Flue Direct Reviews

Name: Flue Direct
Rating: 3.79

3.8 Rating 14 Reviews

71 %

of reviewers recommend Flue Direct

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3.8

Based on 14 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited a bit more than the norm for delivery, but hey what with rail & post strikes can’t be helped. Well worth the wait, good quality service and good price, and the flues were much better than I expected very well made.be coming back. Thanks again John. Ps very helpful staff.”

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Posted 2 years ago

“A quick efficient delivery . Excellent service. Thanks”

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Posted 2 years ago

“Fantastic service, designed and helped me understand all the flue parts that I needed. Brilliant price, really happy with the products and pretty quick on delivery. Will recommend!”

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Posted 2 years ago

“Placed my order on 23rd October, had to pay £75 delivery for 3 - 5 working days as I have an AB postcode. After 7 days checked the tracking system which did not work so called and was advised they do not have a tracking system. Eventually after 23 days and numerous phone calls with excuses my delivery arrive. The product was good but customer service was atrocious.”

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Posted 2 years ago

“Placed my order on 21-10-2022 was told it would take 5-7 working days, now the 8-11-2022 still nothing delivered, have just phoned again today 8-11-2022 and they still don't know where my order is, all I get is someone will phone you tomorrow morning, tomorrow morning comes, and yes you've guessed it no phone call. They have not given any communication with me whatsoever unless I phone, please do not use this company absolutely rubbish , ill keep you all posted.”

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Posted 2 years ago

“Great custom design service. Products arrived 2 days after purchase. Some twin wall was damaged in transit and company sent replacement straight away. Impressive, would recommend highly.”

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Posted 2 years ago

“Very poor customer service. Made 3 separate orders, not one of them was correct. Items missing in 1st order. Black Flue pipes sent instead of Stainless in 2nd order. Wrong flashing sent in 3rd order. Waited for a week for wrong items to be collected, then 2 weeks for them to refund items. Nobody rings you back. Would never use this Company again. Hopeless. Find another Flue Supplier would be my advice.”

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Posted 5 years ago

“Ordered flue for 2 jobs On Friday and was told could be Monday but would be Tuesday which was fine as I had expressed I needed the items by Tuesday .Then on Wednesday when nothing had arrived I phoned and email until finally got hold of somebody to be told only half my order was coming and the rest might come the next day .They never bother to contact me to let me know so I then could have made other arrangements, instead just waffled on about it be someone else’s fault. Rubbish service will never use again”

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Posted 5 years ago

“Quick and reliable”

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Posted 6 years ago

“easy to navigate website, great delivery”

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Posted 6 years ago

“Really helpful and efficient. Very happy with the products and great price too.”

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Posted 6 years ago

“Not knowing much about flues, i found the staff great. They couldn't do enough to help. Delivery was very quick too. Next time i need any flues, Flue Direct will get my call.”

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Posted 6 years ago

“Used before will use again really helpful and good quality, couldn’t beat them anywhere else.”

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Posted 6 years ago

“Matthew was extremely knowledgeable and helpful.”

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Posted 6 years ago

Flue Direct is rated 3.8 based on 14 reviews