Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,744 Reviews

84 %

of reviewers recommend Firebox

4.4

Based on 4,744 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 1 star review on 20th August 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was in tone before Christmas, so great. It was a gift for my teenage son who enjoys his bath. I thought he would find it silly, which he did, but in a good-fun way.”

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Posted 1 year ago

“High quality, exactly like described with quick delivery over the busy Christmas period.”

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Posted 1 year ago

“Good quality product combined with fast delivery”

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Posted 1 year ago

“Awesome gift.My son loved it!”

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Posted 1 year ago

“I ordered the toilet mat piano abd mobile phone ring light. Both boxed well and were well received as Christmas presents. Big plus was waiting time from order to receipt was a couple of days.”

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Posted 1 year ago

“I was desperate for a couple of extra fun presents for the wife at Christmas and found them here. They turned up on time, very pleased.”

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Posted 1 year ago

“Price was good and delivered within the time scale they said”

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Posted 1 year ago

“Nice item but expensive for what it was. Delivery was quick.”

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Posted 1 year ago

“Absolutely brilliant. Delivery was so quick, even very close to Christmas time. The products were good quality and packaged really well. All as advertised on the site. Very, very pleased. Would definitely use this company again. Thank you.”

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Posted 1 year ago

“Excellent product & value and service”

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Posted 1 year ago

“Did not work and pieces broken on it”

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Posted 1 year ago

Hi there, We can't thank you enough for honestly sharing your experience here! We've shared this with our Product Team to keep in mind and revise with the manufacturer. I've reached out to you directly to see if there are any defects on the product or if we can help you return it (we offer free returns for up to 100 days). Looking forward to hearing back from you!

Posted 1 year ago

“Way too slow.”

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Posted 1 year ago

Hi there, We can't thank you enough for honestly sharing your experience. We're sorry we temporarily sold out of this item which caused this to arrive a few days later than we originally estimated. We've shared this with our Logistics Team to see how we can improve here. Please reach out to us if there's anything else we can help with.

Posted 1 year ago

“Everything great”

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Posted 1 year ago

“After receiving no updates on my order for several days, I sent an email asking when to expect dispatch. I was then informed that they'd sold out and we're waiting for new stock to dispatch my order. I think it's really awful to keep selling an out of stock product, but also to just keep quiet and not say anything is really shoddy.”

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Posted 1 year ago

“All good,”

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Posted 1 year ago

“Fab products & prompt delivery”

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Posted 1 year ago

“Quick and efficient service. Especially at such a busy time of year”

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Posted 1 year ago

“Items delivered quickly. The llama hand warmer is very cute and pooping 💩 elves are brilliant”

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Posted 1 year ago

“Dachshund Hot Water Bottle ordered as a gift, but looks and feels lovely. Well packaged and delivered on time.”

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Posted 1 year ago

“I absolutely love my Two Faced Mushion!! It is a Christmas present for my cousin and his husband, they will find it hilarious. Thank you!”

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Posted 1 year ago

Firebox is rated 4.4 based on 4,744 reviews