“Like Trustpilot, the positive reviews on this site are about individual sites and managers. They are not about FirstPort as a company. You might be happy with your flat and your manager but behind all this FirstPort are crooks and fraudsters. They are ripping us off left right and centre. Congratulations to "reviews .io" for publishing the truth. Please, please, please keep it up.
I don't know if this site will print web addresses. But try "firstportwatch.co.uk" and another one is "http://www.spanglefish.com/aboutpeverel/guestbook.asp”
“I would strongly advise anyone to rethink when considering purchasing a property managed by FirstPort. Their fees increase rapidly and furthermore when trying to sell they take so long to provide the Management Pack that the sale falls through, despite polite chasing on several occasions. The management pack to sell is expensive so one should expect a first class service and quick turnaround, sadly not the case.
Avoid this company if you can. There are plenty of leasehold properties managed by other companies far superior to FirstPort.
If you already own a property managed by them I strongly advise you to put forward changing the Management Company. This can be brought up at the AGM.”
“The staff at First Port West Hendon are rude and ignorant they do nothing you have to constantly complain for them to do anything why don't you do a survey and you will see just how bad First Port are that's if you can get any residents to take part”
“The staff at First Port in west hendon are rude and ignorant they do nothing you have to constantly complain to get anything done why don't you do a survey and you will see just how bad First Port are that's if you can get any residents to take part”
“I have lives under their management for 3 years, with multiple concerns which were escalated, and never acted on; multiple formal complaints, with no outcome. No hot water in the winter with a manager on site who locks herself in the office and never acts on concerns raised, saying nothing had been reported to her. AVOID! COMPANY lacking of moral and ethical principles”
“Terrible property management company. Should remove "management" from their title as they don't actually manage to do much. Even having Sky installed is too much for them to cope with, shame I'm stuck with them.”
“They are more like loan sharks. They have contacted me to request 2 years’ worth of money in a new property, even though the previous owners paid this. Luckily my solicitor verified this and I have a proof of statement. Beware of these thiefs.”
“I am giving 1-star review because it wouldn't allow me to give them a 0!.
1- It is not a company to be trusted. They work to rip you off, that is all.
2- My building has been ruined since they took over and I will mention only a few things of MANY.
Rooftop ruined because they are not bothered in YEARS to take care of it ( irrigation system not working, plants dead, plants not replaced, dirty floor, not cleaning at all and we keep paying for this monthly )
There is CERO maintenance in the building, light bulbs missing in the lift, more than 10 light bulbs are just off and never replaced, frames from reception stolen and not replaced, cleaning is non-existing, bin area is disgusting, they decided not to do jetwashing anymore by our entrance and there is pee and dog poo constantly, carpet ruined and never replaced.
Window cleaning has been a joke, it happens whenever it suits them, but we still pay for it.
The lift is constantly out of service, ongoing issue.
The terrible smell from the bin area come all the way to the lifts and reception, we mentioned this several times and no one cared.
They constantly change staff and there is no handover in between them, therefore everything is constantly behind.
I have emailed several times about all issues and they keep ignoring me for years.
I wish I could attach pictures so whoever is reading this review will think twice before buying a property with this company who does not care about anything.
First Port you should be ashamed of your services while we pay you in full.”
“Worst worst worst company - avoid at all costs... If I had known what I know now about this ‘management company’ I wouldn’t have bought my flat. Don’t expect to be able to speak to anyone on the phone, as I write this I called at 9am on the dot and 38 minutes later still on hold, this is the 4th day in a row trying to speak to someone!”
“Thinking you can rebrand and try to convince everyone you're not Peverel any more is hilarious. This company remains bottom of the pile in this industry”
