Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,743 Reviews

84 %

of reviewers recommend Firebox

4.4

Based on 4,743 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 1 star review on 20th August 2026

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Firebox have some unusual and quirky items for any occasion, it's a great site to browse. I have ordered many items and they all turned up in good time and in one piece. One item had Japanese instructions but after an email this was rectified, within minutes! Awesome retailer!”

Helpful Report

Posted 11 years ago

“Firebox's customer service is second to none! My order arrived as expected but one of the items was damaged. A quick email to Firebox resulted in a replacement item being dispatched immediately and I was kept informed by email throughout the entire process. Very happy with this company.”

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Posted 11 years ago

“Item came very quiclky.I was kept informed until it arrived.packaging great item not damaged.Love it.”

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Posted 11 years ago

“perfect produtcs and delivery !”

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Posted 11 years ago

“Absolutely fantastic. From product range down to presentation, delivery, customer service and even copywriting! Their order confirmation email is not boring is entertaining.”

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Posted 11 years ago

“All items arrived well packaged and early on the day. They were spot on as described by Firebox's website and are being immensely enjoyed! Well done, Firebox. Again you've sourced me great querky leftfield gifts.”

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Posted 11 years ago

“The service from firebox was 5* however will not be able to order from you again until you change your delivery couriers, YODEL they are the most unreliable company in the market, sorry”

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Posted 11 years ago

“Enjoyable beer which is coloured blue”

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Posted 11 years ago

“I love this site. Weird and wonderful stuff ordered and delivered on time and well packaged.”

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Posted 11 years ago

“Great product delivered quickly”

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Posted 11 years ago

“Great choice of stuff in all different price ranges, the "crap wrap " is a great idea”

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Posted 11 years ago

“Returning customer, husband loved the first thermo cup, it holds the heat really well. I bought him a spare and ordered it a nano second before Christmas - not expecting it to be delivered until after the holidays amazingly it arrived on Christmas eve how about that for excellent service . Many thanks”

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Posted 11 years ago

“The phone projector I purchased for my granddaughter for Christmas was absolutely brilliant, it was a bit fiddly to start to put together with the super glue but the instructions were fantastic, would certainly recommend this to all the techies out there.”

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Posted 11 years ago

“Amazing products, the service is really good.”

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Posted 11 years ago

“Very easy to place an order,had to wait a little longer than normal for delivery as the item came direct from the supplier.Recipitent very pleased with his gift, very good quality. Will be browsing Firebox again soon.”

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Posted 11 years ago

“Made Xmas easy! Thank you very much!”

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Posted 11 years ago

“Excellent products - guaranteed to raise a laugh/ snigger/ snort - and good ordering / dispatch service”

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Posted 11 years ago

“This is quite possibly the best online shopping experience I have ever had. The range of items on Firebox is amazing, they sell all kinds of weird and wonderful products ranging from bacon flavored toothpaste to a 24k gold-plated vacuum, and the product descriptions are hilariously creative. I bought a couple Christmas gifts on this site and was extremely pleased with the customer service that I received, especially when my parcel was delivered a day late after paying for next-day delivery, I was immediately refunded the full postage amount. Super awesome website and perfect if you're looking for a gift. There's something for everyone!”

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Posted 11 years ago

“Great range and wonderful customer service! Can't complain about anything :3”

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Posted 11 years ago

“Ah, Firebox, Firebox. Have no idea how I found out about them but I'm glad I did. The most amazing range of funky, quirky and unusual presents ever, if you're stuck, it's a fantastic go-to site. I tell so many folk about them I should have shares! Speedy delivery, funny lil messages of confirmation by email (although you quickly realise they're the same messages, can't FBox employ someone to send a different messg each time?!) and a lil bag of sweets inside each delivery BUT a quick one about the sweets....dudes, they've got gelatine in them!!! Vegetarians can't eat them let alone vegans!!! Please change your sweets supplier so that we can all enjoy your sweet touch! So apart from emails that @ first makes you :) before you realise they're standard and evil sweets, it is quite simply one of the most brilliant sites ever for getting pressies to people in record time that will then make them think you are a god/goddess. Check it, order it and await the adulation :D”

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Posted 11 years ago

Firebox is rated 4.4 based on 4,743 reviews