Flower Station Reviews

Name: Flower Station
Address: Rossmore Court, London United Kingdom, London
Rating: 3.05

3.1 Rating 64 Reviews

53 %

of reviewers recommend Flower Station

Company Reviews

Questions

Metrics

3.1

Based on 64 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

442077247525

Email:

info@flowerstation.co.uk

Location:

Rossmore Court, London United Kingdom
London
nw1 6xu

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Flower Station 5 star review on 14th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Confirmed next day delivery but then emailed to say it was on hold as they can’t deliver on a Sunday. Or a Monday. Ordered Saturday, received Tuesday. Dodgy sales techniques and terrible communication.”

Helpful Report

Posted 2 months ago

“I have ordered from Flower Station 4-5 times in total, 2 of them were incomplete and had extremely late deliveries. I refuse to order from them ever again, as they seem to only value new customers, but not existing ones. The most recent experience was when I ordered flowers two days before Valentine's day to be delivered on Valentine's day. On the delivery day, I started tracking the delivery in the afternoon, as it hadn't arrived yet and I was getting worried. The delivery seemed to be stuck in Camden (London) for 2+ hours. When I was calling Flower Station to get an update they were not responding or calling back. The flowers arrived at 11 pm (!!!) wet all over, even though it was not raining outside; even the message on the card was not printed straight. It is really pointless to get Valentine day's flowers towards the very end of Valentine's day. When I was messaging them over email to complain, their response was that they value customers and that they were extremely busy that day; my counter-argument was that they should expect this and plan for the increased demand to manage it appropriately. After many emails, they only agreed to refund me for the delivery fee, thus not accepting full responsibility for their poor customer service and support throughout my experience. I do not recommend Flower Station, as it seems like they only value new customers, but not existing ones. Never again will I order from them.”

Helpful Report

Posted 2 months ago

“Im giving this company no stars (had to select 1 to post this) as they have been very unprofessional in my situation. I ordered flowers on Valentine's day at 0730am for them to be delivered the same day. The driver attempted to deliver my flowers at exactly 0715pm (almost 12hrs) Who does this? I've kindly asked for a refund in which they don't see this as a reason to and they haven't been able to provide me with any explanation to why this as happened. I WOULD NOT USE THIS COMPANY. PUT YOUR MONEY SOMEWHERE ELSE”

Helpful Report

Posted 3 months ago

“I trusted these guys with my Valentine’s Day, and they totally failed, empty promises. No communication, no refund, no delivery, no Valentine’s Day for me”

Helpful Report

Posted 3 months ago

“As a returning customer of Flower Station, I would rate them zero stars if I could! I spent nearly £150 on two deluxe flower arrangements, which were delivered in an unprofessional manner. The delivery driver tilted both arrangements, causing all the water to spill out, and then slammed my bouquet onto the ground—this was all recorded on my ring camera. The bags were soaked and ripped from the water damage. I called Flower Station 46 times before a woman finally answered. She seemed uninterested and informed me that one of the bouquets, which was supposed to contain 15 roses but only had 12, would be redelivered along with an extra gift bag for the second arrangement. She promised to call me back with updates but never did. When I called before 6 PM for an update, she falsely claimed that the flowers were out for delivery. I've sent numerous emails to Flower Station with photos and videos as evidence, but I haven't received a response. I wasted the entire day waiting for the flowers, which caused me significant anxiety and distress. I even missed a wedding party because I couldn't present the flowers while waiting for their arrival. This experience has been shocking and appalling. I am extremely disappointed!”

Helpful Report

Posted 4 months ago

“do NOT use this florist. The delivery times are a JOKE. Same day deliveries can arrive as late at 8.30 p.m. The address of the florist is MISLEADING as you will assume that deliveries in the City near Moorgate will be made swiftly during business hours. They WILL NOT. There are much more reputable florists who provide a faster more efficient service at the same price”

Helpful Report

Posted 5 months ago

“When you buy flowers for someone you ultimately put faith into the florist to create something beautiful, and to follow through on the delivery on time for your loved ones. Flower Station is perhaps the most pathetic, effete florist I’ve ever used, with lacklustre customer service and the laziest delivery system I’ve ever seen. They missed delivery, and made no reattempt to deliver. Despite being out to deliver at 11am, they attempted delivery at 9pm after my recipient had been waiting all day and could no longer wait at home. They have ultimately ruined a special moment for me, and I IMPLORE everyone who reads this review, DO NOT TRUST THIS FLORIST, you will regret it. The ignorance, lack of communication and delusional self belief/ self promotion this company has, is an illusion. In London you have plenty of other capable florist options that can fulfil your order in London. Floristry is such a simple business and THE FLOWER STATION CANNOT DELIVER. THEY WILL RUIN YOUR SPECIAL DAY.”

Helpful Report

Posted 1 year ago

“Untrustworthy, feel robbed of £170 as flowers never arrived and refusing to refund. Did not manage to deliver on the nominated day, which was important and the whole thing. Even though after phone calls during the day they reassured they would deliver before 11pm. Recpient stayed home all day, never arrived. Refusing to refund, hard to reach, arguing about giving a store credit/redelivery 3 days after the nominated day. Untrustworthy and poor customer service. Momentum spoilt, no longer interested and them dragging the refund out makes me feel like the whole company is a scam. If you cant provide the service promised, you dont take the money!”

Helpful Report

Posted 1 year ago

“Terrible should have listened to the other reviews. Placed order two weeks ago to be delivered today and they can't even get that right now but getting here till tomorrow so missed birthday and probably dead too. And the bloke on the phone was useless "ummmmm ummm sorry we done all we can not our fault it's DPDs fault" yet but I paid for delivery on a specific date you con men. Don't use them stay well away”

Helpful Report

Posted 2 years ago

“Cannot deliver what they promise. Product did not arrive in time, no communication received and no one reachable through mail or phone. Never again.”

Helpful Report

Posted 2 years ago

“Avoid!! I ordered a large bouquet of flowers from this company costing over £75 shortly after they charged me they Informed me that the flowers they had advertised to buy weren't available, as I wanted a specific bouquet I asked for a refund. That was 12 days ago and I'm still yet to receive my refund. After a few unhelpful sarcastic responses from the company via email they have now resorted to ignoring my emails completely. This company has basically stolen £75 from me.”

Helpful Report

Posted 2 years ago

“DREADFUL- Valentine’s Day order was not even attempted to be delivered and then it was cancelled. USELESS COMPANY DO NOT BUY FROM”

Helpful Report

Posted 3 years ago

“I went in and spoke with one of the sales rep who was pleasant. She informed me that some would get back to me. 3 days later I called because no one ever got back to me. I get a call from Tony (hope he isn’t the owner) and clearly I was told that the designers would work with me in picking the flowers to get the design I wanted with out getting hit over the head. He basically just gave me prices not even letting me know what flowers would be used! So I guess every flower is the same price I’m sure they do beautiful arrangements but way to pricey and Tony isn’t pleasant at all. I guess he treats you based on your race SMH! Would never give them my business!”

Helpful Report

Posted 3 years ago

“Without a question of doubt the worst flowers I've ever had. My first time using this florist. My bunch from Asda lasted longer and looked better. These were delivered 5.8.21 and looked stunning. I followed the instructions to the letter. They looked stunning as in photo 1. I changed the water every day to ensure longevity. However, after 3 days they stared to look a bit sorry for themselves. I then cut more off the stems and put them in a fresh vase and hoped for the best. I'd ordered these in the hope that they'd open up and become a large colourful bouquet. How wrong was I. Not a single bud has opened. The flower petals have now started to go papery, the greenery wilted and clearly dying, and I'm at a loss to know what to do to revive them. A complete waste of money. I will not use flower station again, I wont recommend and I will write appropriate reviews on every platform I can find so that others dont waste their hard earned money”

Helpful Report

Posted 3 years ago

“Flower Station delivered a £230 orchid and hydrangea arrangement that had to be replaced and the second one started to wither the second day. That was apparently my fault as I had not changed the water in a 50cm high glass container filled with hydrangea petals and topped with orchids that all should last a very long time. Not only should orchids not droop immediately but it is also an arrangement where it is impossible to change the water. Nor was I advised that I should do so. The first arrangement with a broken stem looked far healthier than the second. I was also sent a photo purporting to be my arrangement and it definitely was not. I have asked for a refund and cannot obtain it.”

Helpful Report

Posted 4 years ago

“I bought an arrangement for £230.00 which on arrival looked stunning but had a broken orchid stem. There were three orchids hanging down and hydrangea petals in a glass container 50cm high. I called and let the company know and they delivered another which began drooping the following day. I sent 12 emails over the next few days and eventually a woman told me that it was all my fault that the flowers had died, since I should have changed the water everyday. This was a total impossibility, due to the extremely heavy 50cm high glass vase that was decorated with live hydrangea petals all the way down as part of the arrangement. This was clearly not meant to be done. I asked for a refund and was offered a plant instead. The refund is still refused and I refused the plant.”

Helpful Report

Posted 4 years ago

“I paid £644 for a 7ft Christmas tree. When it came the tree was not 7ft but 6. It had cheap lights that don't work and a plastic stand. When the lights stopped working I did a bit more research and found out how ripped off I had been. The owner David Cohen and the team didn't listen to my complaints and instead just kept telling me how much they cared! The only thing they care about is taking your money. I REALLY would not use this company. GET your tree and flowers from elsewhere. I've attached a picture of the tree below.”

Flower Station 1 star review on 10th December 2020

Helpful Report

Posted 4 years ago

“I am absolutely appalled at the level of service offered by this company. I specifically ordered the birds of paradise bouquet, with next day delivery. This was intended to be a really special gift for a dear friend, they are her favourite flower which is why I chose that bouquet. I searched for a company that could provide those exact flowers and they accepted my order on Sunday. Four days later they decided they couldn’t meet the order. This was after I’d already had a dialogue with them and received an apology for the delayed processing of the order and an assurance it was now going to be dispatched.”

Helpful Report

Posted 4 years ago

“The flowers I received looked absolutely beautiful but less than 70 hours later they started dying they responded saying cut flowers only last 3-5 days and just throw away the dead ones and keep the ones that are alive. These cost about £90. I have had flowers from supermarkets for only £10. That lasted 10 days I am shocked about the customer service you receive obviously once they have your money they don’t care. I wouldn’t waste your money here.”

Flower Station 1 star review on 9th June 2020

Helpful Report

Posted 4 years ago

“4 days and this bouquet almost dead. Very bad quality and too small for large deluxe and very expansive !! Don’t use them.”

Helpful Report

Posted 5 years ago

Flower Station is rated 3.1 based on 64 reviews