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Flowers by Post UK Limited Reviews

4.7 Rating 14,255 Reviews
92 %
of reviewers recommend Flowers by Post UK Limited
Company Reviews Questions Metrics
4.7
Based on 14,255 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Flowers by Post UK Limited Reviews
Visit Website

Phone:

0208 973 2341

Email:

admin@flowersbypost.com

Location:

Flowers By Post Ltd Falcon House Central Way Feltham,
Flowers By Post Ltd Falcon House Central Way Feltham
Richmond
TW14 0UQ

Write Your review

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Mrs Maureen Threadgold
Verified Buyer
“Easy to order, arrived when they said they would”
Helpful Report
Posted 5 years ago
Dear Maureen, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Wendy Jowett
Verified Buyer
“Lovely fresh flowers. Recipient very pleased.”
Helpful Report
Posted 5 years ago
Dear Wendy, Please accept our sincere thanks for posting such a positive review following your recent purchase and we are happy the recipient was pleased with the flowers. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Lyn Higgins
Verified Buyer
“Didn't rate 5 stars as flowers arrived the date after they were required, ordered 3 days beforehand, thought thus would have been sufficient notice.”
Helpful Report
Posted 5 years ago
Dear Lyn, Please accept our sincere thanks for posting such a review following your recent purchase. As it states on our website: ROYAL MAIL FIRST CLASS POST is not guaranteed to arrive on your chosen day (within 3 working days) so do please factor this in when making your choice. To guarantee delivery on your chosen day please upgrade to our tracked courier option. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Joan Seaton
Verified Buyer
“Print delivery service. The flowers were lovely and fresh. Ordered chocolates to arrive with them but were not included which was disappointing but after a phone call they were forwarded on”
Helpful Report
Posted 5 years ago
Dear Joan, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the chocolates missing as part of your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Dear Joan, Please accept our sincere thanks for posting such a review following your recent purchase and we are extremely sorry the chocolates were missing as part of your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs. Linda Ryley
Verified Buyer
“Have used this business for years and flowers are always great quality and last well. Biggest frustration with this order was the website - after I logged in a large field “you have successfully logged in” came up but would not close, even clicking on the cross in the corner or word close. This effectively made it impossible to order as the website screen behind it when light grey and everything was frozen. Tried this several times same problem. Then I tried doing it on my iPad and that worked fine. Could you please check this out?”
Helpful Report
Posted 5 years ago
Dear Linda, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly regarding your order. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Leigh Weston
Verified Buyer
“I saw a picture of the freesias - seemed a little sparse for the amount of money but the receipent was pleased”
Helpful Report
Posted 5 years ago
Dear Leigh, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr Martin Davis
Verified Buyer
“Great service. Flowers delivered as expected. Recipient very pleased.”
Helpful Report
Posted 5 years ago
Dear Martin, Please accept our sincere thanks for posting such a positive review following your recent purchase and we are happy to hear the recipient was pleased. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Mollie Gibson
Verified Buyer
“My friend said the flowers were lovely but unfortunately they did not arrive on the day of her birthday as I asked but arrived the day after. This is the first time I have ever used this service and doubt I will use it again.”
Helpful Report
Posted 5 years ago
Dear Mollie, Please accept our sincere thanks for posting a review following your recent purchase. As it states on our website: ROYAL MAIL FIRST CLASS POST is not guaranteed to arrive on your chosen day (within 3 working days) so do please factor this in when making your choice. To guarantee delivery on your chosen day please upgrade to our tracked courier option. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Alison Sokolov
Verified Buyer
“A friend received the flowers on the date ordered, she was very pleased with them”
Helpful Report
Posted 5 years ago
Dear Alison, Please accept our sincere thanks for posting such a positive review following your recent purchase and we are happy to hear the recipient was very pleased with the flowers. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Rhona Kynaston
Verified Buyer
“Flowers arrive on the day I asked”
Helpful Report
Posted 5 years ago
Dear Rhona, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr Patrick Rowe
Verified Buyer
“Flowers are fine but, there is always a but, they did not arrive on the day I paid extra for, they eventually arrive the next day by a grumpy courier. Suggest you ask for the recipients contact number when placing the order to enable the courier to phone and confirm delivery time.”
Helpful Report
Posted 5 years ago
Dear Patrick, Please accept our sincere thanks for posting a review following your recent purchase and please accept our apologies for the delivery service. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. The system automatically sends and email to the sender providing a tracking number. The sender can then follow the parcel and add/amend any delivery requirements, It also will provide the delivery drivers name and 1hr delivery window. There was a delay recorded on the courier website but no explanation or reason was provided for the delay and to date the courier company have not responded to our request for information. As a consequence, and as a gesture of goodwill the courier cost was refunded to you b us. Please do accept our apologies for the inconvenience caused. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Linda Kibbey
Verified Buyer
“Sent as a gift so unable to comment”
Helpful Report
Posted 5 years ago
Dear Linda, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Christine Parkyn
Verified Buyer
“I sent these flowers and received a photo of them! They looked lovely.”
Helpful Report
Posted 5 years ago
Dear Christine, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr Geoff Webb
Verified Buyer
“Flowers went down very well but the delivery was a bit poor. Courier left a card on which they did not mark whether they had been left at the neighbours or in safe place. I had to call my girlfriend and tell her I had sent her something as a 'surpripse'. They were not in the parcels box by the front door and they were not with the neighbours. On a whim she checked the recycling bin. Some of the romance kinda drained out of it by then!”
Helpful Report
Posted 5 years ago
Dear Geoff, Please accept our sincere thanks for posting a review following your recent purchase and please accept our apologies for the delivery service. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will contact you shortly. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr Linda Carter-smith
Verified Buyer
“Lovely flowers. Easy to order, Always Lovely people who take my Order details.”
Helpful Report
Posted 5 years ago
Dear Linda, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Elaine Lampard
Verified Buyer
“I sent some carnations for a birthday present - the flowers and colours were beautiful but the flowers were in full bloom so will not last as long as I would wish - I was hoping the flowers would be in bud and ready to open in a day or so- they did arrive on time.”
Helpful Report
Posted 5 years ago
Dear Elaine, Please accept our sincere thanks for postinga review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Pat Bushell
Verified Buyer
“Slightly disappointing roses wilting after 2 days in water after delivery.”
Helpful Report
Posted 5 years ago
Dear Pat, Please accept our sincere thanks for posting a review following your recent purchase and please accept our apologies for the disappointment in the flowers. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with your shortly. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Anne Cockburn
Verified Buyer
“Mr & Mrs M J Maidlow were very pleased with their 50th Wedding flowers. Thank you to you all.”
Helpful Report
Posted 5 years ago
Dear Anne, Please accept our sincere thanks for posting such a positive review following your recent purchase and we are happy to hear the recipients were pleased with their flowers for their 50th wedding. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Marilyn Jones
Verified Buyer
“Flowers by post are a very efficient service and deliver such beautiful flowers. I have used them many times. Thank you.”
Helpful Report
Posted 5 years ago
Dear Marilyn, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Maureen Bailey
Verified Buyer
“flowers lovely, although when purchasing it day say pot may be a different colour, bu was not really expecting a black pot to replace a cream one, a more delicate colour would have been appropriate probably. Delivery service amazing”
Helpful Report
Posted 5 years ago
Dear Maureen, Please accept our sincere thanks for posting a review following your recent purchase. The Pot colour is determined by demand an the availability of the pot colours we stock. At the time of dispatch of your order we were awaiting new pot stock and the only colour available was black. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Flowers by Post UK Limited is rated 4.7 based on 14,255 reviews
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