“Dear all:
I would like to acknowledge a high level of collaboration and an extremely high level of professional knowledge and expertise of customer service representative Mrs. Corina.
She has provided a high level, reliable, accurate and fast service, related to my auto insurance. I am confirming that she has a clear, approachable and concise style.
I would be very grateful if you will transfer my thanks to Mrs. Corina and to consider her for a recognition.
Based on my experience, related to collaboration with Mrs. Corina, I will strongly recommend your esteemed company to all my colleagues and friends.”
“Couldn't be happier with the service provided from, Aerin at Ford Insure. From start to finish she was very polite, conscientious and attentive. Would highly recommend for anyone considering joining Ford Insure.”
“I have just spoken to Roger Smith from Ford Insure who was able to resolve the issue I had in an extremely professional, courteous and efficient manner. I would high recommend Ford Insure as some of the other Insurance companies in this space have a lot to learn from Roger when it comes to customer service!
Brendon McHugh, Exeter”
“I call up with get some information and to renew my policy on two different accounts both time a guy call Jason toke my call and he help me out a lot and tried his best to give me a better deal and he made it really easy to renew and”
“Our Fiesta was sadly stolen in January and Ford Insure were incredibly helpful with our claim from start to finish. Our claim was promptly settled and enabled us to buy an equivalent replacement car. When we contacted the team to insure our replacement they offered us a really great price. Thanks again Ford Insure!”
“Just spoke with Roger in the advice team. Needed to update my email address. Got through within a minute, guy was super helpful, friendly and personal.
Great service.”
“I've given 3 stars just because I didn't necessarily have a bad experience for the year I was insured by them however when it came to my renewal, they increased the price even though I hadn't made a claim. I shopped online for quotes and found several cheaper quotes so I decided to cancel the renewal. This is where the problem started, I tried to call Ford Insure multiple times but 'the lines are busier than usual' ok, fine, I'll look online for another way to cancel... apparently that's IMPOSSIBLE. I searched high and low for an email address and looked on the portal which also has no other way of cancelling except calling them and wasting the little free time that you get to yourself. I decided in the end to just cancel my direct debit on my bank, I thought this would cause them to call me eventually.... no, they sent me a letter about no DD being set up and that it could affect my credit score etc bla bla bla. In the end I had to call them and just wait whilst gritting my teeth. This was incredibly frustrating! PLEASE GIVE US ANOTHER WAY OF CANCELLING. I'm a fair person so what I will say is that I had a windscreen replacement which was incredibly easy to sort through the portal and when I eventually got through on the phone to cancel my renewal the lady way friendly so I went easy as none of it is her fault. I have received my cancellation letter and NCB certificate within a day or two. :)”
“Purchased the insurance warranty for an extra 5k and i brought my car to get the head board that wouldn't fold with the chair as well as the side piece to the drivers side is detaching itself , they said that the insurance does not cover any of them, and that it would be a $229 fee to replace each. I was appalled, why on earth would i pay out of pocket when i purchased warranty for an extra 5k for situations like these. I might as well have kept the 5k to get these two parts fixed and had a lot of extra money left in my pocket. This situation has made me very upset and I hope ford does better as well as everyone who reads this I hope this helped you decide on not paying extra because you will be giving your hard earned money to thief's that don't keep there word.”
“Awful experience - do not get insurance through ford insure!! I had an accident in May where another vehicle crashed into my car at standstill - purely their fault. Ford insure did not give me any advice regarding the matter, there were huge delays with repairing my vehicle and offering me a replacement vehicle (despite me calling every day). I ended up settling with the third party insurance and informing Ford Insure. 2 months after I've settled the claim, a claim advice team have now called saying they want to offer me a replacement vehicle and to fix my car, despite my car being placed as a 'write-off' by their own garage. They said they only received the claim by ford insure that day (July) . Ford Insure clearly don't know what they're doing as an insurance company.”
“There was minimal damage to my car. They took my car one month ago. They don't give my car back or repair it; I cannot talk to them; they do not answer the phones. If they answer, they don't know where my car is. They do not provide me with a courtesy car. We called them every day; we listened to the same music for almost one hour every day. They do nothing; I want my car back, whether damaged or not.”
“I've just arranged car insurance.paid my deposit but half an hour later changed my mind .cancelled the policy only to be charged £25 admin fee. How can this be when I'd only spoken to someone 30mins beforehand. Absolutely disgusted. Warning to anyone who takes out ins and changes their mind. I wish it was that easy for me to make £25. So 😡 angry.”
“Having been insured with Ford Insure for 2 years, my renewal quote was £502.03 , compared to £239.99 that I paid last year. There have been no changes to my policy, held my license for more than 25 years and have maximum no claims. After going on a compare website, there were more than 50 insurers that beat their quote by more than £150. I would definitely not recommend Ford Insure.”
