First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,554 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Questions

Metrics

4.8

Based on 1,554 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We order our first lease car 6 months ago and received it on the 4 March 2020. From when I first spoke to them it went very well and right up to the delivery date. They kept us up to date on what was going on, when the car was in the UK. They told us a week before delivery all the details that we needed. On the day of delivery the driver was in contact with me to give me estimate time of delivery. FSL delivered the car from Glasgow to Essex. I would highly recommend FSL for leasing a vehicle from.”

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Posted 5 years ago

Hello Debbie and thank you so much for taking the time to share your experience online. It means a great deal to us to read such a brilliant review. We hope the new car has been going well for you and we hope to welcome you back should need another in the future. Happy Motoring, FVL

Posted 5 years ago

“car arrived on time on date we were initially told of”

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Posted 5 years ago

“Fast and efficient service. Excellent staff, nothing is too much trouble. Used this company before and will continue to use in the future.”

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Posted 5 years ago

Excellent review Gary! Thanks so much👏 It's great to hear that you are returning customer, it's the best recommendation that anyone can give us! 🙌 We hope the new car is going well for you and hope that we can welcome you back for a third time should the need arise! Happy Motoring, FVL

Posted 5 years ago

“Absolutely no problems with leasing from First Vehicle Leasing, this is my second car though them and I’m well pleased.”

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Posted 5 years ago

Hello Thomas 👋 Thanks so much for leaving your feedback! We're delighted to hear that you have chosen First Vehicle Leasing for a second time! Happy Motoring, FVL

Posted 5 years ago

“The accounts manager provided excellent information on the car’ specifications ,prior to making my choice and kept me fully informed throughout the finance process and right through to the delivery date and followed up after delivery to ensure that I was happy with the car and the delivery process.A very reassuring experience from start to finish.”

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Posted 5 years ago

Excellent stuff Mr Rafferty! Thanks for taking the time to share your feedback with us online. It means a great deal. We're delighted you found the process an informative one and we hope the new car is going well for you. Happy motoring, FVL

Posted 5 years ago

“Very slick operation. From start to finish, very simple with very friendly staff”

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Posted 5 years ago

Hello John and thanks for taking the time to share your feedback with us, it means a great a deal! We hope the new car is going well and look forward to welcoming you back should the need arise again in the future! Happy Motoring, FVL

Posted 5 years ago

“Excellent personal service, efficient friendly service”

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Posted 5 years ago

Hello Paul and thanks for sharing your feedback that's appreciated. We hope the new car is going well and appreciate you using First Vehicle Leasing for your new car lease! Happy Motoring, FVL

Posted 5 years ago

“Very friendly, easy to contact , and efficient.”

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Posted 5 years ago

“Very helpful dialogue with real people that I got to know by name. I felt like a valued customer, not a statistic on a financial report.”

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Posted 5 years ago

Hello Steve and thanks for taking the time to share your feedback, we appreciate it! We're delighted to hear that you felt valued, this is the name of our game! We hope you enjoy the new car. Happy Motoring, FVL

Posted 5 years ago

“Amazing customer service from every member of the team I spoke to. Jordan was brilliant.”

First Vehicle Leasing 5 star review on 11th March 2020

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Posted 5 years ago

Hello Stephen, and thanks for taking the time to share your feedback and upload your image of your new M240i! It looks stunning. We hope it looks after you well. Happy Motoring, FVL

Posted 5 years ago

“minimum hassle again...this is fourth car...and v low stress from start to finish”

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Posted 5 years ago

Hi Iain and thanks for taking the time to share your feedback with us! We're delighted to hear that you have returned to us for four vehicles! That's amazing 🙌 We hope the new addition is looking after you well. Happy Motoring, FVL

Posted 5 years ago

“This is the third time we've leased a car from FVL. And the staff have been exceptionally helpful as always.”

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Posted 5 years ago

Hi Colin, We really appreciate you taking the time to share your feedback! And it's also great to hear that you have used FVL on no less than three occasions, fine praise indeed! We the latest addition looks after you well and we hope to welcome you back for a fourth should the need arise! Happy Motoring, FVL

Posted 5 years ago

“Too many multiple contacts”

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Posted 5 years ago

Hello, we're sorry to hear that you were contacted too many times. If you have more feedback that you would like to give please email crm@fvl.co.uk and we can have a look into this for you. Thanks, FVL

Posted 5 years ago

“Great communication from start to finish with a courtesy call the day after the vehicle was delivered to make sure I was fully satisfied , which I was.”

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Posted 5 years ago

Hi Patrick and thanks for your kind review. We're delighted to hear that you enjoyed the process and we hope the new car is with you and treating you well! Happy Motoring, FVL

Posted 5 years ago

“This is now my 3rd vehicle through FVL, always helpful and informative”

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Posted 5 years ago

Hello Tina and thanks for taking the time to share your feedback. It means a great deal to us. We're delighted to hear that you've returned for the third time! We hope the latest addition is treating you well and we hope you welcome you back again should you need another! Happy Motoring, FVL

Posted 5 years ago

“prompt reliable service”

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Posted 5 years ago

“Very responsive, great customer service, everyone knew what they was doing. Seriously cannot recommend highly enough.”

First Vehicle Leasing 5 star review on 6th March 2020

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Posted 5 years ago

Hi Liam and thanks for taking the time to write your view and upload your photo! The new Leon is looking great! 😍😎 We hope you enjoy driving it! Happy Motoring, FVL

Posted 5 years ago

“My contact Nick, was very helpful when looking for my new car”

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Posted 5 years ago

Hi Deborah, thanks so much for leaving your review! We hope the new car is going well for you! Happy Motoring, FVL

Posted 5 years ago

“Great service, great options, no hassle.”

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Posted 5 years ago

Thank you, Samantha 👍 We hope the new car is looking after you well! Happy Motoring, FVL

Posted 5 years ago

“excellent delivery service”

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Posted 5 years ago

First Vehicle Leasing is rated 4.8 based on 1,554 reviews