Footasylum Reviews

1.8 Rating 382 Reviews

21 %

of reviewers recommend Footasylum

1.8

Based on 382 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

How is Footasylum returns process?

Customer Service

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About Footasylum:

At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more

Phone:

0844 209 0804

Location:

Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood
Lancashire
OL10 2TA

How is Footasylum returns process?

1 Helpful Report

(4 years ago)

Greater than 82% of reviewers feedback is Footasylum returns process could be better.

1 Helpful Report

(4 years ago)

0.00%

Industry Average

“ I got the wrong size shoes and to return them I have to pay 160 dollars because I bought these from the USA, I paid 120 dollars for the shoes and Footasylum made a mistake sending them, why should I pay to return them. Don’t buy from Footasylum if you’re outside the UK; they will make you pay for returns even if it’s their fault. ”

- JUAN T

“ I’ve tracked my return as having been received by Foot Asylum two days ago just spoke to a very laid back guy who is very chilled saying yeah “we may of got it back but the returns team do not work weekends so you’ll have to wait to till they get back in Monday & just keep checking for a refund every day” I returned them a week ago I think having had them two days it’s time for a refund?? Would you be so chilled if I didn’t pay you? Maybe if you sent an Adult size 4 instead of a baby size 4 (not described) on the advertisement then I would of kept them. ”

- Anonymous

“ Spent over 400 pounds at Xmas was told could return an item if didn't fit the day after boxing day. Drove 30 miles to return a pair of trainers and was told they weren't doing returns because they were busy....guess what so was I and I drove 30 miles to exchange them. Poor customer service and they lied at purchase. Will use JD sports in future ”

- Claire

Footasylum Reviews

Returns - Difficult