First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,554 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Questions

Metrics

4.8

Based on 1,554 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from start to finish. The staff always called me back and ensured I was kept informed every step of the way.”

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Posted 5 years ago

“As always very professional, quick to respond and excellent service from start to finish. This is the 3rd car I have leased and would highly recommend (and have) to family and friends”

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Posted 5 years ago

Hi Joan! Thanks for choosing FVL for a third time! We're delighted that you have enjoyed the service we provide, not just once but for your last three cars! We hope the new car goes well and we hope to welcome you back again! Happy Motoring, FVL

Posted 5 years ago

“very good from start to finish, love my new car and a pleasure to deal with.”

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Posted 5 years ago

“Firstly, this is my first time leasing a car! Everything has gone extremely smooth so far; from ordering the vehicle , right through to delivery. I had to travel to Aberdeen from Shetland, by ferry, to pick up the car but all went extremely well. The car was just as I expected. All in all although it is early days yet, I am extremely satisfied with First Leasing and will probably go back to them for another vehicle at the end of my lease period! W J Anderson.”

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Posted 5 years ago

Hello Will and thanks for taking the time to share your feedback with us, we appreciate it. We're delighted that you chose First Vehicle Leasing for your first leased car! And it makes it even better that you are extremely satisfied with the process as that really is our mission! We hope the new car looks after you well and we hope we can welcome you back again should you need another in the future! Happy Motoring, FVL

Posted 5 years ago

“Very easy to deal with talked me through everything and easy to understand.”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“I used fvl for my first car,second lease with another company who where useless Now back with fvl and so much better already,always on phone to keep you updated and when car is delivered to check everything is as expected”

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Posted 5 years ago

Hi John and thanks for taking the time to share your feedback that's great. Glad to hear all is well and we hope to welcome you back should you need another! Happy Motoring, FVL

Posted 5 years ago

“Excellent service provided by Scott Russell (Account Manager) from start to finish. Very competitive pricing and secured the car we were looking to lease.”

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Posted 5 years ago

Hello Hugh and thanks for your kind review it means a lot to us. We hope the new car goes well for you and we hope to welcome you back should you need another in the future. Happy Motoring, FVL

Posted 5 years ago

“From start to finish the whole process was explained and actioned accodingly, on-time and in full. All FVL staff interacted and communicated extremely professionally and responded with feedback and updates regularly....A SPECIAL MENTION TO SCOTT RUSSELL....his help and insight to my vehicle selection was invaluable and played a large part in me selecting FVL as my chosen provider. Thanks again”

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Posted 5 years ago

Hi Gary, Wow! High praise indeed. Thanks so much for taking the time to share your feedback it means a great deal. We will be sure and pass your comments onto Scott also, he will be delighted to hear them. Thanks again for choosing First Vehicle Leasing, we hope the new car goes well and look forward to welcoming you back should you need another leased car in the future. Happy Motoring, FVL

Posted 5 years ago

“Through family”

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Posted 5 years ago

“Very satisfied with the vehicle”

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Posted 5 years ago

“Just easy to deal with through the whole process”

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Posted 5 years ago

Hi Tristan and thanks for sharing your feedback with us online! We hope the new car is going well for you! Happy Motoring, FVL

Posted 5 years ago

“FVL made the whole vehicle leasing process so easy. Scott Russell was absolutely excellent in providing advice and quotations over a range of vehicles that we considered. His communication was superb. Would definitely recommend FVL and will be using them again when my other vehicle lease comes up for renewal.”

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Posted 5 years ago

“They got me the exact car I wanted for a brilliant price.”

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Posted 5 years ago

“Excellent, efficient service, would do business again”

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Posted 5 years ago

Hi Les and thanks for sharing your feedback with us online! We hope the new car is going well! Happy Motoring, FVL

Posted 5 years ago

“From ordering to delivery went smooth.”

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Posted 5 years ago

Hi Brendan and and thanks so much for your review! We hope your new car is looking after you well. Happy Motoring, FVL

Posted 5 years ago

“Great service. They managed to secure a car that a large national company had failed to secure for me over four days, FVL secured the same car within hours of contacting them. I have no hesitation in recommending their services.”

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Posted 5 years ago

Hello Donald and thank you for taking the time to leave your feedback, it's great to hear. Yes it's often not what you know, but who you know when it comes to things like this! We have forged excellent links with our dealer networks over the 20 years we've been in business for exactly the reasons you describe. We are delighted to hear that this experience was put to good use for your new car! We hope the new car goes well for you. Happy Motoring, FVL

Posted 5 years ago

“The staff at First Vehicle leasing were superb. It was a very easy and straight-forward experience. I was kept fully informed of everything regarding the ordering of my car right up until the delivery of my car. I would most definitely recommend using this company!”

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Posted 5 years ago

Hello Fiona and thanks very much for taking the time to provide your review, it means a great deal to us that you enjoyed the process of dealing with our staff for your new car lease. We hope the new car is going well and thank you for your customer. Happy Motoring, FVL

Posted 5 years ago

“No thanks”

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Posted 5 years ago

“The customer service from start to finish was amazing. Mu contact Duncan Paterson could not have been more helpful and informative”

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Posted 5 years ago

Hi Cara, Thanks for your glowing review, it means a great deal to get that kind of feedback from our customers! We hope the new car is now looking after you well!! Happy Motoring, FVL

Posted 5 years ago

First Vehicle Leasing is rated 4.8 based on 1,554 reviews