Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,744 Reviews

84 %

of reviewers recommend Firebox

4.4

Based on 4,744 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Tell us how Firebox made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Firebox 1 star review on 20th August 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased with service. Item received within delivery time, packaged perfectly. Would definitely shop here again.”

Helpful Report

Posted 1 year ago

“Awful - Ordered 36 items and in drips and drabs Firebox pinged emails to advise various items out of stock. Paid for next day delivery and five days later as they can't fulfil the order they've cancelled it entirely! Had similar issues last year. Will never order from them again, nor recommend.”

Helpful Report

Posted 1 year ago

Hi there, We can't thank you enough for honestly sharing your experience here. We're terribly sorry we weren't able to fulfill this order on time over the holidays. We've shared this with our Operations Team to see how we can improve here and prevent this from repeating in the future. If there's anything else we can do, please reach out again via email, as we'd love to help.

Posted 1 year ago

“Quick delivery. Very amusing item . Very pleased thank you”

Helpful Report

Posted 1 year ago

“All fabulous”

Helpful Report

Posted 1 year ago

“Brilliant shop, great products and fast service.”

Helpful Report

Posted 1 year ago

“Great selection of products and very quick delivery”

Helpful Report

Posted 1 year ago

“Brilliant service and very quick delivery”

Helpful Report

Posted 1 year ago

“Excellent, really pleased with my package and delivery.”

Helpful Report

Posted 1 year ago

“Delivery slow. Air freshener smelt bad. Upside down glass hilarious. Good VFM .”

Helpful Report

Posted 1 year ago

Hi there, We can't thank you enough for honestly sharing your experience here! We've shared this with our Product Team to keep in mind and revise with the manufacturer. If there are any defects on the product please reach out so we can help with a replacement or return. Looking forward to hearing back from you!

Posted 1 year ago

“Excellent service - order arrived very quickly”

Helpful Report

Posted 1 year ago

“Whole ordering process was easy, items turned up quickly. All presents so I can't actually review them but Firebox made ordering easy.”

Helpful Report

Posted 1 year ago

“Arrived quite quickly. Not had a chance to hear it yet, as its a Christmas present. But looks good.”

Helpful Report

Posted 1 year ago

“Arrived quickly. Haven't actually tried it yet as it is a gift, great service though.”

Helpful Report

Posted 1 year ago

“Wonderful, efficient service. Very good value for money & product was of high standard.”

Helpful Report

Posted 1 year ago

“Fantastic products”

Helpful Report

Posted 1 year ago

“Exactly as described. Excellent. Thanks.”

Helpful Report

Posted 1 year ago

“Brilliantly funny and unique gifts for the people in my life who appreciate something special. Cant wait to hear what they think of them! Definitely 5 star thankyou”

Helpful Report

Posted 1 year ago

“Speed of service and delivery was excellent. Will definitely use again and recommend 👍”

Helpful Report

Posted 1 year ago

“Good thankyou”

Helpful Report

Posted 1 year ago

“Really happy would recommend and will be using again ...”

Helpful Report

Posted 1 year ago

Firebox is rated 4.4 based on 4,744 reviews