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Flower Station Reviews

3.2 Rating 55 Reviews

56 %

of reviewers recommend Flower Station

Company Reviews

3.2

Based on 55 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Visit Website

Phone:

442077247525

Email:

info@flowerstation.co.uk

Location:

Rossmore Court, London United Kingdom
London
nw1 6xu

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Flower Station 5 star review on 14th March 2024

Flower Station 5 star review on 25th January 2024

Flower Station 1 star review on 11th August 2021

Flower Station 1 star review on 15th May 2021

Flower Station 1 star review on 15th May 2021

Flower Station 1 star review on 15th May 2021

Flower Station 1 star review on 15th May 2021

2

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was pleasantly surprised at my overall experince with Flower Station. I had some initial queries regarding their bouquets and the delivery service. Each time I called, they were quick to answer and very friendly. Overall a smooth transaction.”

Posted 7 years ago

“Very professional service from Flower Station. I chose their Sweet Scents Of Summer bouquet and it arrived just as it should. Loved the email notifications and order tracking service. Smashing!”

Posted 7 years ago

“Great effort from Flower Station. Easy to place an order, fllow up from their customer service was good, and flower delivery as requested. Will use again.”

Posted 7 years ago

“Ordered luxury red roses bouquet from Flower Station for same day delivery in London. Flowers arrived, just as in picture and their delivery service was just as amazing. I was sent constant email notifications and was even able to track the order on a map. Perfect!”

Posted 7 years ago

“I needed flowers to be delivered in London on a Sunday and after some good searching I call up Flower Station. They were ble to accept my order and everything went beautifully from there onwards. Very happy with the level of communication. Thank you.”

Posted 7 years ago

“Lovely fresh flowers. I received an amazing bouquet, delivered in water and in a beautiful gift bag. Their delivery driver was very friendly and professional. I would recommend Flower Station”

Posted 7 years ago

“Good quality flowers, a large assortment of bouquets.”

Posted 1 year ago

“Very beautiful , delicate bouquet that gives joy and lifts your spirits. Thank you.”

Posted 1 year ago

“Good from start to finish...I would give Flower Station 5 stars , but then I rarely do. Otherwise, if you are looking for a straight forward delivery of pretty good bouquets than this is the place to order from.”

Posted 6 years ago

“I would give Flower Station 5 out of 5 but I rarely do that. Otherwise, I can not fault their customer service, their bouquet and the delivery service. Very please with Flower Station overall, and they deliver their flowers themselves which is always a bonus in my mind. Keep up the good work.”

Posted 6 years ago

“Very good experience overall, just as one would expect from a flower delivery service. I rarely give 5 out of 5 so this is as good as it gets form (a siging delivery driver maybe would have done the trick). In all fairness, my whole experience went very smoothly and flowers were just as ordered.”

Posted 6 years ago

“We received flowers yesterday (11 May 2024), it was clearly way past their sell-by date. Unfortunately our concierge accepted the delivery. What was supposed to be a special surprise on a special day, was completely ruined.”

Posted 1 week ago

“When you buy flowers for someone you ultimately put faith into the florist to create something beautiful, and to follow through on the delivery on time for your loved ones. Flower Station is perhaps the most pathetic, effete florist I’ve ever used, with lacklustre customer service and the laziest delivery system I’ve ever seen. They missed delivery, and made no reattempt to deliver. Despite being out to deliver at 11am, they attempted delivery at 9pm after my recipient had been waiting all day and could no longer wait at home. They have ultimately ruined a special moment for me, and I IMPLORE everyone who reads this review, DO NOT TRUST THIS FLORIST, you will regret it. The ignorance, lack of communication and delusional self belief/ self promotion this company has, is an illusion. In London you have plenty of other capable florist options that can fulfil your order in London. Floristry is such a simple business and THE FLOWER STATION CANNOT DELIVER. THEY WILL RUIN YOUR SPECIAL DAY.”

Posted 1 month ago

“Untrustworthy, feel robbed of £170 as flowers never arrived and refusing to refund. Did not manage to deliver on the nominated day, which was important and the whole thing. Even though after phone calls during the day they reassured they would deliver before 11pm. Recpient stayed home all day, never arrived. Refusing to refund, hard to reach, arguing about giving a store credit/redelivery 3 days after the nominated day. Untrustworthy and poor customer service. Momentum spoilt, no longer interested and them dragging the refund out makes me feel like the whole company is a scam. If you cant provide the service promised, you dont take the money!”

Posted 3 months ago

“Terrible should have listened to the other reviews. Placed order two weeks ago to be delivered today and they can't even get that right now but getting here till tomorrow so missed birthday and probably dead too. And the bloke on the phone was useless "ummmmm ummm sorry we done all we can not our fault it's DPDs fault" yet but I paid for delivery on a specific date you con men. Don't use them stay well away”

Posted 1 year ago

“Cannot deliver what they promise. Product did not arrive in time, no communication received and no one reachable through mail or phone. Never again.”

Posted 1 year ago

“Avoid!! I ordered a large bouquet of flowers from this company costing over £75 shortly after they charged me they Informed me that the flowers they had advertised to buy weren't available, as I wanted a specific bouquet I asked for a refund. That was 12 days ago and I'm still yet to receive my refund. After a few unhelpful sarcastic responses from the company via email they have now resorted to ignoring my emails completely. This company has basically stolen £75 from me.”

Posted 1 year ago

“DREADFUL- Valentine’s Day order was not even attempted to be delivered and then it was cancelled. USELESS COMPANY DO NOT BUY FROM”

Posted 2 years ago

“I went in and spoke with one of the sales rep who was pleasant. She informed me that some would get back to me. 3 days later I called because no one ever got back to me. I get a call from Tony (hope he isn’t the owner) and clearly I was told that the designers would work with me in picking the flowers to get the design I wanted with out getting hit over the head. He basically just gave me prices not even letting me know what flowers would be used! So I guess every flower is the same price I’m sure they do beautiful arrangements but way to pricey and Tony isn’t pleasant at all. I guess he treats you based on your race SMH! Would never give them my business!”

Posted 2 years ago

“Without a question of doubt the worst flowers I've ever had. My first time using this florist. My bunch from Asda lasted longer and looked better. These were delivered 5.8.21 and looked stunning. I followed the instructions to the letter. They looked stunning as in photo 1. I changed the water every day to ensure longevity. However, after 3 days they stared to look a bit sorry for themselves. I then cut more off the stems and put them in a fresh vase and hoped for the best. I'd ordered these in the hope that they'd open up and become a large colourful bouquet. How wrong was I. Not a single bud has opened. The flower petals have now started to go papery, the greenery wilted and clearly dying, and I'm at a loss to know what to do to revive them. A complete waste of money. I will not use flower station again, I wont recommend and I will write appropriate reviews on every platform I can find so that others dont waste their hard earned money”

Flower Station 1 star review on 11th August 2021

Posted 2 years ago

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Flower Station is rated 3.2 based on 55 reviews