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Flowers by Post UK Limited Reviews

4.7 Rating 14,255 Reviews
92 %
of reviewers recommend Flowers by Post UK Limited
Company Reviews Questions Metrics
4.7
Based on 14,255 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Flowers by Post UK Limited Reviews
Visit Website

Phone:

0208 973 2341

Email:

admin@flowersbypost.com

Location:

Flowers By Post Ltd Falcon House Central Way Feltham,
Flowers By Post Ltd Falcon House Central Way Feltham
Richmond
TW14 0UQ

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Mrs YVONNE BJERKAN
Verified Buyer
“FLOWERS PURCHASED FOR A FRIENDS BIRTHDAY,HAVE NOT PURCHASED FROM YOU PREVIOUS SO WAS UNAWARE OF STANDARDS,BUT FRIEND WAS VERY PLEASED SO I WOULD NOT HESITATE TO PURCHASE AGAIN.”
Helpful Report
Posted 5 years ago
Dear Yvonne, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Mary Smith
Verified Buyer
“The recipient was very pleased with the quality of the flowers. They arrived a day later than I had requested but fortunately she wasn’t aware that I was sending a bouquet to her and I had opted for the free 1st class post option so realise that this was out of your control. Would definitely use you again”
Helpful Report
Posted 5 years ago
Dear Mary, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr Graham Sommerville
Verified Buyer
“The flowers arrived with my friends the day after posting by first class post and my friends commented on the lovely condition of the flowers when they arrived. I have used your service for sometime and have never been disappointed also I prefer carnations to mixed bunches because of their long lasting qualities”
Helpful Report
Posted 5 years ago
Dear Graham, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr Colin Brett
Verified Buyer
“Not quite as good as I might have hoped, a couple of roses looking a bit tired. One had its head missing.”
Helpful Report
Posted 5 years ago
Dear Colin, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch you shortly. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Sandra Pinole
Verified Buyer
“Lovely bouquet delivered on the day of choice as a birthday gift. Mum says the freesias are really fresh. The Moet and luxury chocolates were appreciated just as much.”
Helpful Report
Posted 5 years ago
Dear Sandra, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Patricia Morris
Verified Buyer
“The flowers were received on time, well wrapped and in excellent condition. I was sent a picture by the grateful recipient.”
Helpful Report
Posted 5 years ago
Dear Patricia, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Susan Boreham
Verified Buyer
“Easy to use website. Excellent service. Beautiful flowers, delivered perfectly.”
Helpful Report
Posted 5 years ago
Dear Susan, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr David Williams
Verified Buyer
“The Recipients of the flowers are pleased that they are still fresh after a week, and I ws pleased that they were delivered on the day of choice, especially as I had to pay extra.”
Helpful Report
Posted 5 years ago
Dear David, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Sue Clements-jewery
Verified Buyer
“Excellent service, flowers arrived on the right day.”
Helpful Report
Posted 5 years ago
Dear Sue, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr Ian Harrison
Verified Buyer
“Really good. Arrived when required. Lovely flowers and container - happy Mum! Thanks again!”
Helpful Report
Posted 5 years ago
Dear Ian, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr Paul Haverly
Verified Buyer
“Ordered lunchtime - Arrived the next morning. Fresh - and lasting well. Great!”
Helpful Report
Posted 5 years ago
Dear Paul, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Kay Hoult
Verified Buyer
“Excellent service would use again”
Helpful Report
Posted 5 years ago
Dear Kay, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs June Crabb
Verified Buyer
“As always your flowers are a delight to send to friends and family. The colours are beautiful, and always arrive in wonderful condition.”
Helpful Report
Posted 5 years ago
Dear June, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Miss Fiona Haines
Verified Buyer
“The person I spoke to was so helpful in getting the timing tight, so that the flowers would be in bloom on The Day. They arrived in perfect condition, & the recipient was absolutely thrilled. Thank you so much. Fiona Haines”
Helpful Report
Posted 5 years ago
Dear Fiona, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Helen Dance
Verified Buyer
“just what I prdered. Flowers were fresh, colourful and on time.”
Helpful Report
Posted 5 years ago
Dear Helen, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Joanna Gee
Verified Buyer
“The flowers I had ordered I missed Mother’s Day completely . I emailed twice and then I managed to get through after the second email told me they were on there way just delayed . After a week after the order was out in I rang and Russel saved the day . He was extremely polite and apologetic and sorted it out to go the very next slot . They came and I was actually very surprised that they were thin on the ground they needed some follage to pump it up and considering my 84 year old mother was waiting and I have never had a company ever fail to deliver when I put an order in . However , This marvellous gentleman saved your neck as otherwise I would give you 1 star as if they DONT turn up because some one Cancelled my order by mistake then you can’t really say much other than they would not be worth it . But as I said it’s most probably a completely one off so thanks to Russel , I actually felt so much better as I was so upset as I never have missed flowers tomy mum since I was able to buy them myself . That is 72 years . But they were beautiful Carnations and my mum loved them and the butterflies (purple ). But the chocolates are too rich for some elderly better to have mixed milk chocs . Or a mini dairy milk box which all older mums seem to know and love even if for the nostalgia. Russel you were the opitamy of a first class sales person to deal with my problem . You solved things with humility and speed which ended with a lovely result . Thankyou .”
Helpful Report
Posted 5 years ago
Dear Joanna, Please accept our sincere thanks for posting a review following your recent purchase. Please also accept our apologies for the disappointment caused. We are pleased to hear you were happy with our service. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Mary Grattan
Verified Buyer
“I recieved flowers on mothers day via Flowers by Post. The flowers were beautiful Tulips that stood proud and strong for 8 days. I loved them and they opened and changed their look of beauty every single day, bringing me great joy. I have since ordered flowers for a family member who was just impressed. The flowers arrived on time, well packed and in great condition. I highly rcommend this five star flower delivery service.”
Helpful Report
Posted 5 years ago
Dear Mary, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr Stuart Kramp
Verified Buyer
“My sister said the flowers she received were lovely, shame they arrived 4/5 days earlier than requested.”
Helpful Report
Posted 5 years ago
Dear Stuart, Please accept our sincere thanks for posting a review following your recent purchase. Please do accept out apologies for the flowers arriving earlier than expected. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Ms Jenna Agate
Verified Buyer
“Slightly disappointing this time: the flowers were delivered by courier and were just left on my mother's doorstep. My mother is 94 and didn't find the flowers until 7pm when it was really too late for her to manage them. The old system of Royal Mail delivery always got them to her in the morning, or at least early afternoon. I followed the delivery schedule online, but at 6pm it said there were still 34 deliveries to make before my mother's one! The flowers were beautiful though, as always.”
Helpful Report
Posted 5 years ago
Dear Jenna, Please accept our sincere thanks for posting a review following your recent purchase. Please do accept our apologies for any disappointment caused by the courier service. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Kathleen McFarlane
Verified Buyer
“Flowers sent to my sister. They were delivered on the requested date, and arrived in bud, so she got the full benefit.”
Helpful Report
Posted 5 years ago
Dear Kathleen, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Flowers by Post UK Limited is rated 4.7 based on 14,255 reviews
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