First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,556 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Questions

Metrics

4.8

Based on 1,556 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From start to finish I received at exceptional service. The sales team made my options clear and ensured I got the best possible deal for the vehicle I wanted. The delivery/service team were also fantastic, making sure everything was in place so my new car could be delivered at a time convenient to me. Fantastic from everyone involved at First Vehicle Leasing.”

Helpful Report

Posted 8 years ago

Hi Jack and thanks so much for the glowing review! We are happy to hear that you enjoyed the service and hope that you are now enjoying the new car! Happy Motoring, FVL.

Posted 8 years ago

“Very help, regular updates any queries answered quickly and clearly”

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Posted 8 years ago

“Excellent service & great customer relations. Financially vey cost effective.”

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Posted 8 years ago

“I found the level of service to be excellent, Duncan was both professional and extremely helpfull”

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Posted 8 years ago

“Very easy to deal with. The best lease deals available.”

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Posted 8 years ago

“They were very efficient and everything that was promised was delivered. Very pleased thank you!”

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Posted 8 years ago

Hello Jo! Thanks so much for sharing your 5 Star feedback! We are delighted to hear that you were happy with the process and we hope you enjoy the new car equally as much! Happy Motoring, FVL

Posted 8 years ago

“No Fuss, Very efficient, extremely good value, 4 cars we have had from them now, would not go anywhere else, returns policy also very good - wear and tear properly taken in to consideration, I have heard many times that my friends have been stung at the end through other companies, but not with FVL! A very happy customer, personally would like to thank Duncan, he is great and makes things happen.”

Helpful Report

Posted 8 years ago

Hello Oliver and thanks for taking the time to share your feedback. We are delighted that you have chosen First Vehicle Leasing for 4 vehicles now, it means a great deal when customers return to us time and again. We will of course pass your comments onto Duncan, we're sure he will be pleased. Enjoy the latest addition! Happy Motoring, FVL.

Posted 8 years ago

“Good communication and easy to use website. Car delivered quickly”

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Posted 8 years ago

“Great customer service, very patient and thorough”

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Posted 8 years ago

“I had a Mercedes A180 from them almost 2 years ago and found them very efficient and easy to deal with. I won't hesitate to deal with John Hart again.”

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Posted 8 years ago

“Very happy with the service i received.”

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Posted 8 years ago

“Made the process very quick and easy for someone who had never done it before. Kept me fully informed of what and when things were happening and car delivered on time with only 10 miles on the clock”

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Posted 8 years ago

Hello Barry and thanks very much for sharing your feedback. We are delighted to hear that you found the process a smooth one and hope you are enjoying your new car. Happy motoring, FVL.

Posted 8 years ago

“Excellent communication through out”

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Posted 8 years ago

“Find out the right car for me, very professional, the whole process was straight forward, customer service is excellent”

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Posted 8 years ago

“They kept me up to date as to what was happening on a daily pace John hart was my contact and he was my anchor man.”

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Posted 8 years ago

Hi Daniel, Thanks for sharing your feedback, it's very much appreciated. We hope you are enjoying the new car and we're delighted to hear that everything met with your approval. We hope to welcome you back should you need another leased vehicle in the future. John we're sure will still be here. He is very much like a big FVL Anchor... Happy Motoring, FVL

Posted 8 years ago

“Smooth and easy from start of the sale until delivery of vehicle. Frazer Morrison very professional, helpful and friendly. Kept me up to date with delivery etc.”

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Posted 8 years ago

Hello Lyndsey and thanks for your glowing review! We are delighted to hear that you found the process a smooth one. We hope you are now enjoying your new car. Thanks so much for choosing First Vehicle Leasing. Happy Motoring, FVL

Posted 8 years ago

“Fist class service this is the second car I've had from you I would highly recommend firs vehicle”

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Posted 8 years ago

Hello Ann, We are delighted that you came back for second vehicle and we hope the new car is doing what you need it to! Happy Motoring, FVL

Posted 8 years ago

“Really good, friendly customer service from John Gallagher. Couldn't do enough for me. Joe Hird who drove the car to me for delivery was lovely and too the time to explain the features and do a thorough inspection. Very happy customer!”

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Posted 8 years ago

Hello Sophie and thanks so much for taking the time to share your feedback online. It means a great deal to everyone to hear this kind of thing so we will be sure to let John and Joe know. We hope you are enjoying the new car and it does everything you need it to. Happy Motoring, FVL.

Posted 8 years ago

“Swift, made simple, for a first time leaser. Great service so far.”

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Posted 8 years ago

“Brilliant service from start to finish, Will be using again. We dealt with Keira who was excellent,we will defiantly be coming back and recommending more people to this company. Our VW Golf GTD turned up at the time they said it would and was perfect. Highly recommend 😊👌🏼”

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Posted 8 years ago

First Vehicle Leasing is rated 4.8 based on 1,556 reviews