Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,743 Reviews

84 %

of reviewers recommend Firebox

4.4

Based on 4,743 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Tell us how Firebox made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Firebox 1 star review on 20th August 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What can I say? Where else can you find the world's most expensive vacuum cleaner, canned unicorn meat, abusive birthday balloons and a full size replica of the iron throne from Game of Thrones? Absolutely retail gold with customer service that is second to none. I defy you to find a more random online shopping experience.”

Helpful Report

Posted 11 years ago

“I am always very happy with my cool stuff from Firebox! Over the last year I've been in contact with customer service a couple of times to find out more about products before I buy, and they are FAB!!! SUPERSTARS!!!”

Helpful Report

Posted 11 years ago

“Very happy quick delivery nice product will use again”

Helpful Report

Posted 11 years ago

“Took longer than expected to arrive, and when it did for such an expensive print the quality of the frame was poor as it was marked and chipped in one place. Use to be a big fan of firebox but after this experience won't be ordering again.”

Helpful Report

Posted 11 years ago

“Great service, great communication and I love the products. For those people in your life that are impossible to buy for this, this is the site for you - gin and tonic popcorn / beer flavoured jelly beans - you get the idea!”

Helpful Report

Posted 11 years ago

“Dust got on the sticky side so had to throw away, waste of £18”

Helpful Report

Posted 11 years ago

“Great service, great delivery time and most of all great product! Couldn't have asked for better!”

Helpful Report

Posted 11 years ago

“Firebox have some unusual and quirky items for any occasion, it's a great site to browse. I have ordered many items and they all turned up in good time and in one piece. One item had Japanese instructions but after an email this was rectified, within minutes! Awesome retailer!”

Helpful Report

Posted 11 years ago

“Firebox's customer service is second to none! My order arrived as expected but one of the items was damaged. A quick email to Firebox resulted in a replacement item being dispatched immediately and I was kept informed by email throughout the entire process. Very happy with this company.”

Helpful Report

Posted 11 years ago

“Order arrived as per instructions. Good quality goods. Would use the service again.”

Helpful Report

Posted 11 years ago

“Item came very quiclky.I was kept informed until it arrived.packaging great item not damaged.Love it.”

Helpful Report

Posted 11 years ago

“perfect produtcs and delivery !”

Helpful Report

Posted 11 years ago

“Absolutely fantastic. From product range down to presentation, delivery, customer service and even copywriting! Their order confirmation email is not boring is entertaining.”

Helpful Report

Posted 11 years ago

“All items arrived well packaged and early on the day. They were spot on as described by Firebox's website and are being immensely enjoyed! Well done, Firebox. Again you've sourced me great querky leftfield gifts.”

Helpful Report

Posted 11 years ago

“The service from firebox was 5* however will not be able to order from you again until you change your delivery couriers, YODEL they are the most unreliable company in the market, sorry”

Helpful Report

Posted 11 years ago

“Enjoyable beer which is coloured blue”

Helpful Report

Posted 11 years ago

“I love this site. Weird and wonderful stuff ordered and delivered on time and well packaged.”

Helpful Report

Posted 11 years ago

“Couldn't find the product anywhere else online. I was glad Firebox had it, it came on time and in very good condition.”

Helpful Report

Posted 11 years ago

“Nothing wrong with what I'd bought, but it was delivered by the idiots that are Yodel and as usual they managed to screw up the delivery. I refuse to knowingly buy anything from a company that uses Yodel, just too many bad experiences, so that was my last order from Firebox until Yodel goes the same way as City Link or Firebox change to a better courier.”

Helpful Report

Posted 11 years ago

“Great product delivered quickly”

Helpful Report

Posted 11 years ago

Firebox is rated 4.4 based on 4,743 reviews