“Insured with this company last Month.
Had an email saying that there was a discretion on when I bought this car? 2018 I thought but it was 2019. No baring on the policy!? I have been charged over £30 for this! In a world where everyone should be helping each other, this insurance company seems to be looking at ways to charge for more! Unbelievable!
Top work guys you should be proud!”
“I have just spoken to Roger Smith from Ford Insure who was able to resolve the issue I had in an extremely professional, courteous and efficient manner. I would high recommend Ford Insure as some of the other Insurance companies in this space have a lot to learn from Roger when it comes to customer service!
Brendon McHugh, Exeter”
“All great until you have to claim.
Hit from behind, not my fault. But offer on my written off car much lower than I paid 30 days previously, refused to consider national adverts for same model despite insurance ombudsman stating they should.
I’m now stressed and very out of pocket following no fault accident.”
“Recently had a policy cancelled by this provider without notice and was charged £60 (i received the letters requesting additional paperwork 2 days after it was cancelled). The customer support team were un helpfull and unwilling to accept that the post had not arrived yet (mid-covid). In the words of their manager "this was my problem not theirs".
I would strongly advise against using them.”
“I call up with get some information and to renew my policy on two different accounts both time a guy call Jason toke my call and he help me out a lot and tried his best to give me a better deal and he made it really easy to renew and”
“Recently it changed to using Admiral who unlike the previous company (I think it was Aviva) charge a massive premium for being disabled . The customer care at Admiral is utterly useless and the online facilities don't work . Avoid Admiral and Ford Insure !”
“I called, automated system said that I would be seen within 1 minute, 12 mins later it stated 'sorry we are unable to take your call, please call later'! Disgusting!”
“Our Fiesta was sadly stolen in January and Ford Insure were incredibly helpful with our claim from start to finish. Our claim was promptly settled and enabled us to buy an equivalent replacement car. When we contacted the team to insure our replacement they offered us a really great price. Thanks again Ford Insure!”
“Just spoke with Roger in the advice team. Needed to update my email address. Got through within a minute, guy was super helpful, friendly and personal.
Great service.”
“My car was involved in car accident, in end of October 2019 and still I didn’t get my car repaired(31.01.2020 because this firm cannot obtain any details(that’s what they say) but every time I’m calling to them it seems they don’t call any authority to get the third party details from. And I’m sick to call them every two weeks and get different person that they cannot do anything but now they will send a form to receive that information, and when I’m asking why colleague before doesn’t done what he assured me to do in seconds. And the worst is to get calls if i want to claim repairs from my policy and I need to pay for it ... why then I got this Insurance for my car ? to pay for ma own repairs ? no thank you ! They claim I will get my money back if they will get those details of person who made damage but from my observation how this firm works I will never receive my money back because they don’t put interest in their Customers ! Definitely avoid this company . Never Again Ford Insurance !”
“Premium increased by £110 this year; £100 last. Despite being a customer since 2005, they would not budge on premium of £567.
Won’t be using them again.”
