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Flowers by Post UK Limited Reviews

4.7 Rating 14,255 Reviews
92 %
of reviewers recommend Flowers by Post UK Limited
Company Reviews Questions Metrics
4.7
Based on 14,255 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Flowers by Post UK Limited Reviews
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Phone:

0208 973 2341

Email:

admin@flowersbypost.com

Location:

Flowers By Post Ltd Falcon House Central Way Feltham,
Flowers By Post Ltd Falcon House Central Way Feltham
Richmond
TW14 0UQ

Write Your review

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Mrs Eileen Warburton
Verified Buyer
“Daughter very pleased with flowers sent to mark silver wedding anniversary - one comment to make - lilies are posionous to pets (cats in particular) - as there was just one in the bunch it was easy to just remove it - perhaps you need to think of selling an all white bunch without including any lilies - I could not find an all white display which did not have lilies in. Delivery and standard of gift was excellent - arrived well in time. overall continued to be pleased with flowers by post E M Warburton”
Helpful Report
Posted 5 years ago
Dear Eileen, Please accept our sincere thanks for posting such a positive review following your recent purchase and thank you for feedback. We have a lovely bouquet of white carnations and freesias. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Janet Johnston
Verified Buyer
“I was pleased to be able to see the flowers I sent to my friend. They looked Ok though some of the petals seemed slightly crushed. This could have been due to the position the vase had been placed as it was in the fire grate so I cannot say the flowers did not arrive in in perfect condition. Later the flower vase was place on a table which showed the flowers off very well.”
Helpful Report
Posted 5 years ago
Dear Janet, Please accept our sincere thanks for posting such a positive review following your recent purchase and please accept our apologies for the petals which seemed slightly crushed. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr Rodney Hills
Verified Buyer
“Flowers superb but expected roses to last longer than 2 days.”
Helpful Report
Posted 5 years ago
Dear Rodney, Please accept our sincere thanks for posting a review following your recent purchase and please accept our apologies for the roses not lasting longer than two days. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in contact with you shortly. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Joan Wheelwright
Verified Buyer
“The flowers were bought for someone else .But the report |I got from them is one was broken but the rest are lovely.”
Helpful Report
Posted 5 years ago
Dear Joan, Please accept our sincere thanks for posting such a positive review following your recent purchase and please accept our apologies for the one broken stem. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in contact with you shortly to discuss your order. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Valerie Eggett
Verified Buyer
“I haven't seen the flowers that were delivered, but the recipient told me they were beautiful, and the mixed colours of the carnations were lovely, despite covid they were delivered on the date requested. I have given 4stars as I haven't actually seen the flowers, I would recommend them. Thank you for making a diamond wedding anniversary couple very happy.”
Helpful Report
Posted 5 years ago
Dear Valerie, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Prof Hywel Williams
Verified Buyer
“Something went wrong with the online order but the team were able to sort it out for me and look into the problem. Good communication”
Helpful Report
Posted 5 years ago
Dear Hywel, Please accept our sincere thanks for posting such a positive review following your recent purchase and please be assured we are always here to help. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Pamela Gage
Verified Buyer
“Shame you don’t do the point system any longer — a surprise ‘thankyou’ bouquet was always such a great welcome and an encouragement to send more flowers to friends!”
Helpful Report
Posted 5 years ago
Mr Anthony Smith
Verified Buyer
“Unfortunately the flowers arrived a day late.”
Helpful Report
Posted 5 years ago
Dear Anthony, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the late delivery by one day. It has come to our knowledge that the DPD courier service to the Highlands can take up to two days to deliver. Thank you for being so understanding about the late delivery. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Mary Mason
Verified Buyer
“The flowers arrived on the day asked, and the recipient said that they were wonderful It made a 96 year old lady very happy.”
Helpful Report
Posted 5 years ago
Dear Mary, Please accept our sincere thanks for posting such a positive review following your recent purchase. and we are happy to hear the recipient enjoyed the flowers. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Sally Beer
Verified Buyer
“Felt compared eg marks and Spencer’s selection, quite restricted and at the moment not competitive price,wise.”
Helpful Report
Posted 5 years ago
Dear Sally, Please accept our sincere thanks for your feedback following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr Andrew Knight
Verified Buyer
“Easy to order and representative photos good. By all reports the flowers arrived on time and looking very good. I did have to pay more for Saturday delivery which seemed a bit of a hike on weekday price hence the 4 stars.”
Helpful Report
Posted 5 years ago
Dear Andrew, Please accept our sincere thanks for posting a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr Ian Black
Verified Buyer
“Arrived on time . Well packaged and protected . A large posey of garden flowers ,very natural and appreciated by the recipient .”
Helpful Report
Posted 5 years ago
Dear Ian, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Janet Depledge
Verified Buyer
“Bought letterbox flowers deliberately as the recipient is at work. They were not delivered on the chosen day and could not be picked up from the Royal Mail delivery office till 2 days later. Not your fault of course but very disappointing. Just wondered if you have an agreement with Royal Mail that letterbox flowers should be delivered as requested. Flowers were ok-ish but surprise was ruined”
Helpful Report
Posted 5 years ago
Dear Janet, Please accept our sincere thanks for posting a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. You Ordered Freesias which are unfortunately not part of our dedicated LETTERBOX range (this box is designed to fit through the letterbox) and has its own section on our website. Freesias come in a larger box which does not fit through the letterbox. If you would like some help next time you order please call us on FREEPHONE 0800 735 1065 and we would be delighted to help you with your selection (which determines the box size and type) and preferred delivery requirements including and delivery instructions. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Elizabeth Rispin
Verified Buyer
“I didn’t get an email confirming my order and neither could I find a facility to track my order which made me slightly anxious. Having said that, the flowers arrived on the day they were supposed to and the recipient said they were lovely and fresh and she was very pleased with them.”
Helpful Report
Posted 5 years ago
Dear Elizabeth, Please accept our sincere thanks for posting a review following your recent purchase. Please be advised sometimes our email order confirmations get directed to junk/spam boxes. We currently do not have a tracking service for our Royal Mail delieveries. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Janet Ennor
Verified Buyer
“The recipients of my flower gift were very pleased with them I used to send flowers from you a few years ago but havent needed your service for ages but when I needed to send some it was you I went straight for.I had a customer identity code then :TR1BLNN . Do you still use them ?”
Helpful Report
Posted 5 years ago
Dear Janet, Please accept our sincere thanks for posting such a review following your recent purchase. Please be advised unfortunately we do not use any code described above. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr Bob Stone
Verified Buyer
“No real problems with flowers. Delivery was a day late, no reason given! Worth giving Flowers by Post a try.. make your own decision!”
Helpful Report
Posted 5 years ago
Dear Bob, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the late delivery of your order, there was an incorrect redirection which resulted in the delay of your delivery. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Wendy Gardiner
Verified Buyer
“The flowers are always beautiful however DPD are shocking. They had my flowers in the wrong depo and the delivery date was missed! Not impressed at all as it was for a 30th anniversary. They were t bothered though. I doubt I will order again if dpd are delaying deliveries”
Helpful Report
Posted 5 years ago
Dear Wendy, Please accept our sincere thanks for posting a review today following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our Customer Care team members will be in touch with you shortly to discuss the order.
Posted 5 years ago
Mrs Eileen Ashworth
Verified Buyer
“flowers arrived on time and were pleasing to recipient”
Helpful Report
Posted 5 years ago
Dear Eileen, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Carolyn Sherrell
Verified Buyer
“I had problems ordering on line as it would not accept my Visa or Mastercard telling me that the name on my card was incorrect. I have ordered flowers before with no problems. The gentleman I spoke to on the phone was very apologetic and as far as I know the flowers have arrived safely.”
Helpful Report
Posted 5 years ago
Dear Carolyn, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Kate Fowler
Verified Buyer
“Thank you. Flowers arrived on the day requested and looked fresh and colourful.”
Helpful Report
Posted 5 years ago
Dear Kate, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Flowers by Post UK Limited is rated 4.7 based on 14,255 reviews
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