Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,743 Reviews

84 %

of reviewers recommend Firebox

4.4

Based on 4,743 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 1 star review on 20th August 2026

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Firebox is the reason the Internet was created.”

Helpful Report

Posted 10 years ago

“Good quick service and your emails are second to none, loving the way they are written in a such a witty warm way. Well done :-)”

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Posted 10 years ago

“I don't know what I love the most about Firebox.... The great gifts which I know everyone I give them too is so excited by.. Or their fantastically quirky communications... You shop and you decide..”

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Posted 10 years ago

“The best website to order from. Perfect humour, qreat speed, high quality, can't fault Firebox”

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Posted 10 years ago

“I've bought a lot of stuff from Firebox this Christmas (the first time I've ever done the big shop online). It's been a thoroughly positive experience. Even though they sell a lot of stupid stuff, it has made me stupidly happy. They package their stuff brilliantly. Nothing was broken or in any other way damaged. Two things in particular stand out for me. The first was the mystery box. That thing was a life-saver because it had so many different aspects to it that I was able to fill out a whole mass of 'smaller' Christmas gifts that still remain unusual and good gifts. But you really have to stop and think and consider where things go within family, friends and acquaintances. But it's definitely doable and you'll discover that you've been able to cover a lot more 'difficult' gift solutions than you think. The second thing that I got that makes me smile is the 'Nessie' colander. It's smaller than I expected and you couldn't use it for big loads of pasta, for example. But it's the perfect size for vegetables. It's also a beautiful and cheering design. It makes me feel like my kitchen is my kitchen - and not something out of a brochure. The other thing I'd like to say about Firebox is that they delivery personnel are great. Apart from the packaging and speed of dispatch, what impressed me most was that I received two packages when it was massively piddling down with freezing rain. Instead of just throwing the stuff at me, they had big gleaming grins and said: "This'll make you happy", and it did. I've had a massively positive experience with Firebox. Too many bloody unicorns on their site, though (and I write this as a gay man).”

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Posted 10 years ago

“I love firebox! I wish I was richer, or knew people cool enough to shop at firebox 4 me, as I only ever buy the stuff for other people, and am always so envious!!”

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Posted 10 years ago

“Some of the thing's I ordered we're not in stock and I was given an order date. Was a little concerned these items would not arrive in time for Christmas but not a problem as got everything! Smashing!”

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Posted 10 years ago

“Fantastic site, great array of gifts and gift ideas, the unicorn heat bag is super cute and is going to make a great christmas present ?”

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Posted 10 years ago

“Great communication, service and fun”

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Posted 10 years ago

“i was very pleased with my recent purchase from firebox”

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Posted 10 years ago

“Love firebox. Have done most of my Christmas shopping on here this year.mlo e the randomness, but am worried I'm now addicted!!”

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Posted 10 years ago

“I like shopping on fire box.com book l have got, there are many different gifts to choose from, some really make me laugh. Really fab gifts to suit every one. I will keep shopping with fire box .com book Julie Williams, Mrs.”

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Posted 10 years ago

“Firebox is easily the best Online Shop for everything new and unusual, If you have not yet visited the site or bought something from them you are missing out. The Customer Services Firebox have is truly amazing, fun, jokey but to the point and helpful. The delivery service is very prompt and I mean very prompt if your ordered on Monday it is very very likely it is delivered by Wednesday! Firebox Truly is the best Website ever, what are you waiting for try it out! J.B”

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Posted 10 years ago

“Beautiful people, beautiful emails, 100% will shop again”

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Posted 10 years ago

“I love all my Firebox stuff. Fast delivery and generally weird. I'm always the "cool one" when it comes to gift giving!”

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Posted 10 years ago

“I have bought lots from Firebox, great products, delivered on time as promised and the most amusing and entertaining emails from them during the whole process which I find really refreshing and a nice touch . Great service with the added bonus of a laugh every time I get an email.....keeps me coming back time after time.”

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Posted 10 years ago

“Excellent goods and service delivered with lots of love by unbelievable people! Try them you'll love them and they will love you too!!”

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Posted 10 years ago

“Easy ordering. Loads of great choices. Fab communication and items come well packaged so what more could you ask for ????”

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Posted 10 years ago

“What a happy lot of little elves work at firebox spreading peace and fun throughout a dull world”

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Posted 10 years ago

“Excellent website, fast efficient service, easy to use and I absolutely love everything they sell. My home is a veritable cave of wonders due to this website.”

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Posted 10 years ago

Firebox is rated 4.4 based on 4,743 reviews