First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,554 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Questions

Metrics

4.8

Based on 1,554 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What an easy, seamless process. My first leasing experience and it couldn't have been made more easy by the staff at FVL. No paperwork required, so quick. I had a new car delivered within 3 weeks from my first telephone conversation.”

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Posted 6 years ago

Hi Jo and thanks for taking the time to share your experience! We're delighted to hear that you found the process to be quick and hassle free. We really hope you enjoy the new car and we hope to welcome you back should you require another in the future. Happy Motoring, FVL

Posted 6 years ago

“Good customer service (via the person I went to previously) and also good prices.”

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Posted 6 years ago

Hi Sarah and thanks for taking the time to leave your review. We're delighted to hear that you've come back to us and yes for continuity we will always try and put you onto your last account manager! We feel it keeps things simple when you have had dealings with the same person in the past! We hope the new car is going well for you! Happy Motoring, FVL

Posted 6 years ago

“The advisor was very clear and gave very good instructions on how the process would go and this made the experience as very easy one .”

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Posted 6 years ago

“Very efficient service and found me exactly what I was looking for”

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Posted 6 years ago

Hi Pamela, Thanks very much for your review, we hope the new car is going well! Happy Motoring, FVL

Posted 6 years ago

“Excellent service, very professional and very helpful, have been with FVL for over 6 years now and never had no complaints.”

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Posted 6 years ago

“2nd car through FVL and once again another stress less transaction.”

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Posted 6 years ago

Hi Bryan thanks for your review and for coming back a second time we really appreciate the custom! We hope the new car is going well for you! Happy Motoring, FVL

Posted 6 years ago

“Provided excellent customer service, competitive pricing on the exact vehicle required and very pleased with the overall handling of my car lease plan application.”

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Posted 6 years ago

Hello Chris and thanks very much for taking the time to share your feedback, it's very much appreciated! We hope the new car looks after you well and hope to welcome you back in the future! Happy Motoring, FVL

Posted 6 years ago

“Second time with FVL and the service is still brilliant and responsive. Alan is still reactive and very professional.”

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Posted 6 years ago

Hi Geraud, Thank you for the lovely review and we're delighted to hear that this is your second car from us! We hope to welcome you back again! Enjoy the new car! Happy Motoring, FVL

Posted 6 years ago

“Top drawer”

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Posted 6 years ago

“Used them for many years, and have always found me a competitive vehicle price.”

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Posted 6 years ago

“They quoted me happy!”

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Posted 6 years ago

Hi Scott! Glad to hear it! We hope the new car is making you happy too! Happy Motoring, FVL

Posted 6 years ago

“Quick, easy and did everything they said they would.”

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Posted 6 years ago

Thank you Gerard! We hope the new car is going well for you! Happy Motoring! FVL

Posted 6 years ago

“Not happy as the car has a chip on the bonnet that happened when car was being delivered and apart from 1 call still don't know how it is going to be resolved and I have nothing in writing not happy”

Helpful Report

Posted 6 years ago

Hello, Thanks for your feedback. We are truly sorry to hear that your car had a stone chip on delivery. Although these things can happen it's never what anyone would like. If you could please e-mail us on CRM@fvl.co.uk with your registration number we can have a look into your file and put this right for you. Many thanks, FVL

Posted 6 years ago

“I would like to give some positive feedback on our customer experience from FVL. Right from the start your customer support manager, Craig, was very helpful in addressing our needs and directing us through the ordering process in a very friendly, supportive and timely fashion. We genuinely felt FVL were there to meet our needs. We would definitely come back to you again and recommend your business to our friends. We have had the car for a few days now (Vauxhall Mokka X) and it’s just what we wanted. Great customer service all round. Much appreciated.”

Helpful Report

Posted 6 years ago

“Original car order got cancelled by FVL. Cancelled after I had signed and after I had agreed a date for existing car to go back to leasing company. In addition, finance docs came through higher than what was quoted. New 'identical' car was sourced but was delayed delivery resulting in car hire costs which FVL refused to cover. Car had to be driven from Scotland al though that wasnt a huge issue. New 'identical' car arrived to find roof was a different colour to what was ordered. No advance warning of the change from FVL. To top it off, just had a letter from Finance company to advise that in addition to the 3 upfront they will also be taking the 4th rental upfront as well. So really 4 upfront, not surprisingly wasnt advised about this by FVL. Disaster all round I'm afraid. Avoid.”

Helpful Report

Posted 6 years ago

Hello Jamie and thank you for taking the time to share your feedback. Good or bad, we can't improve our service without feedback. It sounds like you've had more than a few problems here and were very sorry to hear this. One of our customer relations team will contact you tomorrow when the office reopens to see if we can't improve things for you. FVL

Posted 6 years ago

“Very good service, easy to deal with, kept me updated throughout the process”

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Posted 6 years ago

“very quick and easy to deal with”

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Posted 6 years ago

“Ross Longmuirs exceptional service”

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Posted 6 years ago

“I’ve used FVL many times now and there is a reason for that, easy to deal with and very helpful-they make leasing a vehicle easy and they do their best to find the right deal for you-highly recommended.”

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Posted 6 years ago

“turned up on time and advised on the issue straight away”

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Posted 6 years ago

First Vehicle Leasing is rated 4.8 based on 1,554 reviews