First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,554 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Questions

Metrics

4.8

Based on 1,554 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The end result was the size of car that I wanted for around my budget.”

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Posted 6 years ago

“Simple and easy and friendly staff”

First Vehicle Leasing 4 star review on 30th March 2019

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Posted 6 years ago

Thank you for your kinds work Adrian. We're pleased to hear that you found our service simple and easy to use, we look forward to our friendly staff assisting you again with any further vehicles you require in the future. Happy motoring from all at FVL!

Posted 6 years ago

“Easily contactable and friendly staff”

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Posted 6 years ago

“all Staff who dealt with my query were extremely helpful. Excellent communication and knowledge. Prompt replies. Felt very reassured and supported all the way from the very first minute. They put me at ease and never felt pressured or rushed to make decision. I was given plenty of time to reach my decision.”

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Posted 6 years ago

Hello Dr Hamad and thanks for taking the time to share your feedback, it's very much appreciated. We are delighted to hear that you enjoyed the service and hope the new car is looking after you well. Happy Motoring, FVL

Posted 6 years ago

“The switch from my old to my new car was really smooth and well timed although some of this was coincidence, was facilitated by FVL”

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Posted 6 years ago

Hi Lisa and thank so much for the kind review! Yes, we have been known to facilitate coincidence from time to time, for some 20 years this year! We hope the new car is treating you well and we hope to assist you again should you require another in the future. Happy Motoring! FVL

Posted 6 years ago

“Very good and cheap quotes .They are there for you every step of the way.”

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Posted 6 years ago

Hello Mark and thanks leaving your review. We hope your new car is going well! Happy Motoring, FVL

Posted 6 years ago

“The actual first part of starting my second leasing agreement, was ok, the initial contact and quotes that I received were given to me very quickly and any queries were dealt with straight away, and all the paperwork was dealt with speed. The date of delivery also was on the due date. But...... When I received the email confirming the date of delivery I was given the new registration of the vehicle, I duly informed my insurance company, and my yearly car park permit of the change. After the delivery driver had departed, we noticed that the re,gistration was different to the one we had been given, which if I had driven the vehicle I would have been uninsured. This seems to me to be negligent and could have caused a lot trouble if the vehicle had been used. Luckily it was not!!!!”

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Posted 6 years ago

Dear Anonymous, We are sorry to hear that your vehicle arrived with the incorrect registration number plates assigned to it. If you would be so kind, please send your contact details to our customer services team on crm@fvl.co.uk and one of agents can look into this further for you. Other wise we hope you have the matter resolved and you can now enjoy the new car. Happy Motoring, FVL

Posted 6 years ago

Hello Anonymous, We are sorry to hear that your new vehicle arrived with the incorrect number plates assigned. If you would be so kind, please send your contact details across to our customer services team on crm@fvl.co.uk and one of our agents can look into this further for you. We do hope that the challenge is now resolved and you can enjoy your new car. Happy Motoring, FVL

Posted 6 years ago

Hello Anonymous, We are sorry to hear that your new vehicle arrived with the incorrect registration number assigned. This is not how we would like you to receive your new car. If you would be so kind, please could you send your contact details to our customer services team on crm@fvl.co.uk and they can investigate this for you further. We do hope that the matter is now resolved and that you can now enjoy your new car. Happy Motoring, FVL

Posted 6 years ago

“Communication very good, great staff. Pricing on website confusing. For instance when you make an initial payment of 3/6/12 months you will still pay 35 monthly payments in addition to this but at a discount.”

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Posted 6 years ago

Thanks for your feedback David, it's appreciated. Yes the more you put in initially the smaller the monthly rental and vice versa! And don't forget our account mangers can tailor the term to suit. We hope the new car is doing well. Happy Motoring, FVL

Posted 6 years ago

“Helpful and easy to work with”

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Posted 6 years ago

“Right car at best price”

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Posted 6 years ago

“Good service and friendly staff are keep everything simple”

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Posted 6 years ago

“I Have just had my second vehicle delivered and I am very pleased with my dealings with fvl.”

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Posted 6 years ago

Hi Stephen and thanks for sharing your feedback online with us. It's great that you decided to come back a second time! We hope you are enjoying the new car as much (if not more) than you did first time around! Happy Motoring, FVL

Posted 6 years ago

“David Cochrane was extremely helpful and kept great communication making a lot of effort to get me the car we wanted despite problems and me changing my mind several times. Customer service really excellent.”

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Posted 6 years ago

“David Cochrane went out of his way to get me the car we wanted and on time despite several problems and me changing my mind several times. Very impressed.”

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Posted 6 years ago

“A friendly service”

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Posted 6 years ago

“Very efficient and helpful throughout the whole process.”

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Posted 6 years ago

Hello Roger and thanks for sharing your feedback online, it's very much appreciated! We hope the new car is looking after you well. Happy Motoring, FVL

Posted 6 years ago

“efficient service”

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Posted 6 years ago

“Really good service and happy to help with any queries!”

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Posted 6 years ago

“kept us informed”

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Posted 6 years ago

“Excellent lease deal, friendly staff, positive service.”

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Posted 6 years ago

First Vehicle Leasing is rated 4.8 based on 1,554 reviews