First TransPennine Express Reviews

Name: First TransPennine Express
Address: First TransPennine Express Freepost ADMAIL 3878, Manchester
Rating: 2.33

2.3 Rating 6 Reviews

33 %

of reviewers recommend First TransPennine Express

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About First TransPennine Express:

Buy train tickets in advance with First TransPennine Express and save over 50% online today. FTPE is run by First Group plc in partnership with Keolis SA and operates inter-city services on three major routes across the North of England. Some of the main destinations served are Newcastle, Middlesbrough, York, Scarborough, Leeds, Cleethorpes, Sheffield, Edinburgh, Glasgow, Carlisle, Barrow in Furness, Blackpool, Lancaster, Preston, Manchester, Manchester Airport, Warrington, Windermere and Liverpool.

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Phone:

0844 556 5637

Email:

tpecustomer.relations@firstgroup.com

Location:

First TransPennine Express Freepost ADMAIL 3878
Manchester
M1 9YB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cancelled trains”

Helpful Report

Posted 1 year ago

“HUL MAN - no matter what time you decide to travel (and yes that includes the 5:35AM train), it will be late. 16:48 (or 15:48) return at LDS will be late... every single day... for months. Oh yes, if that's not bad enough, it'll have 3 carriages. Every single day. If you have to catch your connecting train at Selby, it's also fine because it'll be late. Every single day. Slightly depressing.”

Helpful Report

Posted 5 years ago

“our train broke down and we had to get onto a train already full had too stand with my wife and 8month baby with case and pram promised rail tokens customer service rubbish don't reply to emails say they want pictures of our tickets which they delivered by recorded post i gave the my booking reservation number this not good enough still waiting for rail tokens which where promised i sent them twice by email siad they can't open them if there was another company i could use i would bad customer service poor response don't care about passengers”

Helpful Report

Posted 6 years ago

“Customer service is non existent. Staff are very unhelpful and obstructive. It's a waste of time contacting complaints. The website provides inaccurate advice. They don't care about their customers.”

Helpful Report

Posted 9 years ago

First TransPennine Express is rated 2.3 based on 6 reviews