FloryDay Questions & Answers


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Floryday- Shipping customer care number/7032994611++7032994611

Helpful Report

Asked by Rahuey (1 year ago)

i need to alter my order but website won't let me do it

Helpful Report

Asked by rosemary king (2 years ago)

I need to return some thing , how do I do that?

Helpful Report

Asked by Lavonne casteel (2 years ago)

I am wanting to place an order but have forgotten my password. Can you help? Can the new password be sent to my cell phone? (870)413-1997. Thanks

Helpful Report

Asked by Shirley Bruce (2 years ago)

Help please answer

Helpful Report

Answered by Shirley Bruce (2 years ago)

Hello Floryday. I have 2 articles i need to return, which I have already lodged through my Floryday account and was successful; But my problem is I don't have the number in Park Rd, NSW. Is it A2 391 or 91?? There was something in front of 91 that I cannot decipher. Is not bold print like other Numbers. Regards, Katrina

Helpful Report

Asked by Katrina Kelaart (2 years ago)

I ordered 5/6 pairs of shoes I have only recieved 1 pair.???

Helpful Report

Asked by Jo Toulson (2 years ago)

I have an order pending ,but it has the wrong postal address, what do I do? Joy

Helpful Report

Asked by Joy mchugh (2 years ago)

How come l didn’t get email as a confirmation to say my payment has gone through but you took money in my account.

Helpful Report

Asked by Barbra (2 years ago)

i wish to return a dress but don't know my account number. regards Jan Barnham

Helpful Report

Asked by jan barnham (2 years ago)

Thank you for your time. Can you please tell us your order number? If you need any help, please send the email to service@floryday.com with the title " Review+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Helpful Report

Answered by Belinda (2 years ago)

I "had" over $100 worth of products in my shopping basket - which now seem to have disappeared. My query was can you/or would you hold my order for approx 4 weeks, as I have been called to hospital for emergency op. Thank you Robyne

Helpful Report

Asked by ROBYNE GREEN (2 years ago)

I want to return a dress?

Helpful Report

Asked by Grete Krogstad (2 years ago)

op 24 juni j.l. heb ik een bestelling gedaan 026478663729 later die dag heb ik nog wat extra besteld onder nr. 023721890352 en de andere bestellingen laten vervallen. Nu krijg ik toch nog via kklarna een nota van de vervallen order. Hoe te regelen

Helpful Report

Asked by carla (2 years ago)

my order was not complete and no paperwork in parcel to say why

Helpful Report

Asked by susan fox (2 years ago)

I need to return an item back to yourselves it’s too big and need a smaller size how do I go about this please , I can’t get into my orders ??

Helpful Report

Asked by Lillias morrison (2 years ago)

I have not received my full order. Please tell me when it may come. Order number is 025473730927.

Helpful Report

Asked by Tracey Black (2 years ago)

I ordered a dress bt I didn't know wht is happening now it didn't arrive my order number is 020570508299 plzz help

Helpful Report

Asked by Portia (2 years ago)

How can I get in contact by phone or email

Helpful Report

Asked by Margaret Vuke (2 years ago)

Can I return this to a Macys? Very hard too find a way too return items.

Helpful Report

Asked by Pauline Mortimer (2 years ago)

I ordered 3 items and paid for them, I neither got an order number nor any follow up from Floryday, it amounted R819. 75 on the 5th of July. I would like to know what happened to it or I get my money back.

Helpful Report

Asked by Siphesihle Myeza (2 years ago)

I return an item I had paid $30.98 you reimbursed me for only$23.99 why the difference return number is 3266718

Helpful Report

Asked by Barbara Rodgers (2 years ago)

Is there any way I could use a check to buy some dresses I love you dresses

Helpful Report

Asked by Deborah Mace (2 years ago)

To solve your problem earlier, please drop an email to service@floryday.com with the subject line, "reviews+ your order number". Our Customer Service Team will take it from there and find the best solution to suit you. Best regards, Floryday

Helpful Report

Answered by James (2 years ago)

Can you please confirm you have received my order, no, 020285924848 as I have not received a confirmation email. Thank you.

Helpful Report

Asked by Anne Lowe (2 years ago)

The order 020285924848 has been paid already. For the confirmation email, please ensure that you have checked the correct email address anne.lowe@gmail.com which was used to place the order.

Helpful Report

Answered by James (2 years ago)

I need to return my merchandise back to you. U was very disappointed with the merchandise. They are pretty but did not fit correctly. Thank you Maria Del Valle

Helpful Report

Asked by Maria Del Valle (2 years ago)

To solve your problem earlier, please drop an email to service@floryday.com with the subject line, "reviews+ your order number". Our Customer Service Team will take it from there and find the best solution to suit you. Best regards, Floryday

Helpful Report

Answered by James (2 years ago)

Hi, I ordered 4 Items from Floryday via facebook. I have recieved 2 of the dresses I ordered both of which I need to return for a refund. One is too small and one is too big. I still haven't recieved the other two items, a dress and a pair of shorts. I do not have the address to return the two dresses . Could you please advise,thank you.

Helpful Report

Asked by Jaroslava Kaluznyj (2 years ago)

we have replied you by sending email to "jarabarker@hotmail.com", please check the emails. Best regards, Floryday

Helpful Report

Answered by Belinda (2 years ago)

I ordered 2 dresses from Floryday and I want to return them for a refund but I can not get anyone to send me a return label, or how to go about to return them.

Helpful Report

Asked by Barbara Dube (2 years ago)

To solve your problem earlier, please drop an email to service@floryday.com with the subject line, "reviews+ your order number". Our Customer Service Team will take it from there and find the best solution to suit you. Best regards, Floryday

Helpful Report

Answered by James (2 years ago)

Where are my dressesa I orderd

Helpful Report

Asked by Barbara AA Watling (2 years ago)

To solve your problem earlier, please drop an email to service@floryday.com with the subject line, "reviews+ your order number". Our Customer Service Team will take it from there and find the best solution to suit you. Best regards, Floryday

Helpful Report

Answered by James (2 years ago)

non trovo traccia del vestito lungo azzurro taglia L pagato on line E30,45 compreso spedizione e assicurazione. Altro abito arrivato in pochi giorni. 100% garanzia ? se non avrò il mio abito non mi servirò più da Floriday. Io sono cliente già dallo scorso anno e finora sono stata soddisfatta. milabo@hotmail.it tel 3396439557

Helpful Report

Answered by mila bovi (2 years ago)

I need to exchange for a bigger size. I have followed the instructions, but nothing works!

Helpful Report

Asked by Linda Mehlhaf (2 years ago)

To solve your problem earlier, please drop an email to service@floryday.com with the subject line, "reviews+ your order number". Our Customer Service Team will take it from there and find the best solution to suit you. Best regards, Floryday

Helpful Report

Answered by James (2 years ago)

To solve your problem earlier, please drop an email to service@floryday.com with the subject line, "reviews+ your order number". Our Customer Service Team will take it from there and find the best solution to suit you. Best regards, Floryday

Helpful Report

Answered by James (2 years ago)

I made an order and need to return and I need a return label I’ve gone through the entire process but still haven’t received a return label will you please sent me one soi can print and send the merchandise back thank you

Helpful Report

Asked by Brenda whites (2 years ago)

To solve your problem earlier, please drop an email to service@floryday.com with the subject line, "reviews+ your order number". Our Customer Service Team will take it from there and find the best solution to suit you. Best regards, Floryday

Helpful Report

Answered by James (2 years ago)

Ordered jeans nearly a month ago. Customer service does not reply. Customer service does not read my emails. Going to bank tomorrow to cancel payment

Helpful Report

Asked by Jennifer Wernli (3 years ago)

To solve your problem earlier, please drop an email to feedback@floryday.com with the subject line, "reviews+ your order number". Our Customer Service Team will take it from there and find the best solution to suit you. Best regards, Floryday

Helpful Report

Answered by James (3 years ago)

Köpte en söt klänning av er provar den genast men tyget är alldeles elektriskt smiter åt hela kroppen går det det att få bort det så klänningen faller vackert? går inte det då kan jag inte ha den

Helpful Report

Asked by Lilly Trejegård (3 years ago)

För att lösa ditt problem tidigare, vänligen skicka ett e-postmeddelande till feedback@floryday.com med ämnesraden "reviews+ ditt beställningsnummer". Vårt kundtjänstteam tar det därifrån och hittar den bästa lösningen som passar dig. Med vänliga hälsningar, Floryday

Helpful Report

Answered by James (3 years ago)

Need to change My zip code from 10306 to 10305 my email is bfiery36brenda@aol.com 028232415919 Is my order number 81 retner Staten Island ny 10305

Helpful Report

Asked by Btenda ojeda (3 years ago)

To solve your problem earlier, please drop an email to feedback@floryday.com with the subject line, "reviews+ your order number". Our Customer Service Team will take it from there and find the best solution to suit you. Best regards, Floryday

Helpful Report

Answered by James (3 years ago)

What is your email address what is your phone number. I have three shirts I have to return by order 022815785256. The shirts look good when you get them but you can’t wash hang up well with them again nor Can I print your return label. This is terrible service

Helpful Report

Asked by Barbara Nazar (3 years ago)

To take care of each problem customers mentioned, we usually deal with the after-sale problems via emails, which are convenient for sending some files, such as pictures showing the problems. To solve your problem earlier, please drop an email to feedback@floryday.com with the subject line, "reviews+ your order number". Our Customer Service Team will take it from there and find the best solution to suit you. Best regards, Floryday

Helpful Report

Answered by James (3 years ago)

Har i marst bestilt 2 bluser, aldrig fået en bekræftelse men pengene er trukket ? Men i har min adresse !! Mvh Hanne Birk

Helpful Report

Asked by Hanne Birk (3 years ago)

To solve your problem earlier, please drop an email to feedback@floryday.com with the subject line, "reviews+ your order number". Our Customer Service Team will take it from there and find the best solution to suit you. Best regards, Floryday

Helpful Report

Answered by James (3 years ago)

I WANT TO RETURN ONE ITEM ASKING FOR CREDIT AND FOR SHIPPING LABEL AND WITHOUT SUCCESS. THEY KEEP DELAYING MY REQUEST.

Helpful Report

Asked by SILIA A SMILEY (3 years ago)

You are not likely to hear back just like they ignore everyone!! I wish I'd seen the reviews & post BEFORE they stole my money!! Most companies do not charge until the order is fulfilled & shipped but these guys had contacted my bank less than an hour after I ordered...they are scammers! Such a shame, bcuz the clothes advertised where super cute but the co. Is FAKE & run by THIEVES! THEY NEED TO BE STOPPED!!!@

Helpful Report

Answered by Nona (2 years ago)

I'm a new customer, however I cant find our where to find my order number so that i can return an item

Helpful Report

Asked by WENDY PARTRIDGE (3 years ago)

Normally emails about your order will be sent to the email address you used to place the order. Please check the inbox and Spam/Promotions/Updates box and Junk Folders in your e-mail so that you can find the email. You may also drop an email to feedback@floryday.com with the subject line, "reviews+ your order number". Our Customer Service Team will take it from there and find the best solution to suit you. Best regards, Floryday

Helpful Report

Answered by James (3 years ago)

My name is Faith Shibambo, I have emailed Floryday today 1/4/2021 about a parcel that have been sent back to them from Osborne Park, Western Australia by the main Australian post because the address was confusing. I was promised 20% coupon when I contacted Floryday in March because the very parcel did not arrive since deal made on 19/2/2021. They maintained that the parcel was on the way to P O Box 420 Osborne Park. 6917. I have just received a response with a promise of $125 coupon. My request in the mail was for them to resend the parcel because it has been paid for.I also requested assistance about the 20% coupon to compensate for the delayed delivery. I wanted to use it on shoes that I have ordered; also the deal seems to have not gone through

Helpful Report

Asked by Faith Shibambo (3 years ago)

To solve your problem earlier, please drop an email to feedback@floryday.com with the subject line, "reviews+ your order number". Our Customer Service Team will take it from there and find the best solution to suit you. Best regards, Floryday

Helpful Report

Answered by James (3 years ago)

How long does it take you to respond to my original question concerning a return?

Helpful Report

Asked by Gwen Fitzmier (3 years ago)

To solve your problem earlier, please drop an email to feedback@floryday.com with the subject line, "reviews+ your order number". Our Customer Service Team will take it from there and find the best solution to suit you. Best regards, Floryday

Helpful Report

Answered by James (3 years ago)

How can I verify you received my return and are processing a credit?

Helpful Report

Asked by Gwen Fitzmier (3 years ago)

How long does it take you to respond to my original question concerning a return?

Helpful Report

Answered by Gwen Fitzmier (3 years ago)

To solve your problem earlier, please drop an email to feedback@floryday.com with the subject line, "reviews+ your order number". Our Customer Service Team will take it from there and find the best solution to suit you. Best regards, Floryday

Helpful Report

Answered by James (3 years ago)

I just made a purchase and only wanted 1 blouse and it checked me out with 2. Order number is 021725816633. Can you please remove 1 item from this sale prior to shipment.

Helpful Report

Asked by Celta Moore (3 years ago)

GOODAFTERNOON MY NAME IS MRS M SALE I WONDER CAN YOU HELP ME I PLACED AN ORDER ON 3RD MARCH FOR TWO ITAMS I AM SORRY TO SAY THE EMAIL WAD DEATED FROM MY COMPUTER SO NOW I DONT HAVE THE DETAILS I HAVE NOT RECIVED THE GOODS IT WAS TWO BLOUSES I PAID BY SANTANDER VISA £24 .81 TO ZCHOLDING HK LIM INV024882399411 MY EMAIL IS margaret.chuckle@googlemail.com my address is 25 barley road thelwall warrington cheshire wa42ez thank you i hope you can help M SALE

Helpful Report

Asked by Margaret Sale (3 years ago)

MY ORDER on 3/3/21, order#021250462702 was paid by PayPal on 3/3/21, charged thru the bank on 3/6/21. your e-mail to me states the order wasn't paid. These dresses are for a wedding and it looks like they are not shipping. Although you have been paid. Sherry Courtney, sshrycort@live.com. 2088075088. Please respond and let me know the status.

Helpful Report

Asked by Sherryann Courtney (3 years ago)

After checking our system, I found that we've relied you already. Please check your mailbox sshrycort@live.com for our reply.

Helpful Report

Answered by James (3 years ago)

How do get return labels also I can't get into my account I have been. Given 3 order numbers but when I check it says no orders what do I.do this is really stressing me out?

Helpful Report

Asked by Lorraine Moore (3 years ago)

To take care of each problem customers mentioned, we usually deal with the after-sale problems via emails, which are convenient for sending some files, such as pictures showing the problems. In addition, because of the possible time difference between us, we really do not want to disturb our customers when they are having a rest. If you still want to contact us, please drop an email to feedback@floryday.com with the subject line, "reviews+ your order number". Our Customer Service Team will take it from there and find the best solution to suit you. Best regards, Floryday

Helpful Report

Answered by James (3 years ago)

has my order no 021077102797 . been sent yet

Helpful Report

Asked by Eileen Day (3 years ago)

Your order 021077102797 has been sent already. If you still want to contact us, please drop an email to feedback@floryday.com with the subject line, "reviews+ your order number". Our Customer Service Team will take it from there and find the best solution to suit you. Best regards, Floryday

Helpful Report

Answered by James (3 years ago)

Ho fatto un un'ordine il 01/ 01/2021,ad oggi non mi è arrivato. Cosa devo fare. Ho mandato diverse email ma non ho ricevuto nessuna risposta. Grazie

Helpful Report

Asked by Dorina (3 years ago)

Per risolvere il problema prima, invia un'e-mail a feedback@floryday.com con oggetto "recensioni + numero ordine". Il nostro team di assistenza clienti lo prenderà da lì e troverà la soluzione migliore per te. Cordiali saluti, Floryday

Helpful Report

Answered by James (3 years ago)

Per risolvere il problema prima, invia un'e-mail a feedback@floryday.com con oggetto "recensioni + numero ordine". Il nostro team di assistenza clienti lo prenderà da lì e troverà la soluzione migliore per te. Cordiali saluti, Floryday

Helpful Report

Answered by James (3 years ago)

I placed an order with you on January 28th. The money went out of my bank account on the 28th January, I have not received my order or any correspondence from you regarding my order.

Helpful Report

Asked by Dawn Wright (3 years ago)

To take care of each problem customers mentioned, we usually deal with the after-sale problems via emails, which are convenient for sending some files, such as pictures showing the problems. In addition, because of the possible time difference between us, we really do not want to disturb our customers when they are having a rest. If you still want to contact us, please drop an email to feedback@floryday.com with the subject line, "reviews+ your order number". Our Customer Service Team will take it from there and find the best solution to suit you. Best regards, Floryday

Helpful Report

Answered by James (3 years ago)

I placed 2 orders 5th January 2021 and 9th January 2021,money for these orders have been taken from my bank account but have not received the goods. This is my 3rd inquiry into my order but no replies, my next step is to contact RESOLVER. CAROLSHERWOODca

Helpful Report

Asked by Carol Sherwood (3 years ago)

I want to return an item.

Helpful Report

Answered by Maggie Roberts (3 years ago)

To take care of each problem customers mentioned, we usually deal with the after-sale problems via emails, which are convenient for sending some files, such as pictures showing the problems. In addition, because of the possible time difference between us, we really do not want to disturb our customers when they are having a rest. If you still want to contact us, please drop an email to feedback@floryday.com with the subject line, "reviews+ your order number". Our Customer Service Team will take it from there and find the best solution to suit you. Best regards, Floryday

Helpful Report

Answered by James (3 years ago)

Phone number please so that I can request a return formAl

Helpful Report

Asked by A. Peters (3 years ago)

To take care of each problem customers mentioned, we usually deal with the after-sale problems via emails, which are convenient for sending some files, such as pictures showing the problems. In addition, because of the possible time difference between us, we really do not want to disturb our customers when they are having a rest. If you still want to contact us, please drop an email to feedback@floryday.com with the subject line, "reviews+ your order number". Our Customer Service Team will take it from there and find the best solution to suit you. Best regards, Floryday

Helpful Report

Answered by James (3 years ago)

I would like a correct phone number o customer service.

Helpful Report

Asked by Patricia Rowe (3 years ago)

To take care of each problem customers mentioned, we usually deal with the after-sale problems via emails, which are convenient for sending some files, such as pictures showing the problems. In addition, because of the possible time difference between us, we really do not want to disturb our customers when they are having a rest. If you still want to contact us, please drop an email to feedback@floryday.com with the subject line, "reviews+ your order number". Our Customer Service Team will take it from there and find the best solution to suit you. Best regards, Floryday

Helpful Report

Answered by James (3 years ago)

How much longer will it be before I get my order? Order number is 21390375130. Yesterday site is being prepared. Today site has no order listed or shipped. Please let me know when this is being shipped.

Helpful Report

Asked by SHERRI ZUMSTEG (3 years ago)

can u tell me what courier do u use

Helpful Report

Asked by gwynneth mcandrew (3 years ago)

iordered adress which i recieved but also i ordered a jumperitem number1461 block casualround neckline size xl can u tell me if its been sent waiting your earliest reply

Helpful Report

Asked by gwynneth mcandrew (3 years ago)

Thank you for contacting us. We've found your order and send you a reply to the email GMCANDREW919@gmail.com. Please remember to check our reply. Best regards, Floryday

Helpful Report

Answered by James (3 years ago)

Order # 028870125253 Billing info incorrect. Should be Gail f. Manzelli. 3 Isabella st. Lynn, ma 01902

Helpful Report

Asked by Gail manzelli (3 years ago)

Thank you for contacting us. We've given you to a reply to the email Gfmanzelli@gmail.com. Please remember to check the reply. Best regards, Floryday

Helpful Report

Answered by James (3 years ago)

How do I order multiple blouses on one order?

Helpful Report

Asked by Betty Childs (3 years ago)

Thank you for your email. Please note that you can add more than one items in the shopping cart. Once you finished selecting the items, you can click the "Checkout" button. Then you'll enter the checkout page. If you still have problems placing new order, you can drop an email to feedback@floryday.com with the subject line, "reviews+ your order number". Our Customer Service Team will take it from there and find the best solution to suit you. Best regards, Floryday

Helpful Report

Answered by James (3 years ago)

I am 89 years old I just received my order. I need to sent it back does not fit to big . I do not understand instructions to hard for me. I live alone I have no one to show how to do this please call me at 863-307-9727 my email smith.m1931@yahoo.com my address is 132 Lakeview Dr. Mulberry FL 33860 This is to Hard for me I am sorry please help Mary Smith

Helpful Report

Asked by Mary Smith (3 years ago)

Thank you for your email. I've found your order and send an reply to smith.m1931@yahoo.com. Please check your mailbox for the reply. Then you can send your reply via the link or reply to the email directly. Please contact us if you need further assistance.

Helpful Report

Answered by James (3 years ago)

What is a size 9 in shoes ?? I only see like 38

Helpful Report

Asked by Theresa (3 years ago)

Hi Theresa, Our size is True to the size chart which we have put for Each Item just beside the size choice part. What is more, our size charts may be quite different from your local ones. Meanwhile, the item have different measurements for the same size depending on the manufacturers. In this case, we sincerely suggest that you can choose the items according to our size chart in order to get perfect fitting. If you still have problems about the size, you can drop an email to feedback@floryday.com with the subject line, "reviews+ your order number". Our Customer Service Team will take it from there and find the best solution to suit you. Best regards, Floryday

Helpful Report

Answered by James (3 years ago)

I have ordered before and love your clothes, but I have an order of two dresses that are way too big, how do I return them what do I need and what address do I send them back.

Helpful Report

Asked by Carolyn Spradlin (3 years ago)

Hi Carolyn Spradlin, Please accept our deepest apologies for all the problems you encountered. We have not put the return address in public since this will change depending on where you are in the world. Our Customer Service Team will confirm it and provide the corresponding address once a customer has initiated the return or exchange process. We will try to find your order number to contact you. Or, if you would prefer, drop an email to feedback@floryday.com with the subject line, "reviews+ your order number". Our Customer Service Team will take it from there and find the best solution to suit you. Best regards, Floryday

Helpful Report

Answered by James (3 years ago)

Need address to send a blouse backhand been trying for a few days

Helpful Report

Asked by Mrs m bowers (3 years ago)

Hi m bowers, Please accept our deepest apologies for all the problems you encountered. We have not put the return address in public since this will change depending on where you are in the world. Our Customer Service Team will confirm it and provide the corresponding address once a customer has initiated the return or exchange process. We will try to find your order number to contact you. Or, if you would prefer, drop an email to feedback@floryday.com with the subject line, "Reviews+ your order number". Our Customer Service Team will take it from there and find the best solution to suit you. Best regards, Floryday

Helpful Report

Answered by James (3 years ago)

Did you receive my return information? Name Mrs. C J Sheedy, email celiareggie@gmail.com

Helpful Report

Asked by Mrs. C.J. Sheedy (3 years ago)

I am trying for days to return shoes have problems to get in touch please I need help want to send them to ur wear hose 764405974for refund on my card i am not that good on computer order number027644o59743

Helpful Report

Asked by Jutta Gurgely (3 years ago)

My Language is German. Ich möchte bitte einen Retourenschein /Rücksendeaufkleber. Wenn Sie sich nicht darum kümmern, werde ich in den nächsten drei Tagen Anzeige erstatten. Meine E-Mail: jutta52.anwar@freenet.de Meine Anschrift lautet. Jutta Anwar, Karlstraße 1, in 12557 Berlin Köpenick. Mein Sendungsnummer: FS0159034443690936751 Die Bestellnummer:023627953257 Vielen Dank. Freundliche Grüße Jutta Anwar

Helpful Report

Asked by Jutta Anwar (3 years ago)

Nog geen retour adres ontvangen

Helpful Report

Asked by Wjanssen (3 years ago)

am a Rosa.bohan I order today how long take until delivered

Helpful Report

Asked by ROSA Bohan (3 years ago)

Thank you for your feedback. Generally speaking, the order will be sent out within 7 business days from the day you place it, and for pre-orders it needs 14-21 business days on processing. Once your order is shipped, our system will send you a Shipping Notification Email that includes the tracking number. And it takes another few days for transportation. You can also track the order information here: https://www.floryday.com/track-info.html or log in your account and check the status in "My Orders". Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title " reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Helpful Report

Answered by (3 years ago)

Re order No.023192530379 / 2020-06-04 Your online returns form does not work. Your chatbox does not work - it only sends me back to the returns form online. Your contact email does not work. I wish to return both items that I bought: they are not good. I would like a refund. Please act.

1 Helpful Report

Asked by LIV OHANLON (3 years ago)

I am having huge difficulties contacting anyone,I bought a dress last week ,it arrived it’s very nice but much to big ,no order number that I can find ,so when I try to message them to arrange return and refund ,I can’t because I don’t have the order number

Helpful Report

Answered by Louise Cainey (3 years ago)

Nog geen retour gegevens ontvangen van bestel nr026383932215.

Helpful Report

Answered by W Janssen (3 years ago)

I want to return an item and the online procees is not working for me.I cant tell where to find the instructions to follow through.W

Helpful Report

Asked by Willetta Jones (3 years ago)

Thank you for your feedback. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Due to the peak season, our customer service will answer you within one week. If you don't receive the answer from us, please check the spam box first, if still no answer, please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Helpful Report

Answered by (3 years ago)

I never got what I order and I paid 400:- now they Will return 279:-????

Helpful Report

Answered by Ann-Sofie Degerman (3 years ago)

I ordered 3 items but never got an order confirmation. The order arrived with no paperwork enclosed, so I still have no order number. The goods are not of the standard I expected I wish to return them but cannot get an address for returns. Nor do I know the cost of the items I ordered as there was no invoice with the goods. I have not received a response to my email. Please let me know what you intend to do about this.

Helpful Report

Asked by Priscilla Baxter (3 years ago)

Thank you for sharing your experience. We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 30 days upon receiving the order. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "" trustpilot+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Helpful Report

Answered by (3 years ago)

This sounds very much like the problem I am having ,no confirmation of order and no paper work with item,it pointless asking us to fill out form or email them,as without an order number ,it won’t accept the message,the dress I bought is lovely,just too big . Don’t want to order replacement as postage so expensive.

Helpful Report

Answered by Louise Cainey (3 years ago)

How can I post a review here? I would like to warn potential buyers that these good reviews are not likely to be legitimate. The product you will receive will look nothing like the online photos, and if they send you the wrong product, they will not do the honest thing and reimburse you.

Helpful Report

Asked by sandra collins (3 years ago)

Thank you for contacting us. Would you please tell us your order number and then we can help you solve the problem. Best Regards Floryday

Helpful Report

Answered by (3 years ago)

How can I contact Floryday? Have large order. No communication been over month since ordered.

Helpful Report

Asked by Yvonne Hill (3 years ago)

Thank you for your feedback. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Due to the peak season, our customer service will answer you within one week. If you don't receive the answer from us, please check the spam box first, if still no answer, please send the email to feedback@floryday.com with the title """" reviews+ your order number """". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Helpful Report

Answered by (3 years ago)

I needed to return an item that arrived more than 30 días late and Didn’t fit well. When try to summit the request returning the web din’t work well either. Finally, after trying several times I got an email from customer service saying that it will take a week to get and answer for my question. THIS COMPANY HAS THE WORST COSTUMER SERVICE. Warning don’t buy anything here!!!!!

Helpful Report

Asked by Sam (3 years ago)

Thank you for your feedback. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Due to the peak season, our customer service will answer you within one week. If you don't receive the answer from us, please check the spam box first, if still no answer, please send the email to feedback@floryday.com with the title " reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Would you please tell us your order number so that we can contact you as soon as possible? Best regards, Floryday

Helpful Report

Answered by (3 years ago)

Snap again without the order number ,which I was never sent ,cannot arrange to return item .

Helpful Report

Answered by Louise Cainey (3 years ago)

How good morning can you return a package

Helpful Report

Asked by Evelyn Foster (3 years ago)

Thank you for sharing your experience. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 30 days upon receiving the order. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "" trustpilot+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Helpful Report

Answered by (3 years ago)

order # 023311856410 ,Have not received it yet ????

Helpful Report

Asked by JERI J CHITWOOD (3 years ago)

Thank you for contacting us. We have checked and your order has already been shipped on June 4th. You can track on website http://www.yuntrack.com/ with the tracking number YT2015621266106132. Please take your time and wait for the arrival of the package. The shipping time takes about 20 business days. Reminder: Please take note that the shipping time on our website is working days, not calendar days since the delivery companies do not work on weekends in some countries. We do appreciate for your kind understandings. Please contact us if you need any further assistance.

Helpful Report

Answered by (3 years ago)

Please, Im looking for my order ?????

Helpful Report

Asked by Jeri J Chitwood (3 years ago)

Thank you for your feedback. You can also track the order information here: https://www.floryday.com/track-info.html or log in your account and check the status in "My Orders". Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Helpful Report

Answered by (3 years ago)

I want to return my shoddy items and get a refund.How do I do that

1 Helpful Report

Asked by Jeanette Haughton (3 years ago)

Thank you for your review. Please take our deepest apologies for all the problems you encountered. We didn't put the return address in public, since we have many return wareshouses all over the world. Our customer service team will confirm it and provide the corresponding address after customers contact us to initiate the return or exchange process. If you are not satisfied with your order, you can contact us within 14 days upon receiving the items to initiate the return process. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Helpful Report

Answered by (3 years ago)

What currency is the price of a garment as illustrated

Helpful Report

Asked by Dianne Marsh (3 years ago)

Thank you for contacting. We have kinds of currency . The web will select the currency according to your country. Thank you for your time and understanding. Please contact us if you need any further assistance.

Helpful Report

Answered by (3 years ago)

If I’m a size 12, what size would I be in a dress?

Helpful Report

Asked by Julie Pilkington (3 years ago)

Thanks for contacting us. You can choose the correct size on our website based on your actual body measurements. To choose the correct size, all you need to do is click on the 'size chart' and compare your own measurements against the item measurements in the size chart above to see which size on our website you fall under. Our size chart can be found on every item just next to the size selection part. The size conversion chart with body measurements is for reference only. Please refer to the Size Chart above for more accurate measurements. Here is the measuring guide for your reference: https://www.floryday.com/en/measuring-guide.html What’s more, if you are between two sizes, we suggest you choose the bigger one for a better fit. If you still have any concern for size, just feel free to tell us your detailed measurements of shoulder, bust, waist and hips. We’d like to help check it. Looking forward to your order. Please contact us if you need any further assistance.

Helpful Report

Answered by (3 years ago)

How do you return shoes? Your web site sucks for returning items....

Helpful Report

Asked by MelissaFolczyk (3 years ago)

Thank you for your feedback. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Due to the peak season, our customer service will answer you within one week. If you don't receive the answer from us, please check the spam box first, if still no answer, please send the email to feedback@floryday.com with the title """" reviews+ your order number """". Our Customer Service Team will handle it promptly and find the best solution for you. Would you please tell us your order number so that we can contact you as soon as possible? Best regards, Floryday

Helpful Report

Answered by (3 years ago)

Absolutely.its impossible to get any answer that doesn’t involve asking for order number ,which I don’t know never given one .

Helpful Report

Answered by Louise Cainey (3 years ago)

I placed an order4/23/20 and haven't received it and have been charged for it. order # VL4355. please help

Helpful Report

Asked by Deborah Popplewell (3 years ago)

I think you skipped me. thank you

Helpful Report

Answered by Deborah Popplewell (3 years ago)

I have ordered many things from this site but never recieved anything? Can u tell me why pls

Helpful Report

Asked by Miss J.Frankie (3 years ago)

Thank you for your feedback. You can track the order information here: https://www.floryday.com/track-info.html or log in your account and check the status in ""My Orders"". Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Helpful Report

Answered by (3 years ago)

Where’s my order????

Helpful Report

Asked by Claire Gillie (3 years ago)

Thank you for contacting us. We sent the answer to your email address, please check your email box. Best Wishes Floryday

Helpful Report

Answered by (3 years ago)

I ordered from your company the 6th of may its the 26th of may and you didn't send my order real long over due. so where is my order?? and why I haven't gotten it yet I ordered on the 6th of this month now it's the 26th and I still didn't get my order yet.

Helpful Report

Asked by Barbara Forbes (3 years ago)

Thank you for contacting us. We sent the answer to your email address, please check your email box. Best Wishes Floryday

Helpful Report

Answered by (3 years ago)

I would like to know how long must i wait for the goods that I have paid for.I sent you a email last week,but was told to be patient.this did not answer my question.if it is months before I receive the two dresses then I will have to cancel and have a refund.I was told that the goods are dispatched on the 15/5 /2020.Mrs R Burke

Helpful Report

Asked by Kevin Paul Burke (3 years ago)

Thank you for contacting us. We sent the answer to your email, please check your email. Thank you for your time and understanding. Please contact us if you need any further assistance.

Helpful Report

Answered by (3 years ago)

Where do you ship from. Where is your base.

Helpful Report

Asked by Debora Brownstein (3 years ago)

Thank you for contacting us. Please note that the products are from China. For any more questions , please send the email to feedback@floryday.com with the title " reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Helpful Report

Answered by (3 years ago)

When I checked my order it said received, what does this meam

Helpful Report

Asked by Joni Hall (3 years ago)

Thank you for your feedback. Did you press the buttom "Received"? You can track the order information here: https://www.floryday.com/track-info.html or log in your account and check the status in ""My Orders"". Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Helpful Report

Answered by (3 years ago)

Are your sizes American or UK ?

Helpful Report

Asked by Rosalind (3 years ago)

Thanks for contacting us. You can choose the correct size on our website based on your actual body measurements. To choose the correct size, all you need to do is click on the 'size chart' and compare your own measurements against the item measurements in the size chart above to see which size on our website you fall under. Our size chart can be found on every item just next to the size selection part. The size conversion chart with body measurements is for reference only. Please refer to the Size Chart above for more accurate measurements. Here is the measuring guide for your reference: https://www.floryday.com/measuring-guide.html What’s more, if you are between two sizes, we suggest you choose the bigger one for a better fit. If you still have any concern for size, just feel free to tell us your detailed measurements of shoulder, bust, waist and hips. We’d like to help check it. Looking forward to your order. Please contact us if you need any further assistance.

Helpful Report

Answered by (3 years ago)

How do I return goods I have no facilities to get label printed etc what address do I send it to Is it ok to send to the returns address on the box?

Helpful Report

Asked by Sadie smith (3 years ago)

Thank you for your review. Please take our deepest apologies for all the problems you encountered. We didn't put the return address in public, since we have many return wareshouses all over the world. Our customer service team will confirm it and provide the corresponding address after customers contact us to initiate the return or exchange process. If you are not satisfied with your order, you can contact us within 14 days upon receiving the items to initiate the return process. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Helpful Report

Answered by (3 years ago)

I want to return my order I submitted the form as requested but have heard nothing back.

Helpful Report

Asked by Zena faccini (3 years ago)

Thank you for contacting. We sent the return address to you, please check your spam box as well. Thank you for your time.

Helpful Report

Answered by (3 years ago)

Do you have free shipping if you buy so much? Also where shipped from,

Helpful Report

Asked by Bev (3 years ago)

Thank you for shopping on our website. For some countries, we provide free standard shipping for a certain order amount! You can check by opening below link, at the bottom webpage (beside country drop-down column): https://www.floryday.com/shipping-info.html We are an international e-commerce company originally based in Hong Kong where our offices are located. Recently, we opened warehouses in United States, United Kingdom, Norway, Belgium and Australia. As one of the leading online suppliers of dresses and accessories, our products have enjoyed great popularity throughout the world. Each of our products is with high quality. And the finished products will go through a series of inspections before they are sent to you. You can rest assured about that. If you have any question, you can submit the request here: https://www.floryday.com/about/email.php?type=after_sales&code=contact, we will answer you within 24 hours. Please check your spam box if you don't receive the answer. Or you can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Helpful Report

Answered by (3 years ago)

please, please help me> I have just received order #2279580879 and i need to return all order. I must have tryped in wrong e-mail when i placed the order as i never received a confirmation my correct e-mail is ruffciao@comcast.net your form does not recognize as Invoice and e-mail do not match. please send me RA and return address.

Helpful Report

Asked by donna ruffini (3 years ago)

Thank you for your contacting. We have sent the solution to your email address. Please have a check. If you have any question, you can submit the request here:https://www.floryday.com/about/email.php?type=after_sales&code=contact, we will answer you within 24 hours. Please check your spam box if you don't receive the answer. Or you can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by (3 years ago)

Hi! I have ordered few items on the 15.04.2020 to be delivered to Italy. I would like to know if the items are in the way to be delivered and roughly the date of delivery. Thanks

Helpful Report

Asked by Annalisa (3 years ago)

Thank you for your contacting. We have sent the solution to your email address. Please have a check. If you have any question, you can submit the request here:https://www.floryday.com/about/email.php?type=after_sales&code=contact, we will answer you within 24 hours. Please check your spam box if you don't receive the answer. Or you can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by (3 years ago)

I ordered a blouse on April 8. So far no word on when this product will be delivered. I have already been charged on my credit card.

Helpful Report

Asked by Linda P. Sayers (4 years ago)

Thank you for your email. We have checked and your order is still in transit. The latest package status is " arrived at post office----WINSTON SALEM,NC 27106 16". For the package, you can track on website http://www.yuntrack.com/ and the tracking number of your order is YT2009921266164600. The destination tracking number is 92748927005390000058381477. We suggest that you can contact your local USPSat the number 1-800-275-8777 for detailed information. Please contact us through https://www.floryday.com/contact-us.html if you need any further assistance.

Helpful Report

Answered by (4 years ago)

I am still waiting for my order it’s been 10 days I haven’t received my confirmation the money has been taken out of my bank account

Helpful Report

Answered by Heather mattson (3 years ago)

Why when you ask for my email address, you ask for the password too? Is it a password I need to make up to get into my Floryday account? Or are you asking for my actual email password?

Helpful Report

Asked by Tracy (4 years ago)

Thank you for contacting. the password is the one you use to get into your Floryday account. Any problem, please contact us through https://www.floryday.com/contact-us.html

Helpful Report

Answered by (4 years ago)

With the virus going on and if I order today, will I receive my order before May 2nd?

Helpful Report

Asked by Trresa (4 years ago)

Thank you for your inquiry. It usually takes 1-7 business days to do quality check and another 7-20 business days to deliver on the way. Meanwhile the processing time of some items in our website is longer than usual. So, I’m afraid the time is tight. However, items on our website are in a big discount now. It is very cost-effective to purchase from us now. You can also purchase for future occasions by taking advantage of our promotion! Any problem, please feel free to contact us through https://www.floryday.com/contact-us.html

Helpful Report

Answered by (4 years ago)

hello, please tell me where the clothes were made? thanks you.

Helpful Report

Asked by Ann Anderson (4 years ago)

Thank you for contacting us. Please note that the products are made in China. For any more questions , please send the email to feedback@floryday.com with the title " reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

Hi Is there a shipping fee for each piece you buy? I just bought a pair of shoes and a shirt and the shipping was $23. Thank you.

Helpful Report

Asked by Trevor (4 years ago)

Thank you for visiting our website. The shipping cost depends on the weight of the items you order, the shipping method you choose and the delivery destination. To check the estimated shipping, please click below link and check at the bottom of the webpage by selecting your country. Meanwhile, some countries have free standard shipping for certain order amount! You can also check it with the link (beside country drop-down column): https://www.floryday.com/shipping-info.html By the way, you can place a test order with right shipping country and click save to check the shipping fee. Any problem, please contact us through https://www.floryday.com/contact-us.html

Helpful Report

Answered by (4 years ago)

I was going to place an order value £155.00. I am having doubts about how long it will take to get to me

Helpful Report

Asked by Elizabeth (4 years ago)

Thank you for contacting us. Please note that the different countries has different carrier with different transportation time. And before order was shipped, it usually takes 5-7 business days to prepare your order and another working days only refers to the shipping time. You can check the information on the checkout page and make a decision. Kindly regards Floryday

Helpful Report

Answered by (4 years ago)

Are your prices in Canadian dollars? Is their duty on the prices? Is their a delivery charge?

Helpful Report

Asked by Margery (4 years ago)

Thank you for contacting us. Yes, we have kinds of Currency and you can choose Canadian dollars. Our prices are fair and suitable and you should bare order shipping cost if you want to purchase on our website. Kindly Regards Floryday

Helpful Report

Answered by (4 years ago)

Where does this product come from..?

Helpful Report

Asked by Willa Nelson (4 years ago)

Thank you for contacting us. Please note that the product come from CHINA. Kindness Regards Floryday

Helpful Report

Answered by (4 years ago)

I ordered a shirt from your company & I received an entirely different shirt than the one advertised/pictured on your site. Can I receive a refund?

Helpful Report

Asked by Brenda Jester (4 years ago)

Thank you for your message. For return, you can easily reach us through: https://www.floryday.com/contact-us.html. Our service team will reply you in 24 hours. If you did not receive the email, please recheck it with your spam box or junk folder. Best Regards, Floryday

Helpful Report

Answered by (4 years ago)

I sent order and payment on 16 th of March have nt heard anything

Helpful Report

Asked by Linda Wilson (4 years ago)

Thank you for contacting us. Your order has been shipped on April 8th. You can track your order on the website http://en.ydhex.com/ with the tracking number GV952438318GB. Please take your time and wait for the arrival of the package. The shipping time takes about 6-10 business days. Reminder: Please take note that the shipping time on our website is working days, not calendar days since the delivery companies do not work on weekends in some countries. We do appreciate for your kind understandings. Please contact us https://www.floryday.com/about/email.php?type=pre_sales&code=contact if you need any further assistance.

Helpful Report

Answered by (4 years ago)

asking for my order

Helpful Report

Asked by lena (4 years ago)

Thank you for your contacting. We have sent the top solution to your email address. Please have a check. If you have any question, you can submit the request here:https://www.floryday.com/about/email.php?type=pre_sales&code=contact, we will answer you within 24 hours. Please check your spam box if you don't receive the answer. Or you can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

I ordered and paid for a dress on 27th February 2020. Can you tell me how long it will take to be delivered to me. Thankyou.

Helpful Report

Asked by Linda Street (4 years ago)

Thank you for your contacting. We have sent the top solution to your email address. Please have a check. If you have any question, you can submit the request here:https://www.floryday.com/about/email.php?type=pre_sales&code=contact, we will answer you within 24 hours. Please check your spam box if you don't receive the answer. Or you can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

I mistakenly ordered a smaller size yesterday and want to change the size before the order is dispatched. How do I do that? Please assist urgently.

Helpful Report

Asked by Olwethu (4 years ago)

Hi Thank you for your feedback.Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please let us know your order number.Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

I have tried to sign in, and have forgotten my password says it has sent new one but nothing appears.???? I WANT TO ORDER OTHER THINGS. !!

Helpful Report

Asked by Sandra Bassett (4 years ago)

Thank you for contacting us. We are glad to help you out. Please simply click here to reset your password: https://www.floryday /forgotpassword.php Enter the e-mail address associated with your account and click "Send". An email will be sent to you including a link which you can use to reset a new password. If you cannot receive the email. Please check the spam box or junk folder. Please note if you used Facebook to register on our website before, just click this to go on login with your Facebook account: https://www.floryday/login.php If you still can not solve it after you do as instructed,please come back to us and upload the pictures reflecting the issues and then we can check with our technical department for you. Please note that the picture should be a JPG file and not exceed 2MB. <strong>If there is difficulty in uploading, you can simply send them to "service@floryday.com".</strong> Feel free to contact us if you need any further assistance.

Helpful Report

Answered by (4 years ago)

Hi I see sale ends tomorrow 24th..pls advise how much will the items be thn... Will thy go back to original price?

Helpful Report

Asked by Eve (4 years ago)

Thank you for visiting our website. The sale will last for a while. During peak season, sales promotion is popular among our customers and our dresses are in great demand. However, it cannot be guaranteed that the prices will always be low. So if you really love our dresses, please enjoy the promotion price now. It will be a worth buy to keep such a beautiful dress for such a competitive price. For detail information, please contact us through https://www.floryday.com/about/email.php?type=pre_sales&code=contact with the product item code. Please contact us if you need any further assistance.

Helpful Report

Answered by (4 years ago)

I’ve been waiting 19 days for my blouse to be delivered and have not heard a word of them even though they have taken the money out of my account

1 Helpful Report

Asked by Linda Upton (4 years ago)

Hi Thank you for your feedback.About your problem, we have sent an email to you, please check it. Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

i sent for a £175 worth of clothes from you at christmas and still not recieved any have sent loads of messeges but got no reply can you please tell me whats goimg on

Helpful Report

Asked by josey middleton (4 years ago)

Hi Thank you for your feedback.About your problem, we have sent an email to you, please check it. Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

I still haven’t received my order. It has been twelve working days.

Helpful Report

Asked by Jane northwood (4 years ago)

Hi Thank you for your feedback.About your problem, we have sent an email to you, please check it. Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

Why cant I cancel account with you. I want account cancel. I hope I have canceled order press to cancel many times.

Helpful Report

Asked by Diane morley (4 years ago)

Thank you for contacting us. We already cancelled your order(#021939357478 ), no worries. You will receive a cancellation email for all details. If no email is received, you can check your Spam/Promotions/Updates box and Junk Folders in your e-mail. Sometimes they are there. Please contact us if you need further help. Have a nice day!

Helpful Report

Answered by (4 years ago)

Where is the company located

Helpful Report

Asked by Lilya (4 years ago)

Thank you for contacting us! We are an international e-commerce company originally based in Hong Kong where our offices are located. Recently, we opened warehouses in United States, United Kingdom, Norway, Belgium and Australia. As one of the leading online suppliers of dresses and accessories, our products have enjoyed great popularity throughout the world. Each of our products is with high quality. And the finished products will go through a series of inspections before they are sent to you. You can rest assured about that. Feel free to contact us if you need any further assistance.

Helpful Report

Answered by (4 years ago)

I had placed an order January 11th. Payment was paid to them that day from my PayPal account. To this day, they don't have my order number nor have I received any email from them stating that they got the order! I will never order from them again! What a horrible way to do business! This must be a SCAM!

Helpful Report

Asked by Bonnie LaMay (4 years ago)

Sorry for the late reply. We checked your parcel was delivered on January 26th, if you haven't received it, please contact us through https://www.floryday.com/about/email.php?type=pre_sales&code=contact, we will check for you. Thank you for your time.

Helpful Report

Answered by (4 years ago)

l ordered a top, which should have been with me on Wednesday the 15th, it is now Saturday the 18th, and my parcel has not arrived despite telling it has been delivered, l find it imposible to get through to missing items department, as there isn't any notice of missing items.

Helpful Report

Asked by MAUREEN SMITH (4 years ago)

Hi Thank you for your feedback.About your problem, we have sent an email to you, please check it. Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

I am wondering if the items are true to size. I am a plus size woman and usually wear a size 18-20 in US sizing. I don't want to make a purchase only to find the sizing is off.

Helpful Report

Asked by Laura (4 years ago)

Thanks for contacting us. To make it easier, we've included converted sizes and body measurements. You can now choose the correct size on our website based on either your local size or on your actual body measurements. If you know your local size, you may refer to the converted sizes in the size chart. If not, please choose the correct size based on your actual body measurements. To choose the correct size, all you need to do is click on the 'size chart' and compare your own measurements against it to see which size on our website you fall under. Our size chart can be found on every item just next to the size selection part. Here is the measuring guide for your reference: https://www.floryday.com/measuring-guide.html What’s more, if you are between two sizes, we suggest you to choose the bigger one for a better fit. Have a nice day!

Helpful Report

Answered by (4 years ago)

I ordered one dress and I have received 2. They don't fit any they are not as pictured. I want to return them for a refund. When I try to find my account on your site, it says I don't have any orders. I never received a confirmation of my order, so I have no paperwork on either purchase, except for the shipping label. How can you help.?

Helpful Report

Asked by Sandra Kinzie (4 years ago)

Thank you for your contacting. We have sent an email about your concern to your email address.Please have a check. If you have any question, you can submit the request here:https://www.floryday.com/about/email.php?type=pre_sales&code=contact, we will answer you within 24 hours. Please check your spam box if you don't receive the answer. Or you can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

I submitted the return form for 2 items that I do not want on 12/03/2019. The answer i got was - they will respond within 48 hours with the return information. I have checked my spam/trash/junk mail. IT'S NOT THERE. I'm not going away until I get my refund...... Where in the USA do you have your warehouse? And do you have a tlelphone number for the warehouse? Get back to me ASAP

Helpful Report

Asked by Sharmini Ratnabalasuriar (4 years ago)

Thank you for your contacting. We have sent an email about your concern to your email address. Please have a check. If you have any question, you can submit the request here:https://www.floryday.com/about/email.php?type=pre_sales&code=contact, we will answer you within 24 hours. Please check your spam box if you don't receive the answer. Or you can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

Is this a Canadian site? Thank you

Helpful Report

Asked by Debbie (4 years ago)

Thank you for your contacting Our company is registered in London. For the moment, we have warehouses located in the United States, United Kingdom, Norway Australia and China. Products will be sent from one of these warehouses according to the stock availability. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

Don’t trust them. They send the same parrot answers to customers, telling them to check their spam. In other words they haven’t even responded. I emailed service@floryday.com and it came bouncing back. No surprises there then.

1 Helpful Report

Asked by Joanne (4 years ago)

Hi Thank you for your contacting. We are sorry to tell you that we cannot find any orders from you based on your email and name. So would you please tell us your order number (It is 12-digit number which starts with 0), or some specific information such as the right email address used to shop on our website, the recipient name, tracking number or phone number in your shipping address? And then we can have a check and take steps to give you a top solution. Best Regards Floryday

Helpful Report

Answered by (4 years ago)

How can Floryday loose details of my order on my account? There’s nothing there to show I’ve ordered even though it’s been paid. I’ve received the dress but want to return it but need my order number which isn’t on my account!! On line chat is useless because they need my order number which I don’t have. And no packing note in the parcel. I’ve read horrendous reviews but I want this sorted. I want a return address and I want a refund.

1 Helpful Report

Asked by Joanne Deacon (4 years ago)

Hi Thank you for your contacting. After trying more than twice in our system, we are sorry to tell you that we cannot find any orders from you based on your email and name. So would you please tell us your order number (It is 12-digit number which starts with 0), or some specific information such as the right email address used to shop on our website, the recipient name, tracking number or phone number in your shipping address? And then we can have a check and take steps to give you a top solution. Best Regards Floryday

Helpful Report

Answered by (4 years ago)

My order I have been waiting nearly 3 weeks when is it coming or at least E-mail me

Helpful Report

Asked by Norma herron (4 years ago)

Thank you for your contacting. We have sent an email about your concern to your email address. Please have a check. If you have any question, you can submit the request here:https://www.floryday.com/about/email.php?type=pre_sales&code=contact, we will answer you within 24 hours. Please check your spam box if you don't receive the answer. Or you can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

I have not received my order! I needed it for Sunday 11/24/2019. My order number is 027673277130

Helpful Report

Asked by Donna Harrah (4 years ago)

Thank you for your contacting. We have sent an email about your concern to your email address.Please have a check. If you have any question, you can submit the request here:https://www.floryday.com/about/email.php?type=pre_sales&code=contact, we will answer you within 24 hours. Please check your spam box if you don't receive the answer. Or you can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

I order a dress 4/11/19 but up to now I have not received it what is going on because I wanted to use it on my birthday

Helpful Report

Asked by Agnes Poulmah (4 years ago)

Thank you for your contacting. We have sent an email about your concern to your email address. Please have a check. If you have any question, you can submit the request here:https://www.floryday.com/about/email.php?type=pre_sales&code=contact, we will answer you within 24 hours. Please check your spam box if you don't receive the answer. Or you can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

Sent a dress back but haven’t had refund yet

Helpful Report

Asked by Mrs Margaret Clayton (4 years ago)

Thank you for your contacting. We have sent an email about your concern to your email address .Please have a check. If you have any question, you can submit the request here:https://www.floryday.com/about/email.php?type=pre_sales&code=contact, we will answer you within 24 hours. Please check your spam box if you don't receive the answer. Or you can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

I ordered a yellow/gold short jacket on line from your company over a month ago. I have not received it. I did not keep the order number. Please let me know when I can e Lexy to receive the jacket

Helpful Report

Asked by Christie Arlinghaus (4 years ago)

Hi Thank you for your feedback.About your problem, we have sent an email to you, please check it. Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

Please help me l just Order a dress and I find out it’s a wrong size would you please help me to change my order thank you

Helpful Report

Asked by James thomoff (4 years ago)

Hi Thank you for your feedback.About your problem, we have sent an email to you, please check it. Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

I want to exchange an item for a smaller size but Floryday site just wont accept the form I filled in

Helpful Report

Asked by Fran Le Voi (4 years ago)

Hi Thank you for your feedback.About your problem, we have sent an email to you, please check it. Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

how can I check an order - I have tracking no but I don't have shipper name or web sit Anne Larkin

Helpful Report

Asked by Anne larkin (4 years ago)

Thank you for your contacting. We have sent an email about your concern to your email address. Please have a check. If you have any question, you can submit the request here:https://www.floryday.com/about/email.php?type=pre_sales&code=contact, we will answer you within 24 hours. Please check your spam box if you don't receive the answer. Or you can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

Not sure I ordered correctly. I received two different email order numbers AND a PayPal notice. I paid by credit card. HELP!

Helpful Report

Asked by Karen Buck (4 years ago)

Thank you for your contacting. We check that your order 028115304020 is confirmed. You will receive a confirmation email when it is shipped. Please rest assured and be patient to wait for the arrival of the package. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

Do you take money of delivery over every order or we pay for all products together?

Helpful Report

Asked by Woranga (4 years ago)

Thank you for your inquire. We will take money of delivery over every order, but you can pot all products you want in one order. For more questions, please contact us through https://www.floryday.com/about/email.php?type=pre_sales&code=contact, we will answer you within 24 hours. Please check your spam box if you don't receive the answer. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

I cancelled my order. You sent it anyway. You put no NAME on the packaging thus I had to OPEN it to see what was insider and from whom it came. Now I HAVE TO PAY for a cancelled order. You follow an unethical business model. Order number 021369908486 Also your drop down menu for return information doesn't work correctly. Your marketing team is good. Your delivery, reliability, product is awful. I hope you either shift gears a little or go out of business.

Helpful Report

Asked by victoria hendrickson (4 years ago)

Hi Thank you for your feedback.About your problem, we have sent an email to you, please check it. Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

I received my package today and I am very disappointed the check was nothing like something I expected. I would like a refund on my jacket I will send it back in its original package but you should have sent a return mailing label I am just going to drop it in the US PS and hope it gets back to you if you would like to contact me I would appreciate it my email is G Young 6180 @AOL.com

Helpful Report

Asked by Gail young (4 years ago)

Hi Thank you for your contacting.It is convenient to apply for returning or exchanging the product on our website https://www.floryday.com/about/email.php?type=after_sales&code=contact. You can contact us through our Online Form to reach our Support Department. Would you please tell us your order number so that we can contact you as soon as possible.Or please send the email to feedback@floryday.com with the title " reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

I've placed an order on the 5th and no confirmation and reference number received. Please assist.

Helpful Report

Asked by Thembela (4 years ago)

Thank you for your contacting. Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. If you have any question, you can submit the request here:https://www.floryday.com/about/email.php?type=pre_sales&code=contact, we will answer you within 24 hours. Please check your spam box if you don't receive the answer. Or you can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

I placed an order last night, November 3, 2020, for two blouses. There are no item numbers to reference from your site. I didn’t get an email confirmation. I’ve checked all emails. Nothing. Can you help me, please? gmguent@gmail.com.

Helpful Report

Asked by Gail Guentzel (4 years ago)

Thank you for your contacting. We have sent an email about your concern to your email address. Please have a check. If you have any question, you can submit the request here:https://www.floryday.com/about/email.php?type=pre_sales&code=contact, we will answer you within 24 hours. Please check your spam box if you don't receive the answer. Or you can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

I placed an order on the 21st Oct. I am unable to track it as I can not find your email I see the money has been taken out of my account and I paid extra for fast delivery can you please update me.

Helpful Report

Asked by Marian Heneghan (4 years ago)

Thank you for your contacting. We have sent an email about your concern to your email address. Please have a check. If you have any question, you can submit the request here:https://www.floryday.com/about/email.php?type=pre_sales&code=contact, we will answer you within 24 hours. Please check your spam box if you don't receive the answer. Or you can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

I ordered a dress on 10/29 and forgot to put the apartment number on the order it is Apartment # 3 4207 Bridgewater cove Louisville Ky 40207

Helpful Report

Asked by Herman Alfers (4 years ago)

Hi Thank you for your feedback.About your problem, we have sent an email to you, please check it. Or please send the email to feedback @floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Helpful Report

Answered by Floryday (4 years ago)

when can I expect my refund. The dress I ordered and paid for was not available. Was told I will get a refund. that was 3 weeks ago

Helpful Report

Asked by Cynthia Fetting (4 years ago)

Hi Thank you for your feedback.About your problem, we have sent an email to you, please check it. Or please send the email to feedback @floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Helpful Report

Answered by Floryday (4 years ago)

How long do you take to deliver in Hong Kong

Helpful Report

Asked by Dilini (4 years ago)

Hi Thank you for your contacting. Please kindly note that it usually takes 5-7 business days to prepare your order and 3-6 working days only refers to the shipping time to Hong Kong. You can check the information on the checkout page. Thank you for your time and understanding. Please contact us if you need any further assistance.

Helpful Report

Answered by (4 years ago)

How do I get into the tracking info?

Helpful Report

Asked by Norma Ciai (4 years ago)

Hi Thank you for your feedback.About your problem, we have sent an email to you, please check it. Or please send the email to feedback @floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

I can’t get into my orders

Helpful Report

Asked by Angela Thomas (4 years ago)

Hi Thank you for your feedback.About your problem, we have sent an email to you, please check it. Or please send the email to feedback @floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

May you please assist I ordered shoes in this site around July this year but till today nothing. Please assist.Im Sibongile Somi

Helpful Report

Asked by Sibongile (4 years ago)

Hi Thank you for your contacting. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number so that we can contact you as soon as possible.Or please send the email to feedback@floryday.com with the title " reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

Hi there, I was tracking my package and the information I got was that my package was transfer to a different address because the one that I provided was wrong..... Can somebody please tell me where is my package or where can I pick it up. Thanks, Olga Rose 720-771-7168 roseolga7@gmail.com

Helpful Report

Asked by olga rose (4 years ago)

Hi Thank you for your feedback.About your problem, we have sent an email to you, please check it. Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

I'm interested in buying https://www.floryday.com/Floral-Pencil-Round-Neckline-Maxi-A-Line-Dress-m1370295 but the measurements listed for each size don't make sense. The waist measurement is bigger than the bust measurement, and none match up with the size chart. Is there an error on the page?

Helpful Report

Asked by Beverly (4 years ago)

Item number is # 1370295

Helpful Report

Answered by Beverly (4 years ago)

Order 022579448398 swing suit paid 31.98 place order day 10/01/2019 Still didnot receive

Helpful Report

Asked by Gladys Vasquez (4 years ago)

Hi Thank you for your feedback.About your problem, we have sent an email to you, please check it. Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

Ordered a dress and did not fit! Call for a refund which I received! I was told I would get a email telling me where to send the dress back since you had several places to return, I DID NOT GET ANY EMAIL WITH RETURN ADDRESS, pleas let me know where to return the dress! My email is baileyjune@rocketmail.com ! Thank you very much June Bailey

Helpful Report

Asked by JunebBailey (4 years ago)

Hi Thank you for your feedback.About your problem, we have sent an email to you, please check it. Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

RE: Order # 023955174966. Ticket # 5939144947/ I received the order for dresses # 23955 & 14497. When received I was dissatisfied with the garments. Not only was the quality of the workmanship shoddy but the material was definitely not what I expected from the picture shown on your catalog. I did everything you required in packaging the dresses to return to you/ on 8/27/19 and after receiving two very dismissive emails from you, the last one stating that you had closed out my ticket but no mention of refund. I assumed that I would be getting a refund soon after that .Those emails were the last I heard from you. I looked for a phone number but couldn't find one. Not only was the workmanship poor but the dresses arrived too late for my daughter's wedding, so I was left with a rushed shopping trip to find another dress that I really didn't want. Like some other opinions that I have read, I am not the only one who finds that your Customer Support is lacking. It has been extremely difficult finding this space for comments. You have made it almost impossible to find out how to reach you.This has been a thoroughly disappointing incident and I expect a refund on my credit card and a letter of explanation and apology.for the experience I and obviously others have experienced. I don't spent over $90.00 for anything where it is impossible to call someone at a stateside number.

Helpful Report

Asked by Diane Wolf (4 years ago)

Thank you for your contacting. Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. If you have any question, you can submit the request here:https://www.floryday.com/about/email.php?type=pre_sales&code=contact, we will answer you within 24 hours. Please check your spam box if you don't receive the answer. Or you can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

Hi I have a coupon because I returned the items which does not fit me and I paid the items I sent back I want to take the coupon to pay for the item I ordered but I cant get through to where I will redeem the coupon so that I can place my order to replaced the returned items and iam deducted to my account.

Helpful Report

Asked by Socorro (4 years ago)

Thank you for your contacting. Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. If you have any question, you can submit the request here:https://www.floryday.com/about/email.php?type=pre_sales&code=contact, we will answer you within 24 hours. Please check your spam box if you don't receive the answer. Or you can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

Hi. I have receivables on 533 D kr. on nr. WCSFF98596E0B81E. Today i made an order on : order nr. 024917474369 on 472 D kr.. Fragt 137 kr.. Kupon 471 kr.. But i Have to pay 145 D kr.. Please tell me where the old receivable 533 D kr influence the sum. Kindly Regards Hanne Sperling

Helpful Report

Asked by Hanne Falling Sperling (4 years ago)

Thank you for your contacting. We hope you can understand that the coupon can only deduct the product value of the goods ,the shipping costs will not be deducted. If you have any question, you can submit the request here:https://www.floryday.com/about/email.php?type=pre_sales&code=contact, we will answer you within 24 hours. Please check your spam box if you don't receive the answer. Or you can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

I just put in an order and haven’t gotten an email verified the purchase. I read reviews and I’m really worried about the order...

Helpful Report

Asked by Donna Haley (4 years ago)

Thank you for contacting us. We check that your order 020109490323 was confirmed on October 17 and we are now trying our best to prepare it. Please be reminded that once your order is shipped out, an automatic email with all shipping information will be sent to you. If you can't find it in your inbox, don't forget to check the spam/promotion box. Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Helpful Report

Answered by floryday (4 years ago)

I would like to return an item. I just received the same item last week. I definitely do not need two of these items. Please give me the instructions as to how to return this item.

Helpful Report

Asked by Janna Traviss (4 years ago)

Thank you for your contacting. Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. If you have any question, you can submit the request here:https://www.floryday.com/about/email.php?type=pre_sales&code=contact, we will answer you within 24 hours. Please check your spam box if you don't receive the answer. Or you can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

Hi Floryday.I sent a returns parcel to you recored delivery with an x large suit in it It cost me over 8pounds to send it.I sent a letter explaining everything with the parcel.I ordered a xxl in navy be. Reference number is BH855590428GB.I haven't had any acknowledgement of anything.Please contact me ASAP. The parcel was sent on the 1st of October. Sheila Labdon.I have spent 60 pounds with nothing to show for it.I will be in touch with complaints if I hear nothing shortly.

Helpful Report

Asked by Sheila Labdon (4 years ago)

Thank you for your contacting. So sorry to hear that.Would you please tell us your order number so that we can contact you as soon as possible.Or please send the email to feedback@floryday.com with the title " reviews +your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Helpful Report

Answered by floryday (4 years ago)

I sent my credit card & my paspor already. My order is 026829501409. Do u want ask me to do what now? My order is behalf on Ade Purba = Risma Eklesia Purba which is the same with my identity. When my order will arrive at me?

Helpful Report

Asked by Ade Purba or Risma Eklesia Purba (4 years ago)

Thank you for your sharing. We sent the top solution to your email, and would you please check and give us a reply? Or you may also send us emails to our feedback @floryday.com with the title "" REVIEWS + your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by floryday (4 years ago)

I recently purchased two tops and i am very disappointed with the returns policy Every time i go to submit my request it needs an order number and there is no way possible of doing it.I would like this matter resolved immediatley

Helpful Report

Asked by ANTONETTA BALDI (4 years ago)

Thank you for your review. Please take our deepest apologies for all the problems you encountered. We believe all customers deserve the best quality products and highest levels of service. We hope every customer will be delighted with every purchase. If you are not satisfied with your order, you can contact us within 14 days upon receiving the items to initiate the return or exchange process. We need the order information to check the nearest return warehouse for you. Your understanding will be highly appreciated. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

Where do the dresses come from? Where are they made?

Helpful Report

Asked by Noha (4 years ago)

Thank you for your contacting. We are an international e-commerce company originally based in HongKong where our offices are located. For the moment, we have warehouses located in the United States, United Kingdom, Belgium, Norway, Australia, Dubai and China. Products will be sent from one of these warehouses according to the stock availability. We are still looking into launching more – so watch out for that! If you have any question, you can submit the request here:https://www.floryday.com/about/email.php?type=pre_sales&code=contact, we will answer you within 24 hours. Please check your spam box if you don't receive the answer. Or you can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

I need to find out how to return my item since I received it a week after my wedding when it said it would be here before my wedding

Helpful Report

Asked by Traci hintz (4 years ago)

Thank you for your sharing. We are sorry for what happened, we sent the top solution to your email, would you please check and give us a reply? Or you may also send us emails to our feedback@floryday.com with the title "" reviews + your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by floryday (4 years ago)

What are the washing instructions for the floral round neck dress 1955189432.

Helpful Report

Asked by Sheri evraets (4 years ago)

Thank you for contacting us. In normal circumstances, each item comes with a wash label. You can follow the wash label to take care of your items. Or you can click the following link and simply follow the wash instructions to clean your clothes. https://www.realsimple.com/home-organizing/cleaning/laundry/how-do-laundry Hope it helps you. Please contact us if you need any further assistance.

Helpful Report

Answered by floryday (4 years ago)

Why is this company don’t have a phone number why iOS so hard to contact the company

Helpful Report

Asked by Angella (4 years ago)

Thank you for your contacting. Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. If you have any question, you can submit the request here:https://www.floryday.com/about/email.php?type=pre_sales&code=contact, we will answer you within 24 hours. Please check your spam box if you don't receive the answer. Or you can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

I have returned an item. Where is my refund. I sent proof of posting too.

Helpful Report

Asked by Annette Annette Hudspeth (4 years ago)

Hi Thank you for your feedback.About your problem, we have sent an email to you, please check it. Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Helpful Report

Answered by floryday (4 years ago)

Hello I brought a dress in the beginning of August am still waiting

Helpful Report

Asked by Ntombekhaya (4 years ago)

Thank you for your contacting. We are sorry to hear that you haven't received the order. Currently the total delivery time includes processing time and shipping time. Processing time: The time it takes to prepare your items to ship from our warehouse. Normally, the items will be shipped within 7 days. If you buy the pre-order product, it needs 14-21 days. Shipping time: The time for your items to travel from our warehouse to your destination. You can choose Expedited Shipping (3-6 business days) or Standard Shipping (7-40 business days) to ship your order. The shipping method and shipping time may vary in different countries. For detailed information on standard and expedited delivery, please refer to our Shipping Information (http://www.floryday.com/shipping-info.html). If you have any question, you can submit the request here:https://www.floryday.com/about/email.php?type=after_sales&code=contact, we will answer you within 24 hours. Please check your spam box if you don't receive the answer. Or you can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by floryday (4 years ago)

Hello, I have brought a few items of clothing from Floryday, the 1st two items were fine, the other three items were not, I sent them back the very next day of receiving them, with proof of this from the post office, dut still have note been issued with a refund, I would be grateful if you could look into this as I am now despite to be refunded, total of £80.41, Thank you

Helpful Report

Asked by Mrs Linda Matthews (4 years ago)

Thank you for your contacting. Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. If you have any question, you can submit the request here:https://www.floryday.com/about/email.php?type=pre_sales&code=contact, we will answer you within 24 hours. Please check your spam box if you don't receive the answer. Or you can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

How do I cancel my order #026891294526? I only requested one dress size 8/10 and the order charged me for four dresses. Please contact me . Thank you

Helpful Report

Asked by Jane Prouty (4 years ago)

Thank you for your contacting. Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. If you have any question, you can submit the request here:https://www.floryday.com/about/email.php?type=pre_sales&code=contact, we will answer you within 24 hours. Please check your spam box if you don't receive the answer. Or you can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

Hi Staff at floryday.Firstly I would like to ask you how long will my silver suit take to arrive. I only ordered it yesterday but was wondering if I recieved an e mail from you to tell me.I have forgotten from last time I ordered. I haven't found any complaints so far.Just the opposite. Thank you.Sheila Labdon

Helpful Report

Asked by Sheila Labdon (4 years ago)

Thank you for contacting us, We have checked and your order has already been shipped on September 12. You can track on website https://www.royalmail.com/track-your-item#/ with the tracking number KT339962351GB. The shipping time takes about 5-9 working days. Please take your time and wait for the arrival of the package. Please send emails to feedback@floryday.com with the title "" reviews+ your order number"" if you need any further assistance.

Helpful Report

Answered by floryday (4 years ago)

How long does it take to deliver in London

Helpful Report

Asked by Pamela Grant (4 years ago)

Thank you for your contacting. Currently the total delivery time includes processing time and shipping time. Processing time: The time it takes to prepare your item(s) to ship from our warehouse. The item(s) will be shipped within 7 days. Shipping time: The time for your item(s) to travel from our warehouse to your destination. You can choose Expedited Shipping (3-7 business days) and Standard Shipping (5-9 business days) to ship your item(s). The shipping time may vary in different countries. For detailed information on standard and expedite delivery, please refer to our Shipping Information (http://www.floryday.com/shipping-info.html). If you have any question, you can submit the request here:https://www.floryday.com/about/email.php?type=pre_sales&code=contact, we will answer you within 24 hours. Please check your spam box if you don't receive the answer. Or you can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

J'ai achete 4 robes aucune ne me convient ! je les ai renvoyé afin d'etre remboursée elles me sont toutes revenues ! ou dois je les envoyer ? pouvez vous me donner une adresse. Merci. mme DECALONNE

Helpful Report

Asked by DECALONNE (4 years ago)

Merci pour votre contact. Veuillez prendre nos excuses les plus profondes pour tous les problèmes que vous avez rencontrés. Veuillez noter que nous sommes une entreprise prête à assumer la responsabilité et à aider nos clients quand ils ont des problèmes. Si vous souhaitez revenir, vous pouvez soumettre la demande ici: https: //www.floryday.com/fr/about/email.php? Type = pre_sales & code = contact, nous vous répondrons dans les 24 heures. Veuillez vérifier votre boîte à spam si vous ne recevez pas la réponse. Ou vous pouvez nous envoyer des courriels à notre feedback@floryday.com avec le titre "" avis + votre numéro de commande "". Notre équipe de service à la clientèle se chargera de cela rapidement et trouvera la meilleure solution pour vous. Merci pour votre temps. Meilleures salutations, Jour de floryday

Helpful Report

Answered by (4 years ago)

I have returned my dress over a month ago and still no refund. I have tried the chat line a couple of times and no one can help me. I am desperate as I just cannot afford to lose £40

Helpful Report

Asked by Diana Sharp (4 years ago)

Thank you for your contacting. Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. If you have any question, you can submit the request here:https://www.floryday.com/about/email.php?type=pre_sales&code=contact, we will answer you within 24 hours. Please check your spam box if you don't receive the answer. Or you can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

Where do I return an item to

Helpful Report

Asked by Bob Edwards (4 years ago)

Hi Thank you for your contacting. Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. If you want to return, you can submit the request here:https://www.floryday.com/about/email.php?type=pre_sales&code=contact, we will answer you within 24 hours. Please check your spam box if you don't receive the answer. Or you can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

je désire retourner une robe rouge reçue de chez vous mais je ne sais pas comment faire et où l'envoyer ?

Helpful Report

Answered by meuwly mady (4 years ago)

Where is my refund. I sent proof of posting by e mail and it came back. This was the address you gave me. If I do not get my refund I will report you as I believe you are fraudulent.

Helpful Report

Answered by Annette Hudspeth (4 years ago)

Can I place an order by phone?

Helpful Report

Asked by Bobbie Pee (4 years ago)

Thank you for visiting our website. We are sorry but currently placing orders via phones is not available. To ensure the accuracy of the information of each order, we currently only accept ordering on our website. The ordering process online is easy and convenient. To place your order, simply follow the procedures as below: 1. Choose the color, size and click "add to cart". 2. Click the shopping cart icon on the top right corner to checkout. Then, you will be directed to checkout page. 3. Fill in your shipping address, choose the shipping method and payment method to continue checkout. Then you just need to complete the payment. Here is the detail guide for you: https://www.floryday.com/how-to-place-an-order.html Our website will guide you step by step. We hope your order is successful. Please contact us if you need any further assistance.

Helpful Report

Answered by floryday (4 years ago)

Bonjour J'ai commandé 4 morceaux de lingerie de femme et je n'ai recu que 2 morceaux. mon coli porte le no de tracking 1023038202085707 - 2. Je n'ai pas reçu le no 1 Mon nom est Cyprienne Labrie, 803 Giasson app4 Sept-Îles, G4R 1M9 No de commande: M1907212038204849B1 SKU 516565623+2 Est-ce que je peux savoir quand je recevrai les 2 autres tops de ma commande? merci et bonne journée Cyprienne Labrie

Helpful Report

Asked by Cyprienne Labrie (4 years ago)

salut Merci pour votre avis. Veuillez noter que nous sommes une entreprise prête à assumer la responsabilité et à aider nos clients quand ils ont des problèmes. Votre satisfaction est la chose la plus importante pour nous. À propos de votre problème, vous pouvez soumettre la demande ici: https: //www.floryday.com/fr/about/email.php? Type = after_sales & code = contact, nous vous répondrons dans les meilleurs délais. 24 heures. Veuillez vérifier votre boîte à spam si vous ne recevez pas la réponse. Veuillez nous indiquer votre numéro de commande afin que nous puissions vous contacter dans les meilleurs délais. Ou s'il vous plaît envoyez le courriel à feedback@floryday.com avec le titre "" commentaires + votre numéro de commande "". Notre équipe de service à la clientèle se chargera de cela rapidement et trouvera la meilleure solution pour vous. Meilleures salutations, Jour de floryday

Helpful Report

Answered by floryday (4 years ago)

Am I able to have 2. Or 3 garments to try please ?

Helpful Report

Asked by Margaret Pennicott (4 years ago)

Thank you for your contacting. Currently we do not support the "Try-on" service. If the item dose not fit you well, you can submit the request here:https://www.floryday.com/about/email.php?type=after_sales&code=contact, we will answer you within 24 hours. Have a nice day!

Helpful Report

Answered by floryday (4 years ago)

I ordered a chiffon dress in July l have not yet received it was for wedding which is this week is there any chance of getting it before the 28th Mar

Helpful Report

Asked by Rita Boyle (4 years ago)

Thank you for contacting. We are sorry to hear that you haven't received the order. Currently the total delivery time includes processing time and shipping time. Processing time: The time it takes to prepare your items to ship from our warehouse. Normally, the items will be shipped within 7 days. If you buy the pre-order product, it needs 14-21 days. Shipping time: The time for your items to travel from our warehouse to your destination. You can choose Expedited Shipping (3-6 business days) or Standard Shipping (7-40 business days) to ship your order. The shipping method and shipping time may vary in different countries. For detailed information on standard and expedited delivery, please refer to our Shipping Information (http://www.floryday.com/shipping-info.html). For your problem, you can submit the request here:https://www.floryday.com/about/email.php?type=after_sales&code=contact, we will answer you within 24 hours. Please check your spam box if you don't receive the answer. Or you can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by floryday (4 years ago)

How can I return an item which is the wrong size. Item is not as described. Refund please. Regards Elaine.

Helpful Report

Asked by Elaine Edwards (4 years ago)

Thank you for your sharing. We are sorry for what happened, we sent the top solution to your email, would you please check and give us a reply? Or you may also send us emails to our feedback@floryday.com with the title "" reviews + your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by floryday (4 years ago)

How do I return an item?

Helpful Report

Answered by Gladys pearson (4 years ago)

I returned two dresses in June and have not received credit yet on my credit card. What is the holdup?

Helpful Report

Asked by Gail Kammer (4 years ago)

Thank you for your contacting. Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. If you have any questions, you can submit the request here:https://www.floryday.com/about/email.php?type=pre_sales&code=contact, we will answer you within 24 hours. Please check your spam box if you don't receive the answer. Or you can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

How can I get in touch with you I need to speak to customer service could someone please call me my telephone number is (07801) 822202

Helpful Report

Asked by How can I get in touch with you I need to speak to customer service could someone please call me my telephone number is (07801) 822202 (4 years ago)

Thank you for shopping on our website! We are sorry that the phone service is not available now. If you have any problems, you can submit the request here:https://www.floryday.com/about/email.php?type=pre_sales&code=contact, we will answer you within 24 hours. Please check your spam box if you don't receive the answer. Or you can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by (4 years ago)

What is your returns policy

Helpful Report

Asked by Frances Caffrey (4 years ago)

Thank you for shopping on our website! We accept return for refund within 14 days after delivery date (the date you received your package). Even if you´re not satisfied, just contact our customer service in time. That will be fine! If you want to learn more about our return policy, please click here: https://www.floryday.com/return-policy.html If you wan to return, you can submit the request here:https://www.floryday.com/about/email.php?type=pre_sales&code=contact, we will answer you within 24 hours. Please check your spam box if you don't receive the answer. Or you can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by floryday (4 years ago)

How to throw some already choosen item into the bin, it was before, now , there is no the bin

Helpful Report

Asked by Irina (4 years ago)

Thank you for your contacting. So sorry that we cannot catch your meaning clearly. Do you mean tht you do not know how to delete some items from the cart? If yes, the following is the instruction. -If you visit our website on computer/PC, you may click your shopping cart, and then you will see the button “Remove” below the item. After you click this button, the item will disappear from your shopping cart. Or you can simply put your mouse into the shopping cart, and then you will see the symbol of ashcan in gray color. After you click this button, the item will also disappear from your shopping cart. -If you visit via your mobile devices, you also need to click your shopping cart first. Then you need to press the item which you don’t want and slide from right to left, and you will see the button “Delete”. The item also will disappear from your shopping cart after you click this button. If you have other problems, you can submit the request here:https://www.floryday.com/about/email.php?type=pre_sales&code=contact, we will answer you within 24 hours. Please check your spam box if you don't receive the answer. Or you can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by floryday (4 years ago)

How do I return dress

Helpful Report

Asked by Judi Sanders (4 years ago)

Thank you for your contacting. Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Please send us emails to our service@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by Floryday (4 years ago)

How can I order by phone # please I want to order several items I do not see any order #’s Hurry please Text 616 283 0138 Thank you

Helpful Report

Asked by Mary McGuinness (4 years ago)

Thank you for your contacting. We are sorry but currently placing orders via phones is not available. To ensure the accuracy of the information of each order, we currently only accept ordering on our website. The ordering process online is easy and convenient. To place your order, simply follow the procedures as below: 1. Choose the color, size and click "add to cart". 2. Click the shopping cart icon on the top right corner to checkout. Then, you will be directed to checkout page. 3. Fill in your shipping address, choose the shipping method and payment method to continue checkout. Then you just need to complete the payment. Here is the detail guide for you: https://www.floryday.com/how-to-place-an-order.html Our website will guide you step by step. We hope your order is successful. Please contact us if you need any further assistance.

Helpful Report

Answered by floryday (4 years ago)

I had a top delivered but it is too big & would like a med instead of a large. How do I go about returning the top.

Helpful Report

Asked by Brenda Littlejohns (4 years ago)

Thank you for your contacting. Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Please send us emails to our service@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by floryday (4 years ago)

Can you telephone an order as well as on line buying?

Helpful Report

Asked by Anne McColl (4 years ago)

I want dress #1296508 in size 20-22. I ordered and received it in size 12 but does not fit my bust

Helpful Report

Answered by Judith Arthur (4 years ago)

Thank you for your contacting. We are sorry but currently placing orders via phones is not available. To ensure the accuracy of the information of each order, we currently only accept ordering on our website. The ordering process online is easy and convenient. To place your order, simply follow the procedures as below: 1. Choose the color, size and click "add to cart". 2. Click the shopping cart icon on the top right corner to checkout. Then, you will be directed to checkout page. 3. Fill in your shipping address, choose the shipping method and payment method to continue checkout. Then you just need to complete the payment. Here is the detail guide for you: https://www.floryday.com/how-to-place-an-order.html Our website will guide you step by step. We hope your order is successful. Please contact us if you need any further assistance.

Helpful Report

Answered by floryday (4 years ago)

I got two of the same shirt I need to return both

Helpful Report

Asked by Glenda Weaks (4 years ago)

Thank you for your sharing. We are sorry for what happened, we sent the top solution to your email, would you please check and give us a reply? Or you may also send us emails to our feedback@floryday.com with the title "" reviews + your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by floryday (4 years ago)

why can't i check out to payment

Helpful Report

Asked by Kathleen Mills (4 years ago)

Thank you for your contacting. Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Please send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by floryday (4 years ago)

I just received a bathing suit which size is wrong. Please advise

Helpful Report

Asked by Iris Camacho (4 years ago)

Thank you for your contacting. Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Please send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by floryday (4 years ago)

I am from South Africa. How long does delivery normally take?

Helpful Report

Asked by Madeleine (4 years ago)

Thank you for your contacting. Currently the total delivery time includes processing time and shipping time. Processing time: The time it takes to prepare your items to ship from our warehouse. Normally, the items will be shipped within 7 days. If you buy the pre-order product, it needs 14-21 days. Shipping time: The time for your items to travel from our warehouse to your destination. You can choose Expedited Shipping (3-6 business days) or Standard Shipping (7-16 business days) to ship your order. The shipping method and shipping time may vary in different countries. For detailed information on standard and expedited delivery, please refer to our Shipping Information (http://www.floryday.com/shipping-info.html) Best regards, Floryday

Helpful Report

Answered by floryday (4 years ago)

Need to return a dress

Helpful Report

Asked by Rosemary edgar (4 years ago)

Thank you for your contacting. Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Please send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by floryday (4 years ago)

Is tax or duty payable in Republic of Ireland on delivery

Helpful Report

Asked by Mary Corbally (4 years ago)

Thank you for contacting us. There will be no more charges once you have placed your order successfully. In some cases, there may be VAT or other taxes, customs duties or fees levied by your destination country. However, based on our experience, such situation is very rare. Meanwhile, we do care our customers' shopping experience very much. If you have been charged for any extra custom fee, you just need to send us a copy of the customs invoice with tracking number on it, and our workers at after-sale department will give you a satisfying solution. If you still have concern about the tax, you can learn some information about your local customs policy. We are more than willing to help if there is anything we can do. Please contact us if you need any further assistance.

Helpful Report

Answered by Floryday (4 years ago)

I have just purchased a bikini from them and wanted to know if the sizes are true to size? Thank you

Helpful Report

Asked by Farhana (4 years ago)

Thank you for your contacting. Please send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by Floryday (4 years ago)

How do I go about returning a product?

Helpful Report

Asked by Debbie Jennings (4 years ago)

Thank you for your contacting. Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Please send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by floryday (4 years ago)

Can someone tell me how to contact Floryday in order to make a return. An e-mail has not gone through and I have failed miserably to contact them online

Helpful Report

Asked by Sylvia Bebb (4 years ago)

Thank you for your contacting. We sent the email to your email, would you please check and give us a reply? Or you may also send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by floryday (4 years ago)

how to return a dress that i recieved today , it is too big .

Helpful Report

Asked by Margaret Robertson (4 years ago)

Thank you for your contacting. We sent the email to your email, would you please check and give us a reply? Or you may also send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by floryday (4 years ago)

Would like to return product to Letian. How do I do this

Helpful Report

Answered by Elizabeth Halligan (4 years ago)

When will my order be shipped ? (order no.021010607005 05 Jun 2019 express shipping )

Helpful Report

Asked by Kaniknun I. (4 years ago)

Thank you for your contacting. We sent the email to your email, would you please check and give us a reply? Or you may also send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by floryday (4 years ago)

I Ordered 3 clothing items. a dress- a blouse & a pair of pant I have been ordering a size 2x for a long time now . Your size 2x is too small.

Helpful Report

Asked by Janice A. Stevens (4 years ago)

Thank you for your contacting. Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Please send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by floryday (4 years ago)

Can you please send me a copy of the letter l sent you you did tell me what to do but i can not find it from kbpab @ iCloud.com thank you l am very pleased with my goods

Helpful Report

Asked by Pat bale (4 years ago)

Thank you for your contacting. We sent the email to your email, would you please check and give us a reply? Or you may also send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by floryday (4 years ago)

You sent me a letter today Wednesday 5ths June but l deleted it by mistake could you please send it to me again thank you

Helpful Report

Asked by Patricia bale (4 years ago)

6 Rodwood Avenue Barlborough Chesterfield Derbyshire

Helpful Report

Answered by Patricia bale (4 years ago)

Thank you for your contacting. We have just sent the email again. Or you can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by floryday (4 years ago)

what if shoes dont fit = is there a refund

Helpful Report

Asked by Margaret Grant (4 years ago)

Thank you for your contacting. Yes, you can return your order and get the refund. Please send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by floryday (4 years ago)

How to edit or cancel an order

Helpful Report

Asked by Sharon Maltby (4 years ago)

Thank you for your contacting. Could you please tell us your order number? Or please send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by floryday (4 years ago)

When will my order be delovered

Helpful Report

Asked by Margaret McGibbon (4 years ago)

Thank you for your contacting. Could you please tell us your order number? Or please send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by Floryday (4 years ago)

I received a pair of shoes today, they do not fit, and are not suitable, there is no information with the parcel as to where or how I return them to you, could you please let me know what to do.

Helpful Report

Asked by Rosemary (4 years ago)

Thank you for your contacting. If you are not satisfied with your order, you can contact us within 14 days upon receiving the items to initiate the return or exchange process. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html. You can also send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by floryday (4 years ago)

do I need to pay customs as well when the package arrives in Cape Town?

Helpful Report

Asked by Nelly (4 years ago)

Thank you for your contacting. According to our experience and our customers' feedback, not all the orders are charged for the customs fee. It depends on the shipping company and value of your products. In some cases, there may be VAT or other taxes, and the fees are levied by the destination country. And customs and tax policies vary widely from country to country. Please send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by floryday (4 years ago)

I ordered a dress but I didn’t get any email

Helpful Report

Asked by Fathima Riyasa Mohamed Farook (4 years ago)

Thank you for your contacting. It is a shame to know what happened. Currently the total delivery time includes processing time and shipping time. Processing time: The time it takes to prepare your items to ship from our warehouse. Normally, the items will be shipped within 7 days. If you buy the pre-order product, it needs 14-21 days. Shipping time: The time for your items to travel from our warehouse to your destination. You can choose Expedited Shipping (3-6 business days) or Standard Shipping (7-30 business days) to ship your order. The shipping method and shipping time may vary in different countries. For detailed information on standard and expedited delivery, please refer to our Shipping Information (http://www.floryday.com/shipping-info.html). You can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by Floryday (4 years ago)

Why don’t you have more than one picture for each item ? I need to see it from all angles and to know more details to be sure of it

Helpful Report

Asked by Raba (4 years ago)

Thank you for your contacting. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. You can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by Floryday (4 years ago)

I am cancelling my order number:020568113664.

Helpful Report

Asked by Lindiwe Dlame (4 years ago)

Thank you for contacting us. We have cancelled your order. We will initiate the refund process for you within 24 hours. The refund will be back into the Account Which You Used to Pay for the Order within 7-15 working days, depending on the bank processing time. Once your refund is processed by us, you will receive a confirmation email. Please remember to check your account in the due time. If you do not receive the refund on the estimated date, please contact us through email. We will try to help in any way we can. You can send us an email to our feedback@floryday.com with the title "" reviews+ your order number + your concerns"". Our Customer Service Team will reply to you within 24 hours. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by floryday (4 years ago)

I am searching for an item that I saw on your website. I am not able to find a search bar. Can you please help me as soon as possible?

Helpful Report

Asked by Rachelle Hall (4 years ago)

Thank you for contacting us. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Please send us emails to our feedback@floryday.com with the title "" reviews+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by floryday (4 years ago)

When will I receive my order number 029380702362

Helpful Report

Asked by Carol Moralee (4 years ago)

Thank you for contacting us. We have checked and your order has already been shipped on April 22. You can track on website http://tracking.yodel.co.uk/ with the tracking number JJD0002219703098413. The shipping time takes about 5~14 days. Please take your time and wait for the arrival of the package. You can also send us emails to our feedback@floryday.com with the title "" reviews+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday Please contact us if you need any further assistance.

Helpful Report

Answered by floryday (4 years ago)

Were is my order

Helpful Report

Asked by Debbie (5 years ago)

Thank you for contacting us. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Please send us emails to our feedback@floryday.com with the title "" reviews+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by Floryday (5 years ago)

Thank you for contacting us. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Please send us emails to our feedback@floryday.com with the title "" reviews+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by Floryday (5 years ago)

Please answer my e-mail payment has cleared weeks ago I have still not received my order

Helpful Report

Asked by Susan Manuel (5 years ago)

Thank you for contacting us. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Please send us emails to our feedback@floryday.com with the title "" reviews+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

1 Helpful Report

Answered by Floryday (5 years ago)

I wish to return an item and I need to know the address

Helpful Report

Asked by Mrs V Roberts (5 years ago)

Thank you for contacting us. If you are not satisfied with your order, you can contact us within 14 days upon receiving the items to initiate the return or exchange process. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html Please send us emails to our feedback@floryday.com with the title "" reviews+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by Floryday (5 years ago)

When will my order 020523700092 arrive?

Helpful Report

Asked by Sarah (5 years ago)

Thank you for your contacting. We check that you just placed the order on April 14. Normally, each article is prepared after the order has been placed, the preparation of your order will take 10 - 15 business days before sending out. And it will take another 7-16 business days to ship to you. We ask for your understanding very much.Your order is under preparing now. Please rest assured that you will receive a confirmation email when your order is shipped. You can also send us emails to our feedback@floryday.com with the title "" reviews+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by Floryday (5 years ago)

I want to return an item and tried to access the form on your website but it's not allowing me to log in, even though I have checked and re-checked my password. I then requested a change of password but no email has arrived for me to action this. There seems to be no other way of contacting you either. Please advise.

Helpful Report

Asked by Helen Papachristos (5 years ago)

Thank you for your contacting. Sorry to hear that you cannot log in the website. You can send us emails to our feedback@floryday.com with the title "" reviews+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by Floryday (5 years ago)

HI, dose any one have the returns address, please.

Helpful Report

Asked by Pauline Throssell (5 years ago)

Thank you for your contacting. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. You can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by Floryday (5 years ago)

What carrier does your delivery? I used your tracking system, it said it was shipped, I received a notice on my door of the carrier, I was not home at the time. The slip that was on my door said “first attempt” was delivered by an unknown carrier, left a phone number, I called but no answer, kept calling everyday and still no answer. And the carrier never came by again.

Helpful Report

Asked by Patricia Cantu (5 years ago)

Thank you for your contacting. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. You can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by Floryday (5 years ago)

how to cancel a order

Helpful Report

Asked by cathy (5 years ago)

Thank you for your contacting. So sorry to hear that you want to cancel your order. You can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by Floryday (5 years ago)

Where is FloryDay located?

Helpful Report

Asked by Pat Olsen (5 years ago)

Thank you for your contacting. Our company is registered in London. For the moment, we have warehouses located in the United States, United Kingdom, Norway Australia and China. Products will be sent from one of these warehouses according to the stock availability. You can send us emails to our feedback@floryday.com with the title "" reviews+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by Floryday (5 years ago)

Thank you for your contacting. Our company is registered in London. For the moment, we have warehouses located in the United States, United Kingdom, Norway Australia and China. Products will be sent from one of these warehouses according to the stock availability. You can send us emails to our feedback@floryday.com with the title "" reviews+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by Floryday (5 years ago)

I need to return an item but not able to find a returns address ,no invoice or address label in the package , please can you give me a returns address so I can return the jacket I ordered .

Helpful Report

Asked by Rose Wane (5 years ago)

Thank you for your contacting. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. You can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by Floryday (5 years ago)

Where is my order - 028343051714??????

Helpful Report

Asked by Lynda Smith (5 years ago)

Thank you for your email. We have checked and your order has been delivered through your letterbox on March 14. For the package, you can track on website http://tracking.yodel.co.uk/ and the tracking number of your order is JJD0002219701855293. We suggest that you can contact your local yodel at the number 0843 372 3157 / 0844 755 0117 for detailed information. Please contact us if you need any further assistance through feedback@floryday.com with the title Reviews+order number+your problem.

Helpful Report

Answered by Floryday (5 years ago)

Are prices in US$?

Helpful Report

Asked by Debbie (5 years ago)

Thank you for your contacting. Yes, you can see it on the website https://www.floryday.com/en/Fashion-r9877/new-arrival/. You can also change to anther currency on the top left of the page. You can also send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will reply to you within 24 hours. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by Floryday (5 years ago)

When will my order be sent, send as soon as poss

Helpful Report

Asked by Christine Craddock.cincornwall@yahoo.co.uk (5 years ago)

Hi. Did you select standard delivery? Says standard 7 to 13 day delivery when you checkout. Hope this helps.

Helpful Report

Answered by Katie Martin (5 years ago)

Thank you for your contacting. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. You can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by Floryday (5 years ago)

When will my order be shipped? I would ;like a live chat.

Helpful Report

Asked by Annie d.williams (5 years ago)

Thank you for your contacting. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. You can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by Floryday (5 years ago)

Were is FloryDay located?

Helpful Report

Asked by Thomas Hendricks Sr (5 years ago)

Why when you make such lovely dresses are your reviews so awful. rosewe/rotita all the same terrible reviews

Helpful Report

Answered by susan anson (5 years ago)

Thank you for your contacting. Our company is registered in London. For the moment, we have warehouses located in the United States, United Kingdom, Norway Australia and China. Products will be sent from one of these warehouses according to the stock availability. You can send us emails to our feedback@floryday.com with the title "" reviews+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by Floryday (5 years ago)

Return address is required

Helpful Report

Asked by Faye Foret (5 years ago)

Thank you for your contacting. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. You can send us emails to our feedback@floryday.com with the title "" reviews+ your order number"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

Helpful Report

Answered by Floryday (5 years ago)

FloryDay Reviews

Got a Question?