Flue Direct Reviews

Name: Flue Direct
Rating: 3.79

3.8 Rating 14 Reviews

71 %

of reviewers recommend Flue Direct

Company Reviews

Questions

Metrics

3.8

Based on 14 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone

Visit Website

Write Your review

Tell us how Flue Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed my order on 23rd October, had to pay £75 delivery for 3 - 5 working days as I have an AB postcode. After 7 days checked the tracking system which did not work so called and was advised they do not have a tracking system. Eventually after 23 days and numerous phone calls with excuses my delivery arrive. The product was good but customer service was atrocious.”

Helpful Report

Posted 1 year ago

“Placed my order on 21-10-2022 was told it would take 5-7 working days, now the 8-11-2022 still nothing delivered, have just phoned again today 8-11-2022 and they still don't know where my order is, all I get is someone will phone you tomorrow morning, tomorrow morning comes, and yes you've guessed it no phone call. They have not given any communication with me whatsoever unless I phone, please do not use this company absolutely rubbish , ill keep you all posted.”

Helpful Report

Posted 1 year ago

“Very poor customer service. Made 3 separate orders, not one of them was correct. Items missing in 1st order. Black Flue pipes sent instead of Stainless in 2nd order. Wrong flashing sent in 3rd order. Waited for a week for wrong items to be collected, then 2 weeks for them to refund items. Nobody rings you back. Would never use this Company again. Hopeless. Find another Flue Supplier would be my advice.”

Helpful Report

Posted 4 years ago

“Ordered flue for 2 jobs On Friday and was told could be Monday but would be Tuesday which was fine as I had expressed I needed the items by Tuesday .Then on Wednesday when nothing had arrived I phoned and email until finally got hold of somebody to be told only half my order was coming and the rest might come the next day .They never bother to contact me to let me know so I then could have made other arrangements, instead just waffled on about it be someone else’s fault. Rubbish service will never use again”

Helpful Report

Posted 4 years ago

Flue Direct is rated 3.8 based on 14 reviews