FitCookie Reviews

Name: FitCookie
Address: FitCookie Online Limited, 15 West Street, Reading, United Kingdom
Rating: 4.68

4.7 Rating 758 Reviews

92 %

of reviewers recommend FitCookie

4.7

Based on 758 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

07307376199

Email:

sales@fitcookie.co.uk

Location:

FitCookie Online Limited,
15 West Street,
Reading
United Kingdom
RG1 1TT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn't get my order yet. On wednesday I get an email that the next day they'll give me update. Today is friday, and I still didn't receive anything.”

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Posted 3 years ago

“Order not arrived after week time even if store declarations 2-3 day delivery this it’s happen couple time and customer service ignore me request very poor service”

Helpful Report

Posted 3 years ago

Dear Tomasz, Thank you for your feedback. At FitCookie, we always make every effort to ensure that orders are processed as quickly as possible. We have checked your order and can confirm that the order placed on 27/07/2022 (Wednesday), was shipped to you NEXT DAY via Royal Mail Tracked 24h (1-2 days) service. Your package was delivered on 30/07/2022 (Saturday). The tracking number was sent to you by e-mail on the same day. Regards, FitCookie Team

Posted 3 years ago

“Firstly they didn't have the flavour i ordered. My questions is why was it showing as available on the website. Secondly the product size was half the size I bought from their reading store but for the same price. When I enquired i was told that the bigger pack on promotion when i got from store. Overall very disappointed”

Helpful Report

Posted 3 years ago

“Absolutely useless unhelpful people. delivered to my old address and wouldn’t help or resend it. Told me to dive to my old address and Collect. Will never use again”

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Posted 3 years ago

FitCookie is rated 4.7 based on 758 reviews