Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,744 Reviews

84 %

of reviewers recommend Firebox

4.4

Based on 4,744 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 1 star review on 20th August 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service. Would recommend.”

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Posted 1 year ago

“Love the selection of quirky products and great prices. Been using Firebox for years. This time, an order of personalised items was delayed, whilst I received an order I'd placed after it. The replies I received to my enquiries were amazing! They really took the time to find out what was happening and I wasn't fobbed off with excuses. The postage was immediately refunded, and the box did indeed arrive before Christmas. I rhen received a 'sorry' code for future use, which was a nice touch. I hadn't ordered items of very high value, but they gifts that were important to me. Very impressed and I'll continue shopping with Firebox”

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Posted 1 year ago

“Everything arrived very quickly - in just a couple of days (faster than I'd expected) and everything was precisely as described. The Firebox site is relatively easy to navigate and the checkout process is simple. The people who received the presents I bought seem to have enjoyed them. I've used Firebox in the past and would use them again in the future.”

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Posted 1 year ago

“Great product, arrived quickly”

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Posted 1 year ago

“Brilliant service throughout.”

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Posted 1 year ago

“Customer service, delivery all good. Apron smaller than expected”

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Posted 1 year ago

“I didn’t get my order”

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Posted 1 year ago

Hi there, We can't thank you enough for honestly sharing your experience! We're sorry the carrier wasn't able to fulfill this delivery. The delivery has since returned back to us and you've been fully refunded! Please reach out to us if there are any questions on this.

Posted 1 year ago

“Prompt delivery, quality items”

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Posted 1 year ago

“Thank-you! 5*”

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Posted 1 year ago

“Absolutely brilliant. Got the Bob Ross bobble head as a joke gift to go with my husbands xmas gift and he said it was his best Xmas present. Lol. So thanks for making him laugh. Item was delivered promptly and was as featured.”

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Posted 1 year ago

“Great gift Good fun friends loved it”

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Posted 1 year ago

“Very fast delivery, next day delivery a few days before Christmas”

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Posted 1 year ago

“Order Delivered on Time with no Dramas.Will use Firebox again.”

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Posted 1 year ago

“Delivery was prompt, items ordered were excellent and great quality.”

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Posted 1 year ago

“All products arrived well packaged and on the date expected. I have bought from Firebox several times and have been disappointed.”

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Posted 1 year ago

“Great products, although a little on the pricey side, prompt delivery”

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Posted 1 year ago

“Great quirky items for stocking fillers. Fairly priced and arrived quickly as promised 🤗”

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Posted 1 year ago

“My husband loved this Christmas gift. He sat and watched it for ages, with the biggest grin. Highly recommended for a good giggle!!! 😁 It was delivered very quickly, without any issues. Firebox also highly recommended!! Thank you 👍🏻”

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Posted 1 year ago

“Excellent all round! Easy to order - speedy delivery- great product. Would certainly recommend”

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Posted 1 year ago

“Great product delivered on time!”

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Posted 1 year ago

Firebox is rated 4.4 based on 4,744 reviews