Fone Hub Reviews

Name: Fone Hub
Address: 47 Raven Row, London
Rating: 3.66

3.7 Rating 166 Reviews

66 %

of reviewers recommend Fone Hub

3.7

Based on 166 reviews

Customer Service
Communication Channels	Telephone

About Fone Hub:

FoneHub is an environmentally friendly and socially responsible company collecting used phones in order to re-use or recycle them. We pay the best prices in the market and with 48 hours fast payment. We buy brand new mobile phones and iPods too.
Fonehub is one of the most trusted online mobile recycling websites. Fonehub proposes you a unique offer compared to all other websites recycling mobile phones.
If your phone is worth more than

Visit Website

Phone:

0207 377 66 44

Email:

sales@fonehub.co.uk

Location:

47 Raven Row
London
E1 2EG

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Fone Hub 5 star review on 11th August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID FONEHUB Waited months from when they received my phone, to finally getting a revised offer (considerably lower than what they originally said) and I am still waiting for my payment. It is a joke how long you have to wait with this company, I have been on to them multiple times and each time a different excuse. Don't waste your time with them...”

Helpful Report

Posted 9 years ago

“I was offered £210 for my iPhone 6 by Phone Hub. The phone was in perfect condition and didn't have a single scratch anywhere on it. I sent the phone to Phone Hub in its original box with the charger, instructions and unused headphones. The phone was valued at £180 after being tested by Phone Hub. They have not given me a reason as the why the valuation was £30 lower than the original valuation, despite asking on 5 separate occasions. My question is being ignored because there isn't a reason as to why the valuation has decreased, because the phone was in perfect condition. If they have decreased the valuation of my phone they will decrease the valuation of any / every phone because there was absolutely no reason to decrease the valuation of mine. I accepted the offer because by the time postage is paid (from Phonehub, to new phone recycler) there is little value in going elsewhere. However, if I was offered £180 at the beginning I would have not have used Phonehub. The reviews of this company are horrific and I can see why. Unfortunately I didn't read the reviews until I ran into problems. Don't be sucked in by high valuations. Accept a slightly lower valuation from a reputable company because Phonehub will not pay you what they quote. Avoid”

Helpful Report

Posted 9 years ago

“devious down valuations and no payment , four weeks now and having to take legal action complete liars on three phone conversations regarding payment”

Helpful Report

Posted 9 years ago

“Slow to respond, "invented" damage that does not exist and made low offer for a phone in perfect condition. There are better firms out there so best go there and avoid these guys.”

Helpful Report

Posted 9 years ago

“It was the usual trick as others have said, the price seemed good they get the phone then try to knock you down on price they claimed my passport had scuff marks on the case which was impossible as it had been kept in a plastic case from day one I am lucKy I managed to get the phone back”

Helpful Report

Posted 9 years ago

“Awful communication- no/ limited response to emails and do not answer telephone, lie to tell you you will receive payment to get you off their backs and then don't pay, high price offers online which they have no intention of paying!”

Helpful Report

Posted 9 years ago

“Unfortunately I, like most of the people that have used this band of robbers, was sucked in by the amount they were prepared to pay for your phone, compared to the other more reputable and honest companies available. Basically I sent my phone off 5 weeks ago, in the envelope they provided, and guess what....it has not turned up at their premises. I have sold many phones in the past, with other companies and never had my phone gone missing. I have phoned the company, and after numerous attempts to contact them, the phone was answered by someone.... I say someone, as all they said when they picked up my call was 'Yeah, who is it? '. Straight away I knew I would never see my phone again, or at least get some money for it. I just wished I had read the reviews before using them. Avoid at all costs! Edit”

Helpful Report

Posted 9 years ago

“This company took my phone and then reduced the cost. The phone and box came back damaged. I would NEVER trust this company or use them. STEER CLEAR! They get you to send your phone with fake prices then offer considerably less and if you disagree with have to pay high postage for it to be returned. Then is badly posted so the box was damaged and I had a chip on my phone case that was not there when I sent it to them. Take a picture of your phone at all angles BEFORE you send it. Better still - sell privately and earn a real value!”

Helpful Report

Posted 9 years ago

“The worst company ever! They say they will pay a certain amount for your phone and then downgrade it is the hope you will accept it. You have to pay the high postage to get your phone back. AVOID THIS COMPANY AT ALL COSTS! They are cheats a liars and I would NEVER use them or recommend them to anyone! STEER CLEAR OF THIS SCAM!!!”

Helpful Report

Posted 9 years ago

Helpful Report

Posted 9 years ago

“Offered £90 for my phone. It was in perfect condition. They reduced offer to £55 without explaining why and refuse to. So £7 to send to them and then £5 to get the phone back. They have you over a barrel, accept the reduced offer or pay £5 to get the phone back, The phone they obtained by deception. A nice little scam. Can't be legal and certainly not ethical, but of course they hide behind the small print.”

Helpful Report

Posted 10 years ago

“Horrible company who never pays the price they say originally... do not use this company ever.....”

Helpful Report

Posted 10 years ago

“Lousy experience. £95 offered. Long delay when phone sent. Then an actual offer reduced to £60 claiming excessive scratches on a phone that had never left is car. Requests to provide photographs of alleged damage are ignored. Emails are returned as undeliverable and phone number goes to a message saying you cannot leave a message . Eventually got through using contact form on website. Offer raised to £70. Will not use again.”

Helpful Report

Posted 10 years ago

“Fonehub Ltd advertises higher prices just to get your business and then makes up random defects so that they won't pay the agreed amount. From my own personal experience I would not recommend them. However, if you do decide to use them, make sure that you take plenty of evidence before sending (i.e. photo, video, etc). Thankfully I did do this and even when I submitted evidence they came up with another excuse. In the end I had to resort to threatening legal action and only then did they pay up. I can recommend the advise by Which? if you have a similar experience. It's about time that these dishonest companies were legislated properly.”

Helpful Report

Posted 10 years ago

“Pays good price. But took 3 weeks and repeated efforts to get the money...the hassle is not worth the extra few quid.”

Helpful Report

Posted 10 years ago

“You send phone and they do not send money. They are running a scam”

Helpful Report

Posted 10 years ago

“They've had my phone over a week, I rang and was told full amount was being transferred by bacs that day. There has been no payment, no reply to emails and their phone goes unanswered.”

Helpful Report

Posted 10 years ago

“I sent two phones to Fonehub and received an email notification from them that the iPhone 6 Plus I sent them was locked to the EE network when it was an unlocked phone and also the phone was damaged - they offered a new valuation to which I responded advising this was false and that I would be placing a stop on the IMEI until it was returned to me. I then three days later receive an email advising they couldn't return it to me as it was blocked! Shambles!!!!! In respect of the other phone which was a iPhone 5s they advised it would not accept any SIM cards as the new value was £0. Again utter rubbish as the phone has been in use the previous day and worked perfectly well. I have been trying to call the telephone line on their website since Friday - it was answered once and they hung up immediately! Do not use them is my tip!!!! This is still not resolved with them as they never answer the phone and slow to respond to emails - fantastic way to lose your phones!!!!”

Helpful Report

Posted 10 years ago

“Do not use this company. I have had to complain to the local Trading Standards office as they have ignored all my emails requesting they send my phone back. They reduced the price of the phone by saying the screen was cracked which it wasn't. I sent them a photo of the phone I took prior to it being sent showing it in perfect order and they have ignored me ever since and still have my phone. CANNOT BE TRUSTED - CON MEN”

Helpful Report

Posted 10 years ago

“These people are fake and it is high time they get reported which I am definitely going to do. Sent them 2 phones worth £515 dtill noy got payment and they do not reply to emails nor answer phone calls”

Helpful Report

Posted 10 years ago

Fone Hub is rated 3.7 based on 166 reviews