“This company is dire. Their customer service department is utterly inept and one just goes around the houses with some sections not answering. It's enough to make you ill dealing with this terrible organisation. Such a shame they don't leave the market to a more professional outfit.”
“My experience with FirstPort has been consistently poor. They have failed to respond to multiple emails, closed cases without any communication or explanation, and shown a complete lack of basic customer service. It is impossible to resolve even straightforward queries because they simply do not engage, and when they do act, they do so without informing the homeowner.
This level of service is abysmal for a company responsible for managing essential property matters. The lack of transparency, communication, and competence has caused unnecessary stress and wasted time. Based on my experience, FirstPort has demonstrated ineptitude in carrying out their responsibilities and offers a service far below what any homeowner should expect.
I would not recommend FirstPort to anyone seeking reliable, responsive, or professional property management.”
“Consistent lack of any sort of care of management of the site my Mum lives on. It’s turned from a lovely place to a horrible one since Firstport took over. They charge huge management fees and do next to nothing. When you bring up issues to them they ignore your emails or eventually reply with a generic reply that doesn’t actually answer anything you said to them. It’s constantly “we understand”, “we’re sorry”, “this will be fixed”, but no timelines or commitments are given and things almost never get fixed. One of the worst companies I have ever had the misfortune of interacting with.”
“Consistent lack of any sort of care of management of the site my Mum lives on. It’s turned from a lovely place to a horrible one since Firstport took over. They charge huge management fees and do next to nothing. When you bring up issues to them they ignore your emails or eventually reply with a generic reply that doesn’t actually answer anything you said to them. It’s constantly “we understand”, “we’re sorry”, “this will be fixed”, but no timelines or commitments are given and things almost never get fixed. One of the worst companies I have ever had the misfortune of interacting with.”
“I had been dealing with a frustrating problem for days, unsure of what to do next. When I finally contacted Michael and team, they stepped in with fast, clear, and steady support. They explained everything in a way that made sense and never made me feel overwhelmed. Their patience and professionalism truly made a difficult process much easier.”
“They Take Your Money and Do Nothing
FirstPort are absolutely shocking. They charge premium management fees but don’t actually manage anything. They do not respond to emails, don’t follow through on what they promise, and ignore complaints completely.
They repeatedly fail to deal with basic issues on the estate, including maintenance, safety concerns and neighbour issues. Weeks and months go by with no updates and no action.
Yet when it comes to collecting money, they are suddenly efficient — chasing fees, issuing charges and penalties (even when already paid), and offering nothing in return. It genuinely feels like residents are being billed blindly for services that aren’t being delivered.
If you want to pay high management fees to a company that does nothing, doesn’t communicate, and doesn’t uphold its obligations, then FirstPort are perfect. Anyone else — avoid at all costs.”
“Intercom on the gate wasn't working. It took a 30 a email exchange to get them to finally look at it. Each email was basically telling me to go stuff myself. The marked it as "case resolved" no less than 12 times without resolving a damn thing. The most disgusting customer service I have ever experienced.”
“Their staff simply do not care about the properties they manage and the lives they affect. It is both disgusting and concerning the disregard and contempt they show towards the people and families of the HOMES in which real people live, to them and their staff they are simply commodities and wealth to be extorted and which should be holding companies such as these - with government contracts and tax payers money - to account”
“Terrable company. Do not maintain areas they are charging you to maintain. And God help you if u are lese hold with them ull struggle to switch mortgages and have to ask there premishon”
“Absolutely terrible. They never maintain anything at my flat and the place has gone to the dogs. Complaints fall on death ears. It’s a wonder nobody has been hurt with all the health and safety issues here.”
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What really stood out was their transparency and expertise. They explained each legal step in simple terms and helped me gather the necessary documentation to build a strong case. Thanks to their dedication, I was able to reclaim my hard-earned savings.
This entire experience was a painful but eye-opening lesson. It taught me the importance of being extremely cautious when investing online. I’ve learned to always research thoroughly and seek advice from trusted professionals before making any financial commitments. I highly recommend FRED MERCY to anyone who finds themselves in a similar situation—they truly made a difference when I needed it most.”
“I don’t always understand how online scams work. But Tone Limited.com made me feel comfortable. They spoke plainly, never rushed me, and checked in often. They walked me through each step of the process and even helped with basic things like recovering my email. It’s rare these days to find companies that treat older people with this much patience and dignity. I’m grateful for their help and honesty.”
“Horrific. Worst management company I have ever encountered. Bureaucratic, extremely slow at responding, always trying to find ways to give extra charges to residents they are supposed to be looking after. Terrible.”
“Awful company, charge outrageous service charge fees, really unresponsive and try to add unjustified additional fees to your bills. Would give zero stars if I could.”
“When I sold my house which was freehold and I bought for cash, I was given a bill for the year before I actually purchased the property. When I queried this, I was told it was on the property not because I had bought it. Never again will I ever buy a new build with a management company.”
“Everything about First Port is wrong!
Can never get anyone on the phone. Don't even know who the site manager is! Car ports are falling down and have been since 2017. No action yet!”
