First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,554 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Questions

Metrics

4.8

Based on 1,554 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service from all the team, application process was very quick and efficient and car was delivered within 4 weeks, would highly recommend”

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Posted 4 years ago

“Really glad we went with FVL, phil made the whole process really easy and quick, he managed to get us a great deal also, before we new it a new car was on the driveway!”

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Posted 4 years ago

Hello Callum! That makes two of us! And you make it sound like you found the whole process very straightforward indeed. That is the name of the game for us, so thank you for sharing. We hope the new car goes well for you. Happy Motoring, FVL

Posted 4 years ago

“Brilliant service, with regular updates and quick delivery. Very happy with my new car & a great price”

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Posted 4 years ago

Hello Rachel and thanks for your kind review. We are delighted to hear about your experience with FVL. We hope the new car treats you well and look forward to welcoming you back should you need another in the future! Happy Motoring, FVL

Posted 4 years ago

“I couldn’t recommend First Vehicle Leasing more! A streamlined process providing great customer service by knowledgeable people. I got a fantastic deal which blew out the water the deal offered by car sale garages. I spoke to Scott Russell throughout my agreement, he listened to what I wanted and was able to give me options to choose from. I’ve previously had the whole car sales pitch but didn’t receive anything like that from First Vehicle Leasing.”

First Vehicle Leasing 5 star review on 27th June 2021

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Posted 4 years ago

Hi Martin and thanks for taking the time to share your feedback and to upload a picture of your new Leon FR, it looks awesome! We're delighted to hear that you enjoyed the service for your new leased car. We hope the new Leon looks after you well! Happy Motoring, FVL

Posted 4 years ago

“First Vehicle Leasing was by far the best price online for the car I wanted!! Phill has been an amazing dealer throughout the whole process of leasing my new car! I have been given updates regularly and he helped to make sure the lease suited my needs. No query has been too big or too small and he has always been there to help.”

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Posted 4 years ago

“Great vehicles top delivery”

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Posted 4 years ago

Thanks for your review, Jim! We hope the new car is going well! Happy Motoring, FVL

Posted 4 years ago

“Phil went over and above to ensure I got the finance sorted. He was friendly and approachable and made it happen!”

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Posted 4 years ago

Hi Kat and thanks so much for your lovely review! We're delighted to hear your feedback and we're sure Phil will be too! We hope you enjoy the new car. Happy Motoring, FVL

Posted 4 years ago

“This is the third time I've used FVL and as always I'm very happy with the service received. Peter S and Claire K were my main contacts and they kept in touch every step of the way. Brilliant service.”

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Posted 4 years ago

Hi David, Welcome back! Thanks so much for your repeat custom, that's all the endorsement we need! Thanks for your feedback too, we know Peter and Claire will be delighted to hear about your comments. We hope the latest addition treats you well and that we can welcome you back for a fourth! Happy Motoring, FVL

Posted 4 years ago

“Great communication and service”

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Posted 4 years ago

“Customer service”

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Posted 4 years ago

“All of the staff were extremely helpful and I was kept up to date on the progress regularly. The price I got the car was phenomenal and I’m genuinely pleased with the car. The staff have been in contact to offer after sales support as well. I’d happily recommend this company to my friends and family.”

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Posted 4 years ago

Hello David! Thanks so much for your awesome five start review. We're delighted to hear that you're happy with the pricing and service provided! It's music to our ears! We hope you enjoy the new car and hope to welcome you back, should you need another in the future! Happy Motoring, FVL

Posted 4 years ago

“Your company dealt with all the requirements I wanted in a car with no fuss. Service was really good and answered all questions that I had with no problems. Thank you again for excellent service”

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Posted 4 years ago

Hello Garry and thanks for taking the time to share your feedback. It means a lot to us. We're delighted that you enjoyed the process and service. We hope the new car looks after you well and hope to welcome you back should you require another in the future! Happy Motoring, FVL

Posted 4 years ago

“Making the decsion which car to lease was tough but tge best decision was using FVL. From start to finish the FVL team have made everything so easy and we are now delighted to have received our fantastic new car.”

First Vehicle Leasing 5 star review on 15th June 2021

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Posted 4 years ago

“The service”

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Posted 4 years ago

“The service”

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Posted 4 years ago

“Excellent service as usual, my third car now. Would recommend definitely”

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Posted 4 years ago

“Got told about this company and they were so helpful and not having done a lease car in 20 yrs they talked me through every step and got me the right car at the right price. Based in Glasgow and every customer service adviser I spoke to were amazing helpful and I cannot praise them enough. I was kept informed every step of way”

Helpful Report

Posted 4 years ago

Hello Tracey Anne and thanks for taking the time to share your feedback. It means a great deal to us. We're delighted with your review as we try hard to keep our customers happy, even in these challenging times, so it's nice to hear it when we do a good job. We hope the new car looks after you well, and we hope to welcome you back too, should the need arise again in the future. Happy Motoring, FVL

Posted 4 years ago

“First vehicle leasing are a great company, I have now leased 4 of my last cars from them over 12 years and dealt with the same agent Peter Sherry. Peter always takes his time to give excellent customer service and always try’s to present the best deal available to meet my needs, I would say he goes the extra mile and takes all the stress out of buying/ leasing a car. The company have a great selection of cars with some fantastic offers, and lately some great deals on electric and Hybrid models. I would highly recommend First Vehicle Leasing - I know if it is the first time you have leased a car it can be daunting but feel rest assured FVL will deliver and live up to your expectations. My latest car Mercedes 250e is just perfect and delivered to my destination in first class condition.”

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Posted 4 years ago

Hello Steve! Wow! Thanks very much for your wonderful review. Comments like this, particularly at a time like now, are very much appreciated. Peter will be delighted with the review also. We hope the new Mercedes is going well for you, it sounds fantastic! Happy motoring and thanks so much again, FVL

Posted 4 years ago

“I’m not one to usually leave reviews however the outstanding customer service given by Peter Sherry at First Vehicle Leasing was worth speaking up about. From the very beginning Peter was very helpful in giving me all the quotes I required for a couple of the cars I was looking at specced exactly how I wanted them. Due to COVID and at no fault of First Vehicle Leasing, there were manufacturing delays on my order however Peter was excellent at reassuring me of the stages of the build and updated lead times as and when he received them. I could not recommend First Vehicle Leasing enough, and especially Peter for getting my Audi A3 Edition 1 to me as soon as he could which I couldn’t be happier with! 10/10 service.”

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Posted 4 years ago

Hello Blaydan, and thanks for taking the time to share your valuable feedback. We are all ecstatic with your comments and we know Peter will be too. Times are indeed challenging at the moment, for everyone, so it means a great deal when receiving a review such as this. We hope you enjoy your new Audi, it sounds magnificent! Happy Motoring, FVL

Posted 4 years ago

“Was told we would get car in 3 weeks but took 11 weeks!!! Communication was awful didn’t really know what was happening regarding delivery dates!! Fobed off!! Admin would send emails that didn’t correspond with info giving over phone enquiries!”

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Posted 4 years ago

Hello Anonymous, We're sorry to hear about your experience. Thank you for your review, we can't make our service better without feedback good or bad. Many vehicles worldwide have been delayed by the manufacturer because of a myriad of reasons lately. Brexit, Covid 19, the Suez canal and a global micro-chip shortage. This is making things extremely difficult at present. However, we do expect our communication to be up to standard at all times. As this is an anonymous review, we would appreciate the chance of putting this right with you. If you can please make yourself known to our customer care team, crm@fvl.co.uk we will look into this for you right away. Many thanks, FVL

Posted 4 years ago

First Vehicle Leasing is rated 4.8 based on 1,554 reviews