 years ago

“Well packed and quick delivery - Excellent!”

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Posted 11 years ago

“I am very satisfied with the products and the service provided! All products I have received fitted their descriptions, so there weren't any unpleasant surprises. I bought all items as presents and everyone loved it! Huge thanks to all Firebox team!”

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Posted 11 years ago

“Brilliant communication, unique style but very funny. The whole service was excellent & the products are great, thank you. :-)”

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Posted 11 years ago

“Excellent delivery & great product. Kept informed of progress of order & delivery all along. Very pleased & have recommended to others.”

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Posted 11 years ago

“Utterly amazing website with great gift range, incredibly entertaing emails and customer service can't wait to use FIREBOX again :D”

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Posted 11 years ago

“I purchased the Gadget mystery box for my 21 year old son and he thought it was useful and fab. He found use for all four products. He told me he was looking forward to his next mystery box!”

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Posted 11 years ago

“Great service. not too happy with the UPS parcel depot.”

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Posted 11 years ago

“Absolutely great service. Very unusual items. Staff have extremely good sense of humour.”

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Posted 11 years ago

“Amazing products and services, thank you”

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Posted 11 years ago

“Fast reliable service my kind of humour”

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Posted 11 years ago

“It was a lot brighter than I thought it would be. Easy to attach to a wall, really pleased with it, its great!”

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Posted 11 years ago

“You lot are fun to deal with as well as being efficient. I don't own any of the stuff I bought but the people I gave it to were pleased delighted and a bit bemused (which was a desired outcome). The range of random stuff you sell gives wide scope for mirth.”

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Posted 11 years ago

“no problems, product, delivery, pricing, quality, communication, all first class”

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Posted 11 years ago

“Firebox are amazing! Great products, great service, fast delivery. They have never done me wrong and are always happy to help. I would recommend them to anyone and I will certainly be a life long customer.”

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Posted 11 years ago

“Dear Firebox - I - and the family - love your gimmicks and not least your endearing mails regarding the shipment :-) keep up the sweet talking - we suck it up!”

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Posted 11 years ago

“Very pleased with the speed of delivery after ordering the items. I enjoyed the slightly off the cuff remarks which appeared every now and then.”

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Posted 11 years ago

“The glasses were awesome. Service and delivery etc were faultless. But with confidence from these guys”

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Posted 11 years ago

“So happy with the items and the service from Firebox is unique and makes shopping a bit more fun!”

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Posted 11 years ago

Firebox is rated 4.4 based on 4,743 reviews