First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,554 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Questions

Metrics

4.8

Based on 1,554 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from start to finish, would definitely recommend FVL to friends and family.”

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Posted 4 years ago

“This is the second time I have sourced a vehicle with FVL. The choice of vehicles is extensive and they are very competitively priced. Great customer service and communications at every stage in the process from enquiry through to delivery.”

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Posted 4 years ago

Hello Guy ! Thanks for coming back a second time to use our services, it means a lot to us. And a double thanks for taking the time to share your feedback with us online, that's brilliant. We hope you are enjoying the new car! Happy motoring! FVL

Posted 4 years ago

“Great service from start to finish, would definitely recommend FVL to friends and family.”

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Posted 4 years ago

“Customer representative was very attentive & listened to my requirements then provided options to match”

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Posted 4 years ago

“Scott Russell has been a great. He was super quick at replying to my questions, found me a lovely car. I would highly recommend him. Thank you Scott!!”

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Posted 4 years ago

Hello Mandeep and thanks for taking the time to share your kind feedback with us! We're delighted that you chosen First Vehicle Leasing for your new leased car. We hope it's going well and hopefully we can speak again should the need arise again in the future. Happy Motoring, FVL

Posted 4 years ago

“Very responsive!”

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Posted 4 years ago

“This is the third vehicle I have leased from FVL, I was first drawn to them due to their web site, it was so easy and painless to use unlike most others. The process from ordering my car to delivery was a pain free process and I was always kept up to date with my order.”

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Posted 4 years ago

Hello Chris and thanks for your kind review. We're ecstatic to hear that you have chosen FVL for three vehicles! Also that you found the process and web-site easy to use. This means a great deal to us. We hope the new car is going well and hope to welcome you back should the need arise again! Happy Motoring, FVL

Posted 4 years ago

“Easy change over of car”

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Posted 4 years ago

“I'd never leased a car before, and Scott talked me through everything, made it all clear, and helped me make sure I was choosing the right car for me. Siobhan was also brilliant, keeping me up to date with every step of the process as all the paperwork was going through, and answering any questions I had as we went along. It was a really smooth process from start to end.”

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Posted 4 years ago

Hello Rachel and thanks for taking the time to share your feedback with us! We're delighted that you chose First Vehicle Leasing for your first leased car! We will be sure to pass your comments to Scott and Siobhan too, they will be thrilled. Happy Motoring, FVL

Posted 4 years ago

“THE WHOLE PROCESS WENT VERY SMOOTHLY ALL DONE IN A MATTER OF DAYS EVEN IN THESE DIFFICCULT TIMES CAR WAS DELIVERED A WEEK EARLIER AT 6AM AT MY REQUEST”

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Posted 4 years ago

Hello Frank and thanks for your kind review! We're happy we could help! And we hope the new car is going well! Happy Motoring, FVL

Posted 4 years ago

“Very professional and efficient throughout the whole process”

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Posted 4 years ago

Hello Graeme and thanks for your feedback! We're delighted to hear that you found the service up to scratch! Happy Motoring, FVL

Posted 4 years ago

“From first contact with Scott to delivery of car I can honestly say everything has been brilliant. Scott was extremely helpful and professional, from explaining the process right through to delivery. This is my first lease car and won’t be my last. The finance was very reasonable and easy to arrange. Delivery was prompt on the day previously arranged and there was no problems with the car. Thank you Scott and all at First Vehicle Leasing.”

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Posted 4 years ago

“Very helpful and everything went very smoothly, thank you”

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Posted 4 years ago

“My previous review should have been 5* thank you”

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Posted 4 years ago

“Shopped about and and believe I got a good deal using fvl, emails and calls were answered promptly, car was delivered on set date as requested even with lockdown procedures in place, very happy thanks Gary”

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Posted 4 years ago

“Excellent service. Ross was a pleasure to deal with and made the whole buying process easy and hassles free. Cannot recommended Ross highly enough. 5 star service and love my new car thanks again”

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Posted 4 years ago

Thank you Elaine for your excellent feedback. It means a great deal. We're delighted to hear about that you enjoyed the process and that you love the new car! Happy Motoring, FVL

Posted 4 years ago

“Fantastic customer service from Ross. Smooth transaction and easy to deal with. We have ordered a second vehicle due to the excellent service. Highly recommended”

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Posted 4 years ago

Hello Elaine, Thanks for your kind review. It's great that you have chosen FVL for your second car! Ross will be delighted to hear about the review also! We hope the first one has arrived with you and is going well. Happy Motoring, FVL

Posted 4 years ago

“This is the second lease vehicle we have had from FVL. Even during the very difficult Covid-19 pandemic we found the service to be fantastic, all staff professional and helpful. We had a minor blip as there was an issue with our new vehicle which, unfortunately, was delayed, but I was kept up to date at all times by Kiera Kennedy and Claire Khan. Both so helpful and friendly. Will def use this company again and recommend them.”

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Posted 4 years ago

Hello Jo and thanks for taking the time to share your review. We're delighted to hear that you have come back to us for a second time. And we really appreciate your patience here when having to wait, things have been challenging during the pandemic for sure, but we try our best to communicate when things don't go exactly to plan. We hope you are now enjoying your new car and we also hope we can welcome you back should you need another in the future. Happy Motoring, FVL

Posted 4 years ago

“Amazing service from Frazer Longmuir and the admin team, 3rd car from FVL would not go anywhere else.”

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Posted 4 years ago

Hello Linda! Thanks so much for the review, it means a great deal! We're delighted that you have chosen to come back to us for a third time! We hope the new car is going well and we'll see you again for the fourth! Happy Motoring, FVL

Posted 4 years ago

“Asked for a number of quotes for different cars. Picked my preferred car, accepted the quote, paid the fee, booked in delivery and a nice new car was delivered right to my door on the agreed date. Great Service.”

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Posted 4 years ago

Hello Grant, thanks for taking the time to share your feedback with us! We're ecstatic to hear that you enjoyed the service! We hope the new car looks after you well! Happy Motoring, FVL

Posted 4 years ago

First Vehicle Leasing is rated 4.8 based on 1,554 reviews