Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,744 Reviews

84 %

of reviewers recommend Firebox

4.4

Based on 4,744 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 1 star review on 20th August 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication and delivery”

Helpful Report

Posted 1 year ago

“Product never delivered. Chased up twice, no response from Firebox. Still no response to date and no indication of a refund of original order. Avoid if possible”

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Posted 1 year ago

Hi there, We can't thank you enough for honestly sharing your experience! We're sorry for not receiving your previous emails and that this delivery was lost in transit. We'd love to help here and have already reached out already to see if you'd like a replacement order or a refund. Looking forward to hearing back from you.

Posted 1 year ago

“Very happy with the products and shipping. Arrived just in time for Christmas which was a relief.”

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Posted 1 year ago

“Very pleased with the products and shipping. Arrived just before Christmas which was a relief.”

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Posted 1 year ago

“Quirky gift, soundly made and promptly received. Recipient delighted.”

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Posted 1 year ago

“So pleased with my order and service received. Unfortunately my order did arrive damaged but emailed firebox who replied immediately and sent out a new mushroom incense burner which arrived very quickly and with no damage. Ilthe incense burner is really cute. Very satisfied”

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Posted 1 year ago

“Seamless service. Good product enjoyed by all recipients. Zero issues with delivery which was fast and faultless. Well done old beans 👏👏👏”

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Posted 1 year ago

“Great product, as described. Very fast delivery. All good in the hood”

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Posted 1 year ago

“Great service fast delivery definitely put a smile on my friends face😁”

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Posted 1 year ago

“Great gift! with quick delivery.”

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Posted 1 year ago

“All I can say is fantastic thank you.”

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Posted 1 year ago

“I ordered for Christmas, but wasn't sure if it would arrive as I left it quite late, but they said it would be with me before Christmas, and it was. Thank you”

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Posted 1 year ago

“All purchases arrived on time. Brought items as gifts for friends,so can’t say if any good but looking at items before wrapping, they seems to be of good value.”

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Posted 1 year ago

“First time ordering from Firebox this Christmas. Bought some cute little animal head shot glasses for my nephew. Top product, top service. Can’t say fair than that.”

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Posted 1 year ago

“Really fast delivery and good quality items”

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Posted 1 year ago

“Fantastic service from start to finish, no problems whatsoever considering I ordered late and At Christmas. The print still arrived in plenty of time. Daughter and bf absolutely loved it”

Firebox 5 star review on 1st January 2025

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Posted 1 year ago

“The items were fun, unusual and reasonably priced. They arrived earlier than expected, well packaged and in good order”

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Posted 1 year ago

“Product advertised as available then was told two days before Christmas it wasn't coming due to stock issues. Terrible. Won't use this company again..”

Helpful Report

Posted 1 year ago

Hi there, We can't thank you enough for honestly sharing your experience. We're sorry we sold out of these and you were notified late. We've shared this with our Logistics Team to see how we can improve on this process. Your order was cancelled and you've since been refunded. Please reach out if there's anything else we can do.

Posted 1 year ago

“Great products good price 👍”

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Posted 1 year ago

“The product is perfect for all station enthusiasts. The ordering was easy. It arrived in time. It was perfectly packaged and a great game to play too. Thanks”

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Posted 1 year ago

Firebox is rated 4.4 based on 4,744 reviews