Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,743 Reviews

84 %

of reviewers recommend Firebox

4.4

Based on 4,743 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

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Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don’t usually write reviews on products or companies but I feel Firebox deserves one as they couldn’t have been any more helpful and prompt with dealing with my email about a product which wasn’t what I expected... but probably due to my own technological inabilities ! They were polite and helpful and I would definitely recommend using this company again. Many thanks, Jo Raggett **********”

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Posted 5 years ago

Thanks, Jo! We really appreciate you taking some time to review Firebox. We're happy to help, and we're delighted you came to use with your query so we could sort it all out for you. We look forward to see you return to the site! Cheers, Firebox

Posted 5 years ago

“Best customer service ever. First order didn't come thru. Second order had IT issue too. After contacting them on FB, they created the order for me!Added extra gifts and refunded shipping.”

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Posted 5 years ago

Hello Michal! Thank you so much for taking the time to review Firebox 🔥 You're the best! Though we are really sorry for the technical issues you went through, we are glad you came to us and we were able to rectify this for you. We are so excited for you to try our Instant Regret Chili Chocolate - it's a whole experience! Take care, The Firebox Team

Posted 5 years ago

“Customer service was very helpful, and replied quickly to my message. The prices are fair on their website, and definitely worth it for the quality of the items! Delivery was right on time, no issues!”

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Posted 5 years ago

Thank you so much for reviewing Firebox, Eva! We appreciate that you've taken the time to share with us your latest experience with your Firebox order and our fantastic customer service team - they're awesome. But not as awesome as YOU! Until next time, Firebox

Posted 5 years ago

“Wow I’m really impressed with my product (Personalised Bunting), good quality and great and quick service. Loved the little funny details in the emails as well!! Excellent job!”

Firebox 5 star review on 31st August 2020

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Posted 5 years ago

Hey Johana, thanks for taking the time to review Firebox. We are so delighted you love our Face Bunt and that it lit up your party 🔥and that our e-mails cracked you up! Thanks for sharing the results too - our team is rather talented at party decor! ✨ Cheers The Firebox Team

Posted 5 years ago

“After an issue where my parcel went missing, the amazing Lulu stepped in and sorted it out quicker than I could blink. The quality of care for their customers are way above and beyond every other business out there. A lot of people need to look at this perfect example of how to do business right”

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Posted 5 years ago

Hey John, thank you so much for taking the time to review Firebox. We're happy that you reached out to us about your missing order, so we could have the chance to make it up to you! So glad our customer service advisor, Lulu, delighted you with our service! Take care, Firebox

Posted 5 years ago

“The BEST customer service. I had ordered a few things from the site, but never received anything so I messaged them and they replied right away and fixed my problem and sent me another package with the items I ordered. Would buy from them again. :)”

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Posted 5 years ago

Alex! Thank you for reviewing Firebox, we really appreciate it. Although we are sorry your goodies went missing, we are glad you reached out to our fantastic customer service team so we could make it up to you. We look forward to seeing you back on Firebox.com very soon! Cheers, Firebox

Posted 5 years ago

“I can’t say enough how good their customer service is and how they stayed on top of what I had ordered. It didn’t come and It didn’t come, So I contacted them and told them I hadn’t received it yet. Well right away they asked me if I wanted a refund and I said well OK that would be great. And then believe it or not a couple days after they gave me a refund I got the item in the mail. All along they have been so kind and professional. So I wrote them back and told them could they please charge me for it again and take the refund back. Well I was told they couldn’t take the refund back and that I should just keep it and enjoy it. And I will say that it is the most adorable item ever and it really works.It was a miniature record player that came with records and the actually work. I had bought it for my son as a birthday present and now I’ll just save it and give it to him as a present. It is adorable. Thank you so much for your great professional Customer service and the quality of your item. I most certainly will order from them again.”

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Posted 5 years ago

Thank you so much for taking the time to review Firebox, Gloria! We're delighted to hear about the wonderful experience you had. We are ever so sorry for the delay experienced in delivery, though glad you reached out to us for help and allowed our fantastic customer service team to make it up to you! Cheers, Firebox

Posted 5 years ago

“Ordered the Tayto Potato, overseas delivery, very quick got it in like 4 days.”

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Posted 5 years ago

Hey you! Delighted your Tayto the Couch Potato Light arrived fresh and ready to light up your nights! 🥔 Thank you so much for taking the time to review Firebox and share with us a pic of Tayto! Cheers Firebox

Posted 5 years ago

“What AMAZING customer service. I often feel a little irritated with online shopping because it feels like because the personal, face-to-face element that comes with retail shopping is removed and that can be reflected in customer service interactions. I ordered a crying unicorn candle for a friend's birthday and due to the situation with Covid the mailing was seriously delayed. Worried that the item might not have shipped at all I reached out to Firebox and they responded within a few days, their service was extremely personable and I DID end up receiving my item, which, by the way, is awesome. Definitely a great gift for my friend! I love this company, and will definitely be keeping it bookmarked for presents in the future. Thanks Firebox!”

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Posted 6 years ago

Hey Jacquelyne! 👋 Thanks for reviewing Firebox!! We really appreciate you taking the time to let us know your thoughts! We're sorry for the delays experienced, but we are glad you reached out to us about it. We completely understand how disappointing it can be when your awesome surprise doesn't arrive when expected. We thank the courier lords for working their magic and getting your unicorn home! 🦄✨ Happiest (belated) bornday to your friend, hope they enjoy the magical-and-somewhat-sad light of our teary mystical friend 🎉 'Till next time, Firebox

Posted 5 years ago

“Bought 4 of the Greenzaurus as gifts, and sadly one didn't make it in transit. However, firebox sent me a new one promptly and it appeared next day! Top quality service!”

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Posted 6 years ago

Thank you for reviewing Firebox, Dawn! We are so glad you brought this into the attention of our customer service team and they resolved it swiftly. We wouldn't dream of charging you for a product or service you don't receive to our highest standards! Hope you enjoy your little family of Greenzaurus Drinking Dinosaur Planters. Take care, Firebox

Posted 6 years ago

“Hamm is fantastic!! Bought the Hamm money box as a treat for myself (hey everyone needs a treat once in a while don't they?) and I must admit the fact he was on sale swayed me, bought him on the 19th June and was told he would arrive on the 25th, lo and behold he arrived early (on Tuesday) I never expected him to be as big as he is or as good as he is and at £12 he's a complete steal (even at the original price he'd be well worth it). He now has pride of place on my mantelpiece and every time I look at him he makes me smile. A big thanks to you all and the delivery dude who made sure Hamm got to me in one piece.”

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Posted 6 years ago

Hey Alison, Many thanks for reviewing Firebox! Pop all of your spare change into Hamm's slot and pray he doesn’t come to life, he’d probably be a bit confused as to how he got into your house. Cheers Firebox

Posted 6 years ago

“Firebox’s customer service is top notch! I ordered 2 small gifts for my nephew who lives in the USA and ran into some shipping/customs issues due to the pandemic. I reached out to customer service with my concerns and received prompt replies back on both the WhatApp and email. Eventually the gifts were received and my nephew has been happily driving everyone crazy repeatedly playing the jazz record on the world’s smallest turntable. Thanks so much for making him happy Firebox!”

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Posted 6 years ago

Thanks for the review and feedback, Rachel! We're sorry that your Firebox order didn't quite make it within our initial estimates, we know this can be a little worrying. However, we're glad that the gifts (fantastic choices btw!) made it up to your nephew - the jazz record is a great tune!🎷 Until next time! The Firebox Team

Posted 6 years ago

“Aside from the product being awesome, the customer service was phenomenal. The first time I received the parcel it was unfortunately damaged along the delivery journey, so after contacting Firebox, they promptly resolved the issue and sent me another mug free of charge! Excellent customer service as well products :) Highly recommend!”

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Posted 6 years ago

Hey Anon, Sorry the postman was a little rough and your mug got completely crushed - we can't have you drinking a cuppa outta that! Thanks for flagging this so we could send you a freshly-brewed Mug, on the house. Your feedback is super important as it can help us improve of packaging in the future. Enjoy! Firebox

Posted 6 years ago

“I live in Washington in the United States so it took a while to receive my order but the customer service team was so wonderful to work with while we tried to track it down. I received my order and my friend lover her birthday gift!”

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Posted 6 years ago

Hello all the way from London, Lindsay!! 👋 We're so sorry about the slight delay in delivery, our couriers have been doing their best dodging all sorts of new challenges post-Corona. Thank you for getting in touch with us so we could investigate this for you. Our customer service team does love a good mystery! Glad to hear we've brought joy to your spreadsheets-loving friend with our 'I Love Spreadsheets Mug'. Now on your next birthday shop, if you're in doubt you know where to find us. 'Till next time, Firebox team

Posted 6 years ago

“I ordered the Gameboy watch for my boyfriend's birthday, but it never arrived. I attributed this to the Covid pandemic, but then Firebox reached out to me to check if I was satisfied. I let them know that I hadn't received it yet, and they profusely apologized, refunded my shipping, and sent out another watch. It came fairly quickly and my boyfriend loves it. The high quality product and great customer service are sincerely appreciated!”

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Posted 6 years ago

Thanks for the review, Jessi! It sucks that you didn't get your order the first time around. But we're so glad you reached out and we managed to make it up to you. Now your boyfriend can tell the time in style! We hope he had an awesome birthday! 🥳 Take care, Firebox

Posted 6 years ago

“They have a great range of awesome gift ideas that range from slightly unusual to downright weird. I like weird. It makes me feel warm & fuzzy that I have found a kindred spirit in the team at Firebox.”

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Posted 6 years ago

Thanks Paul! We love weird too. We love you. Welcome to Firebox, we hope you enjoy your stay as we have more weird coming your way! Cheers The Team @ Firebox

Posted 6 years ago

“Easy to use website. Plus I ordered at lunch time and received my parcel 24 hours later. A delivery service that rivals Amazon prime. Plus great products for my hard to buy for husband!!”

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Posted 6 years ago

Hey Anon, thanks for the fabulous review . We'll pass this amazing feedback to our speedy warehouse team, they've been doing a fabulous job with our express delivery service. We're glad we were your place of choice to bring your husband joy on his special day!🎉 All the best, The Firebox Team

Posted 6 years ago

“I ordered a couple of Brick Yourself frames for my husband and father as gifts from my children. The post man had very kindly(!) delivered them with a thud on the floor and I was so worried they'd been damaged. Once carefully unboxing to check the damage, I was so pleased to find that everything was intact but my husband had gone walkies in the frame 😂 This was easily fixed as I opened up both frames, gave them a quick clean, popped husband back into place and closed them up. The quality of the frames and the figures are awesome! I loved that an accessory was included with the figure which really completed the 'personalised' aspect. Regarding customer services, I had made a complete lemon out of myself by sending my Order number incorrectly.. Once Shaneen @cs had suggested there may have been an error with the number, I gave my now corrected order number and she happily sent me my royal mail tracking details and very politely handled the mix up on my behalf. She asked if I needed assistance with anything else and fully made sure I was happy and had everything I needed. Will definitely order from Firebox again in the future. Thank You so much 🙂”

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Posted 6 years ago

Thanks for the fantastic review, SK! Our Brick Yourself team specialise in the small details, we're glad these have brought you such joy! Sometimes the postie can be a little rough, but we're sure your figures had ton of fun. We reckon it's like a dark roller coaster! 🎢 We're so glad you reached out to us and we were able to help! That's what we are here for. Cheers Firebox

Posted 6 years ago

“used firebox quite a few times in the past and never had any issue. on most recent order the deliver was really delayed (covid 19 at the time to be fair) and contacted customer service for help tracking it down. naturally it arrived the same day but was given a refund on postage anyway due to the delay. no issues with using again”

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Posted 6 years ago

Hey you, Thanks for taking the time to drop us a fantastic rating and some awesome feedback on your latest order. We're glad we could help 😁 See you back on Firebox.com very soon! 🥳 Firebox #SpreadJoyNotGerms🦠

Posted 6 years ago

“Absolutely love my Fizzics beer draft pump, 2 years now ( after first 3 months it died but Firebox smashed it wit the quick replacement)”

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Posted 6 years ago

Cheers Mark! We really appreciate you taking the time to review us and provide us feedback on your Fizzics Draftpour! 🍻 Firebox #SpreadJoyNotGerms🦠

Posted 6 years ago

Firebox is rated 4.4 based on 4,743 reviews