Flava Reviews

Name: Flava
Rating: 4.49

4.5 Rating 7,552 Reviews

87 %

of reviewers recommend Flava

Company Reviews

Questions

Metrics

4.5

Based on 7,552 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0370 7779957

Email:

info@flava.co.uk

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Kane

Tremblay Gagnon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been using flava now for 2 years and they are just great for a wee top up shop especially that you can pay your shopping up.”

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Posted 2 years ago

Thank you so much for your 5-star rating of Flava! I'm so glad to hear that you have been using Flava for the past 2 years. I really appreciate you taking the time to share such a wonderful review and I'm glad that it's been working out so well for you, especially with the option of paying for your shopping. Much appreciated!

Posted 2 years ago

“Did same to me tuck my money and nothing as come bad bad company”

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Posted 2 years ago

My apologies for this, if you contact customer services someone will be able to look into this for you.

Posted 2 years ago

“Free hamper??? What a joke, I cancelled my order before it went through thankfully. They seem to carrot dangle the hamper and interest free payments. I soon worked them out!! Look on their website they work from a council house as the Mission Mill is a cash and carry!!! Guys you should have researched it first. I did. Hope you all cancel your orders and existing balances. It’s a scam.”

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Posted 2 years ago

Thank you for taking the time to let us know about your experience with Flava and for highlighting the issues you had with the free hamper! We apologize for the inconvenience and we would really appreciate it if you could tell us how we can make it better. Your feedback is highly valued and helps us offer the best possible services.

Posted 2 years ago

“Misson Mill Cash and Carry”

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Posted 2 years ago

Thank you for your comment, just to confirm cash and carry are a different business to flava.

Posted 2 years ago

“Didn't even order anything after signing up. I signed up 2 days ago just to look and they have sold my number. In 2 days I have had a total of 43 spam messages trying to get me to click links. I can't block any of them as they don't have a number attached. I have had my number about 10 years and can count on one hand how many spam messages I had gotten before this.”

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Posted 2 years ago

Thank you so much for your detailed review of your experience with Flava, J. We are so sorry to hear that you didn't even get the chance to order anything and that this has caused you to receive 43 spam messages. You can remove yourself from receiving marketing emails and texts by logging into your account and updating your |settings. Alternatively, please contact our customer service team and we will be more than happy to remove you from the marketing. I hope this helps and if you have any further queries, please do not hesitate to get back in touch. Thanks Flava Team

Posted 2 years ago

“Taken my money and not has any order left me overdrawn I am a struggling single mother”

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Posted 2 years ago

“Time this company FLAVA.CO.UK MISSON MILL was reported to trading standards, they don't like adverse publicity so I don't expect my review to last long (there's ways round this on other sites :) They don't hold a Consumer Credit Licence (dodgy in the first place.) Basically they buy bulk stock either a) out of code or b) just nearing shelf life expiry and sell it on for near full price or more. Unscrupulously preying on the vulnerable and poor with their craftily hidden subscription model, saying you have 7 days to cancel. Wow , just wow. This company 500 years ago would have been pirates of the high seas. Today they plunder people's bank accounts and through careful working circumvent consumer protections, not for much longer I assure you. Don't worry Flava - i've copied this so if it's taken down, within the HOUR it'll be back up. If you've been scammed by this company report to trading standards via website which you can google. or your local council to report them. Their business postal address is under Nottinghamshire Bassetlaw Council.”

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Posted 2 years ago

“Mis-sold. Over priced. Rubbish products even worse customer service. Paid in advance in full still attempting to take money. After I paid in full in advance I asked a manager to email ad confirm everything STILL TRYING TO TAKE MONEY and then asking me to prove it Avoid they're scammers Andy parry and Stuart Pearson.”

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Posted 3 years ago

“Another Misson Mill scam and fraud company. Be aware!”

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Posted 3 years ago

“I had to sell my cat to pay it off, would not recommend it, I miss fluffy.”

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Posted 3 years ago

“Misson Mill, Bawtry Rd, Misson, Bawtry, Doncaster DN10 6DP The above address is the place flava are selling there online products from please don't let them scam you”

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Posted 3 years ago

“they have gotvery time i try to go to my account it says my details”

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Posted 3 years ago

“Avoid at any cost ! And who wants to buy rubbish food sweets and fizzy drinks !!!”

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Posted 3 years ago

“Absolute fraud don't get sucked into it. I was told pay your first month's payment and we ship your good, then when you pay it they say you have to pay first 6 months before they ship it, absolutely bonkers. Just stealing peoples money”

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Posted 3 years ago

“AVOID TOTAL SCAM AVOID, AVOID ,AVOID”

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Posted 3 years ago

“Another scam from misson mill”

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Posted 3 years ago

“AVOID at all costs, google the article from the experts: "Flava: Why I’m not a fan of ‘buy now, pay later’ grocery store which targets vulnerable with overpriced goods" WOW WOW WOW!!”

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Posted 3 years ago

“SCAM. GET A CHARGEBACK FROM YOUR BANK”

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Posted 3 years ago

“It states but now pay later? Utter shi* they will not deliver until payments are taken . SCAM AVOID!!!”

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Posted 3 years ago

“Customer service experience is terrible ask for something simple like a receipt and it's like your asking for blood. Rude managers, terrible company. Shame as items and cost is great but when jts so hard to get through to someone and you don't have emails replied to makes it very hard to deal with. Won't be using the company again”

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Posted 3 years ago

Flava is rated 4.5 based on 7,552 reviews