First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,554 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Questions

Metrics

4.8

Based on 1,554 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“New car arrived today and I’m very happy. Great customer service, especially by Scott who was very helpful with all my enquiries. Good price, the best I could find and my first time leasing a car which I found stress free. Would highly recommend.”

First Vehicle Leasing 5 star review on 11th March 2021

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Posted 4 years ago

Hello Danielle and thanks for taking the time to share your feedback with us! We're delighted that you chose FVL for your first leased car! The new T-Roc looks ace! We love it in the White! Happy Motoring, FVL

Posted 4 years ago

“Great car at a great price, whole process was very professionally dealt with.”

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Posted 4 years ago

“FVL were recommended to me by a Sales Rep from a Dealer. Fraser promptly responded to my enquiry with both an initial call and then by email. The process to agree, secure the car and sign all the paperwork (remotely due to Covid) was swift and efficient. FVL were able to secure the vehicle in a very short period of time and kept me informed with regular updates as to progress of my order. The car was delivered on the agreed day and time with no issues. Absolutely no issues and I am happy to recommend FVL to others.”

First Vehicle Leasing 5 star review on 10th March 2021

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Posted 4 years ago

Hi Stevie and thank you for taking the time to write your detailed five star review, it really does mean a great deal to us. We hope the new Mk8 GTD is going well for you! It certainly looks like it should from here! Great photos too, thanks! Hopefully we can welcome you back should the need arise again. Happy Motoring, FVL

Posted 4 years ago

“Great friendly service and really happy with car”

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Posted 4 years ago

“Professional from first phone call to delivery of vehicle.”

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Posted 4 years ago

“Very friendly Did everything to help Was hassle free”

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Posted 4 years ago

Hello Robert and thanks for taking the time to leave your 5 star review! It means a lot to us! We hope the new car is going well for you! Happy Motoring, FVL

Posted 4 years ago

“Really great efficient service”

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Posted 4 years ago

Thanks for your kind review Kye! We're delighted that you enjoyed the service. We hope the new car is looking after you well! Happy Motoring, FVL

Posted 4 years ago

“Always great service.”

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Posted 4 years ago

“I have now Leased two cars with yourselves. I am still waiting for response to a question asked why my latest car has no satnav, still no answer a bit dissappointing. I would like to gwt tis sorted out asap”

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Posted 4 years ago

“Lots of updates from Frazer and Tina very smooth Transaction from one car to another”

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Posted 4 years ago

“Great service from start to finish, would definitely recommend FVL to friends and family.”

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Posted 4 years ago

“This is the second time I have sourced a vehicle with FVL. The choice of vehicles is extensive and they are very competitively priced. Great customer service and communications at every stage in the process from enquiry through to delivery.”

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Posted 4 years ago

Hello Guy ! Thanks for coming back a second time to use our services, it means a lot to us. And a double thanks for taking the time to share your feedback with us online, that's brilliant. We hope you are enjoying the new car! Happy motoring! FVL

Posted 4 years ago

“Helpful conversations with FVL staff members making the ordering/selection process straightforward and then the rest of the end to end process”

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Posted 4 years ago

“You said on the phone the car(vw I’d 3) would come with a 3 prong charging lead! It didn’t!!!! , so I have to buy one £300!!!!!!”

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Posted 4 years ago

Hello Pamela, We're sorry to hear about your charging cable!! We will have someone be in touch to assist you today. FVL

Posted 4 years ago

“Great service from start to finish, would definitely recommend FVL to friends and family.”

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Posted 4 years ago

“Customer representative was very attentive & listened to my requirements then provided options to match”

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Posted 4 years ago

“Scott Russell has been a great. He was super quick at replying to my questions, found me a lovely car. I would highly recommend him. Thank you Scott!!”

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Posted 4 years ago

Hello Mandeep and thanks for taking the time to share your kind feedback with us! We're delighted that you chosen First Vehicle Leasing for your new leased car. We hope it's going well and hopefully we can speak again should the need arise again in the future. Happy Motoring, FVL

Posted 4 years ago

“Very responsive!”

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Posted 4 years ago

“This is the third vehicle I have leased from FVL, I was first drawn to them due to their web site, it was so easy and painless to use unlike most others. The process from ordering my car to delivery was a pain free process and I was always kept up to date with my order.”

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Posted 4 years ago

Hello Chris and thanks for your kind review. We're ecstatic to hear that you have chosen FVL for three vehicles! Also that you found the process and web-site easy to use. This means a great deal to us. We hope the new car is going well and hope to welcome you back should the need arise again! Happy Motoring, FVL

Posted 4 years ago

“Easy change over of car”

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Posted 4 years ago

First Vehicle Leasing is rated 4.8 based on 1,554 reviews