First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,556 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Questions

Metrics

4.8

Based on 1,556 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“helpful, friendly staff no hard sell”

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Posted 8 years ago

“The car delivered on day stated ,”

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Posted 8 years ago

“The whole process was straightforward”

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Posted 8 years ago

“At the start, very attentive and showed great interest.”

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Posted 8 years ago

“Told Frazer Morrison my budget and he came back with several options and never tried to “sell” me anything that was above my budget. Was kept fully in the know at all stages from ordering to delivery. I would have no problem recommending FVL to anybody who is looking to lease a vehicle.”

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Posted 8 years ago

“Very easy to order and select vehicle and no need to haggle , kept up to date and delivery was exactly as promised”

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Posted 8 years ago

Hi Craig and thanks for leaving your review. We are delighted to hear that you found the order process easy. We hope you are enjoying the new car and we hope to hear from you again in the future. Happy Motoring, FVL

Posted 8 years ago

“Frazier very helpful. Not impressed with drop off of car”

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Posted 8 years ago

Hello and thanks for your review. We are sure Frazer will be happy to hear your comments. We are sorry to read about your vehicle delivery. If you could please relay your experience onto our customer services team we will look into this for you. You can reach them at CRM@FVL.CO.UK Many Thanks, FVL

Posted 8 years ago

“Delivered on time. Provide clear written information.”

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Posted 8 years ago

“Good communication and easy to use website. Car delivered quickly”

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Posted 8 years ago

“Great customer service, very patient and thorough”

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Posted 8 years ago

“Excellent communication through out”

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Posted 8 years ago

“Swift, made simple, for a first time leaser. Great service so far.”

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Posted 8 years ago

“Always kept informed and delivered exactly when stipulated”

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Posted 8 years ago

“Good communication”

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Posted 8 years ago

“As I was an existing customer, the transition from my old to new car was seamless.”

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Posted 8 years ago

“FVL were very attentive to my needs. They kept me informed on the delivery of my vehicle st all times as it did change a couple of times. My one piece of constructive criticism is that it would have been nice to have a single point of contact as I had contact from at least 5 different people from FVL. A single point of contact from start to finish would have provided continuity and a better customer experience.”

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Posted 8 years ago

Hello Nicholas and thanks for taking the time to share your feedback. We always listen to our customers and take all feedback on board. We have trialled things like this in the past and are not opposed to changing things if it will benefit the process for our customers. We hope you are enjoying the new car! Happy Motoring, FVL.

Posted 8 years ago

“Our first lease with FVL but so far very efficient and professional.”

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Posted 8 years ago

Hello Pete and thanks for sharing your feedback online! We are delighted to hear that everything went as you would expect and hope to invite you back for another lease when this one is up! Happy Motoring, FVL.

Posted 8 years ago

“Good customer service. Tesm are always willing to seek out information when requested.”

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Posted 9 years ago

“Kept me informed of my car's delivery date whilst it was on order.”

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Posted 9 years ago

Hello Steven and thanks for sharing your review. We hope you are enjoying the new car! Happy Motoring, FVL.

Posted 9 years ago

“Staff was helpful and supportive and offered vehicle which met my spec and price briefs”

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Posted 9 years ago

First Vehicle Leasing is rated 4.8 based on 1,556 reviews