First TransPennine Express Reviews

Name: First TransPennine Express
Address: First TransPennine Express Freepost ADMAIL 3878, Manchester
Rating: 2.33

2.3 Rating 6 Reviews

33 %

of reviewers recommend First TransPennine Express

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About First TransPennine Express:

Buy train tickets in advance with First TransPennine Express and save over 50% online today. FTPE is run by First Group plc in partnership with Keolis SA and operates inter-city services on three major routes across the North of England. Some of the main destinations served are Newcastle, Middlesbrough, York, Scarborough, Leeds, Cleethorpes, Sheffield, Edinburgh, Glasgow, Carlisle, Barrow in Furness, Blackpool, Lancaster, Preston, Manchester, Manchester Airport, Warrington, Windermere and Liverpool.

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Phone:

0844 556 5637

Email:

tpecustomer.relations@firstgroup.com

Location:

First TransPennine Express Freepost ADMAIL 3878
Manchester
M1 9YB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We travelled from Glasgow to Oxenholme on the 19.11 train on 03-08-22. When we were waiting for the train the man who manned the buffet trolley and a young lady on only her second day in a new job stopped to talk to us. We were seven women and we'd been to see a show. These two were absolutely delightful ,full of fun and friendliness. The train was obviously new and was very smart and comfortable. The man who checked our tickets was also very friendly and helpful. This experience would make me far more likely to use the trains even at this time of disruption. The staff and facilities were a credit to the company. Five stars !”

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Posted 3 years ago

“I understand this is mainly complaints BUT My husband & I recently travelled on First TransPennine Express & they couldn't have been more helpful. Especially a man called Andrew at the Thornaby ticket office. Nothing was to much trouble for him. My husband is wheelchair confined & we were worried about traveling by train. He not only helped us on the train but explained everything clearly. Through him we have visited a few places by train our latest was York.”

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Posted 7 years ago

First TransPennine Express is rated 2.3 based on 6 reviews