Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,743 Reviews

84 %

of reviewers recommend Firebox

4.4

Based on 4,743 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

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Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm really happy with my purchase, and the delivery was fast. Thanks”

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Posted 6 years ago

Hello there Anon! 😄 We are happy that you are happy! 🎉 Thank you so much for taking the time to review us. You're the best! 🔥 Firebox #SpreadJoyNotGerms🦠

Posted 6 years ago

“The estimated delivery was 10 days.. it arrive after 3 days of ordering (a personalised gift),, that’s a whole week earlier than expected! Amazing ! Wow !”

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Posted 6 years ago

Hey you 👋 YOU are awesome for shopping with us. Thanks for taking the time to review us too, we really appreciate it 😄 We look forward to seeing you return, so we can wow you again 😉 Firebox #SpreadJoyNotGerms🦠

Posted 6 years ago

“If your parcel is late contact them in WhatsApp! My parcel was a few days late and they worked with me to refund shipping. Excellently packed and great quality, love my unicorn!”

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Posted 6 years ago

Thank you so much for taking the time to review us and provide us such awesome feedback, Yennefer! 😄 We were delighted to help you with your order. Do let us know how your magical adventures turn out!! 🦄 Firebox #SpreadJoyNotGerms🦠

Posted 6 years ago

“Helpful even during COVID-19 lockdown.”

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Posted 6 years ago

Hey stranger, It was a delight to help you with your order 😁 Many thanks for taking the time to review us!! Firebox #SpreadJoyNotGerms🦠

Posted 6 years ago

“I highly recommend Firebox :) My order arrived very quickly and I was so happy with it! Great gift and was very well received. Personalised item which looked exactly like recipient, excellent quality and price too :)”

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Posted 6 years ago

Hey you! Whoever and wherever you may be, thank you so much for taking some time out of your day to review us. We appreciate the feedback! We look forward to seeing you return for more awesome goodies. Firebox #SpreadJoyNotGerms🦠

Posted 6 years ago

“Awesome 👌”

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Posted 6 years ago

Hello Glenn!👋 Love the photo! Beautiful Pet Mushion 😍 Thank you so much for taking the time to review us and show us how your order turned out 🔥 Firebox

Posted 6 years ago

“AMAZING customer service. I had an issue with my shipment (basically due to COVID-19, it was quite delayed and because I didn’t get shipment tracking, I had no idea what happened. Firebox refunded the shipping and they were great about being in touch with me. I loved the products I ordered (Friends picture frame mug, Friends Turkey mug, Disney face masks) and I’m really happy. PAY EXTRA FOR TRACKING—trust me it’s worth it. These guys are great. 5 stars.”

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Posted 6 years ago

Hey Rachel! 👋 Thank YOU. Thank you for shopping with us and giving us such an amazing review. We are so glad we could help you and delighted you love your goodies! 🎊 We have more awesome products dropping... see you back on the site soon!🔥 Firebox

Posted 6 years ago

“Was slow shipping due to covid, but well worth the wait! An adorable gift for a friend whose dog is her baby! Would definitely purchase from them again!”

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Posted 6 years ago

Hey Lisa! We love the photo!! 😄 Thank you so much for taking the time to review us. We're so sorry for the delay in delivery, our couriers have been doing their very best to get goodies to doorsteps as quickly as possible throughout all the COVID-19 disruptions and restrictions. We're so delighted to know that your friend loved her gift. This kind of joy is what we're all about. We look forward to seeing you back on the site for more awesome gifts. #SpreadJoyNotGerms🦠

Posted 6 years ago

“Shaneen was very polite and understanding. She was willing to issue me a full voucher on my mushions as there was a unfortunate printing error! Thank you!!”

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Posted 6 years ago

Hey Kieran 😄 Thanks for the amazing review! We are delighted that we could help fix that mishap for you. We super duper appreciate how understanding and patient you were with us. You're awesome, Kieran.

Posted 6 years ago

“Amazing unusual gifts perfect for a good old laugh 😂”

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Posted 6 years ago

Hey stranger, Thank you for taking some time out of your day to share your thoughts on your last Firebox haul. We love making people smile, giggle and cry with laughter. We cannot wait to see you back for another good ol' laugh. Firebox

Posted 6 years ago

“I was delighted when my items arrived! It's so easy to find the ideal gift for anyone on this website 😁 I had to stop myself from buying everything 🙈 the crap wrap really added a unique touch, which I loved 😁 Loved the "big" surprise gift that was included in the package too 😂😂 thank you so much! It gave me a great laugh, and I will definitely be ordering again in future 😊”

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Posted 6 years ago

Hey Orla 👋 You are awesome! Thanks for taking time out of your day to share your latest experience with us. We are so glad to hear you had the best time. CrapWrap is our superpower, glad it made you smile. See ya around next time 😊 #SpreadJoyNotGerms🦠

Posted 6 years ago

“I bought a mystery box of games Quizzes and got them to deliver the box to my son and daughter in law who lives about a hours drive from me When it was delivered earlier than stated there was no indication who ordered it a mystery in itself after thinking about who sent it They told me what a fantastic box of games different Quizzes it was Thank you so much for the contents of the box it gave them hours of enjoyment in these troubled times Thank you so much”

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Posted 6 years ago

Well hello there George 👋 We really appreciate you taking the time to review and rate your latest Firebox experience - you are the best! Thank you so much for the lovely words and the 5 shiny stars. We hope to keep making you proud and #SpreadJoyNotGerms🦠 See ya next time, George! - Firebox

Posted 6 years ago

“I contacted firebox because I thought my parcel hadn’t been delivered. They issued a refund for delivery straight away and contacted the courier. Turns out my parents had let the parcel in thinking it was there’s despite me asking if a parcel had been delivered for me. Because of this confusion I contacted firebox, I let them know to see if they could revoke the delivery refund but they said it’s okay and hope I come back again anyway. I’ve shopped with them for years & always loved their products. Really happy with this service also! Thank you!”

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Posted 6 years ago

Hey Imogen! 😄 Thank you for being awesome and taking the time to rate and review us. We're so happy we could help - these things happen! Next time, maybe get the parents some goodies too? 😉😂 See you around! Firebox #SpreadJoyNotGerms

Posted 6 years ago

“I ordered a Mini me, it arrived in 6 days! I was expecting with Covid-19 for it to take even longer than the 10-15 days stated! Very impressed with how fast it got here and the product is exactly what I expected. I’ll definitely look into buying more gifts from here in the future.”

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Posted 6 years ago

Hello Kathryn! 👋 You're the best! Thanks for taking some time to review us and provide feedback on your last Firebox order. We are so excited you got your goodies way ahead of time. Hooray! See you around 😄 Firebox

Posted 6 years ago

“Contacted them via WhatsApp as I been double charged for my order. Responded within an hour and got me a full refund for the extra purchase - amazing!”

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Posted 6 years ago

Hey Helen! 👋 Thank you for taking the time out of your day to review us and share some feedback on your latest Firebox experience. We are so glad you brought this issue into our attention, we are happy to help! We're excited to see you back for more goodies 🎁 Firebox

Posted 6 years ago

“Bought the retro mini tv, has trouble turning on, and had taken awhile to put together. After I figured out it wasn’t functioning correctly, firebox had sent out a brand new one. Good service who actually cares for their customers 😃👍🏼.”

Helpful Report

Posted 6 years ago

Hey there Aliyah, Thank you so much for taking the time to review us. We're so sorry to hear that you had trouble with your Retro Mini TV Console. It doesn't sound like it's functioning as it should, which is not right at all. We've therefore e-mailed you directly so we can find out more information on the issues you've encountered with the item. We'd like to help in any way we can and make this up to you. We really look forward to hearing back from you! Regards, Firebox

Posted 6 years ago

“This is the first website I hop onto when there is a Birthday//Christmas is around the corner and it never disappoints! Never fails to provide inspiration and spread joy. Though admittedly, some of the novelty gifts (chocolate anuses or a little dancing jesus for example) are a little pricier than I'd like, it's always 100% worth it for the smile on people's faces when they open them. I recently bought my sister a disco bath light for her birthday because she claimed that baths are "boring and take too long". Now she's never out of the bath!! Packages always arrive quickly and nothing has ever arrived damaged, have never had any issues with this site or the items. I have recommended this site to a number of my close friends and family and will continue shopping on it for the years to come.”

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Posted 6 years ago

Lotte! 👋 What a lovely review - thank you so much for taking the time to give us feedback on your latest purchase. We're honoured to be your chosen place for gifts! Bringing joy is our main motivator and thanks to you, we can carry out our purpose. You're the best! We look forward to keep making you proud and your loved ones smile (as well as bathe in style) 😆 #SpreadJoyNotGerms🦠

Posted 6 years ago

“I got my personalized Lego today and it exceeded all my expectations. Even with a pandemic raging around us, The customer service excellent. Special thanks to Luca for going above and beyond to help me with my order. I cant wait to give it to my friend.”

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Posted 6 years ago

Joelle! 👋 Thank you so much for taking the time to review us 😄 We are delighted to hear how awesome your latest Firebox experience has been and how we've met and exceeded your expectations with your order of Brick Yourself. A virtual round of applause to our Luca for always being the best 👏👏👏👏 WE can't wait for you to give it to your friend - do let us know how they react! A very special thanks to you Joelle, for being awesome. Firebox #SpreadJoyNotGerms

Posted 6 years ago

“Brilliant service from them and great products. Had a problem with a broken item but I messaged them and within a minute they responded and arranged a new product to be sent out to me.”

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Posted 6 years ago

Hey there stranger, Thank you so much for being so amazing and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the experience we wanted to provide. We're delighted we could help and arrange a replacement for you 😄 Looking forward to seeing you back very soon for more goodies 😏 #SpreadJoyNotGerms

Posted 6 years ago

“I purchase the spicy gummy bears for my husband as a gift. I don't like spice so I haven't tried them but my husband really likes them. He said they are not the most firey thing he's tried but they definitely have strong kick to them which of course gets stronger the more you eat. He's quickly going through the bag so I will probably have to get some more soon! Thank you firebox, quick delivery too 🙂”

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Posted 6 years ago

Hey Gabbi! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the experience we wanted to provide. We're delighted that your husband loved his gift of Evil Hot Gummi Bears 🐻 They look cute but they definitely have a real kick! Looking forward to seeing you back very soon for more gummies! 😏 #SpreadJoyNotGerms

Posted 6 years ago

Firebox is rated 4.4 based on 4,743 reviews