“I’ve had some great holidays with Fleetway with no problems, but they’ve really shot themselves in the foot over their response to refunds over the COVID pandemic. Like everyone else, I asked for a refund early May when they cancelled my trip. They only offered a voucher which I didn’t want. I asked my bank for a chargeback of £547 which they duly refunded me almost immediately, because this was paid on a debit card. The remaining £400 was paid on a credit card which I am in the process of claiming back from the credit card company.
A bit of advice here to try to get it back from your bank through the chargeback scheme. It only took a phone call”
“LOST RESERVATION FOR A CHECKED IN BAG
I have booked a vacation with Fleetway, and paid $159 to check in a bag, and it never showed up on the reservation with the TAP air. It did showed up with the return flight. So, someone made a mistake. I have called Portugal air 3 times before my vacation to sort it out, and I have called Fleetway 2 times. The second time, the travel agent who I left a voicemail for, didn't bother to return my call. I have contacted Fleetway after my trip and explained that I didn't want to have problems at the airport, and ended up purchasing another bag on my own, hoping that I will get reimbursed. But they said that they couldn't help me. I am not sure how it is possible to pay for checked in bag , and it doesn't show up on the reservation with the airline. It is very disappointing that they couldn't reimburse me, to keep me happy. Rest assure you have lost a customer.”
