Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,744 Reviews

84 %

of reviewers recommend Firebox

4.4

Based on 4,744 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 1 star review on 20th August 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good website. Good communication. Good delivery.”

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Posted 1 year ago

“Quick delivery, delighted with product, bought as a stocking filler, great service.”

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Posted 1 year ago

“Great choice of items and gift ideas”

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Posted 1 year ago

“Purchased this item as a funny and unique little xmas "wrap up" for my adult son. It's so cute and I know he'll laugh and also love it. The item is exactly as shown on the website photo and delivered within the dates given on order. Very happy with the ordering process, the product and delivery.”

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Posted 1 year ago

“Super quick delivery, items as described”

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Posted 1 year ago

“Order arrived so quickly and was great quality, used firebox before and will use again.”

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Posted 1 year ago

“Good items and good service”

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Posted 1 year ago

“Quick service, fully informed on product and order . To be recommended.”

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Posted 1 year ago

“Price was excellent, delivery was fast.”

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Posted 1 year ago

“Great unusual products, good online descriptions with customer feedback, delivery fast and packaged well. Can't go wrong 👍”

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Posted 1 year ago

“Whilst the product is good - my experience of using Firebox this time around was poor. The packaging on the gift was inadequate and so it arrived pretty much unwrapped and unfortunately the person the gift was intended for took the delivery, completely spoiling their Christmas surprise. I contacted Customer Service at Firebox who responded flippantly, trying to keep the company "style" of replying in humour and using little more than a "cut and paste" response having clearly not read my complaint properly. When you're making a complaint, this is inappropriate and only served to make me even more annoyed. I will not be returning to Firebox.”

Helpful Report

Posted 1 year ago

Hi there, We can't thank you enough for honestly sharing your experience and we're again sorry the delivery packaging was damaged in transit. We worked with you to ensure the item wasn't also damaged (it wasn't gift wrapped) as via our company promise we send a replacement right away and not return the damaged item. Delivery package damages are common so thankfully you confirmed only the delivery packaging was damaged and the item was not damaged. Again, we're sorry the delivery packaging was damaged in transit and we're here if there's anything else we can do.

Posted 1 year ago

“Package nowhere to be seen Tracking link not working Getting a bit close for comfort pre Xmas firebox”

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Posted 1 year ago

Hi there, We can't thank you enough for honestly sharing your experience and we're sorry for the delays over the holidays! For these personalized items, we estimated 7 working days for personalized orders to be fulfilled, though slight delays in production can happen occasionally. We're sorry this one arrived after our original estimate. If there are any further questions, please reach out as we'd love to help.

Posted 1 year ago

“Unfortunately lack of communication about my order. Order was delayed but I wasn’t informed. I then was told i would be emailed when it was shipped out. I wasn’t. I’ve waited 3 weeks for my order with no communication to say it was delayed which would have been really appreciated.”

Helpful Report

Posted 1 year ago

Hi there, We can't thank you enough for honestly sharing your experience and we're sorry for the delays over the holidays! For these personalized items, we estimated 7 working days for personalized orders to be fulfilled, though slight delays in production can happen occasionally. We're sorry these delivery delays weren't communicated and this one arrived after our original estimate. If there are any further questions, please reach out as we'd love to help.

Posted 1 year ago

“Very quick service and delivery”

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Posted 1 year ago

“Excellent customer service”

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Posted 1 year ago

“Didn't receive”

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Posted 1 year ago

Hi there, We can't thank you enough for honestly sharing your experience and we're sorry this arrived later than expected! Being the original address was incorrect it took longer than expected to ship this order correctly. After you confirmed the new address, the delivery arrived shortly afterwards. If there are any further questions, please reach out as we'd love to help.

Posted 1 year ago

“Very quick delivery.”

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Posted 1 year ago

“Quick service, everything seems fine (gifting)”

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Posted 1 year ago

“Love the choices of gifts to buy. Very easy to order and delivers on time🤩”