I ordered a couple of Brick Yourself frames for my husband and father as gifts from my children. The post man had very kindly(!) delivered them with a thud on the floor and I was so worried they'd been damaged. Once carefully unboxing to check the damage, I was so pleased to find that everything was intact but my husband had gone walkies in the frame 😂 This was easily fixed as I opened up both frames, gave them a quick clean, popped husband back into place and closed them up. The quality of the frames and the figures are awesome! I loved that an accessory was included with the figure which really completed the 'personalised' aspect. Regarding customer services, I had made a complete lemon out of myself by sending my Order number incorrectly.. Once Shaneen @cs had suggested there may have been an error with the number, I gave my now corrected order number and she happily sent me my royal mail tracking details and very politely handled the mix up on my behalf. She asked if I needed assistance with anything else and fully made sure I was happy and had everything I needed. Will definitely order from Firebox again in the future. Thank You so much 🙂
2 years ago
Read Firebox Reviews
Firebox has a 4.5 average rating from 4,255 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial