Foresters Friendly Society Reviews

Name: Foresters Friendly Society
Address: Third Floor, Enterprise House, Ocean Way, Southampton
Rating: 4.42

4.4 Rating 638 Reviews

85 %

of reviewers recommend Foresters Friendly Society

Company Reviews

Questions

Metrics

4.4

Based on 638 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 988 2418

Location:

Third Floor, Enterprise House, Ocean Way
Southampton
SO14 3XB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have attended only one Forester meeting so far which is probably insufficient to allocate a 5 star review. Maybe it deserves the extra star because I was impressed with what I saw ( the first of any meeting I've ever been to that served fish and chips as a break refreshment. For any organisation to function effectively and efficiently there needs to be dedication within its members. I saw an abundance of this virtue at the meeting I attended,”

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Posted 3 years ago

“Online was easy to do my bond but I phone 12days ago I phone them about transferring my isa she took my details said some one would be in touch but no one want my money it disappointing after my sister been with them for many years”

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Posted 3 years ago

Hi Stewart, thank you for leaving your review. We understand that our Member Services team have since been in touch with you to arrange a call. If you do need any further assistance please do let us know. We are available Monday to Friday 9 am to 5 pm on 0800 988 2418 or by email memberservices@forestersfriendlysociety.co.uk. Kind regards, Foresters

Posted 3 years ago

“Very easy to set up online, with good follow-up communication by email and post. The only improvement I can think of would be to have the ability to check my account balance online.”

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Posted 3 years ago

“Yes an easy and comfortable organisation to deal with. Not heard progress on my recent stocks and shares investment which I look forward to - the M&S vouchers were great”

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Posted 3 years ago

“Excellent products and service, could just do with more information on the website, such as checking balance of funds deposited.”

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Posted 3 years ago

“They were in charge of my child trust fund and would send frequent updates on the balance, following that they gave me the option to transfer some of the money, which I did, there was no hassle involved and the entire process was very easy.”

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Posted 3 years ago

“Website is very easy to use and it is easy and quick to set up/manage accounts. Staff are always very helpful and polite when dealt with via email or online. Very good service and would recommend!”

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Posted 3 years ago

“Initially I had problems logging in but after I was informed about two emails for this, the rest was easy.”

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Posted 3 years ago

“This was very easy to set up online and with an incentive of cashback through a comparison site, which I received after a short period. The Interest rate offered is very competitive and my investment is safe with a good return in 1 to 5 years. I have only had the saving bond for 6 months so I am unable to give the Society more than 4 stars, however, I expect this will improve next year.”

Helpful Report

Posted 3 years ago

“Happy with service so far, easy to talk to on phone with any queries. Only constructive point to raise would be making process of adding extra funds into LISA a bit simpler but it was hardly difficult. Also how to move Lodge you registered to is a bit unclear.”

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Posted 3 years ago

“A simple process to join and a good track record of returns.”

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Posted 3 years ago

“My wider family has been with Foresters for many years, I am pleased to link my investment with them and enjoy the activities and fellowship this gives me as well as the Foresters Extras to help with the cost of some medical care. I look forward to seeing the Bonus I may have made on my investment.”

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Posted 3 years ago

“Fine but I would find it more useful to be able to go on line and review how my savings are doing from time to time!”

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Posted 3 years ago

“Purchase went through quickly and efficiently.”

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Posted 3 years ago

“I've recommended so many of my friends to FF. I enjoy the fact that there are no shareholders and their customers receive all the profits. I enjoyed receiving the M&S gift card when I joined and the food hamper too. I always found your staff to be very friendly and knowledgeable. However, the reason for giving four stars is that you offered customers a £40 gift card if they topped up their account with £1,500 prior to 9th October. I paid £1,500 in two payments prior to your cut off date and was told that I'd only receive a £25 gift card! I complained that I found your letter regarding the offer to be ambiguous. Apart from that, I am happy being a FF customer.”

Helpful Report

Posted 3 years ago

Hi Kathy, many thanks for your positive review and for recommending us to your friends. We are pleased to hear that you are enjoying the benefits of being a member of a mutual society, such as Foresters. We are sorry to hear that there was some confusion around the incentive offered on the ISA top up. We will review the wording to ensure it is as clear as can be following your feedback. Many thanks for taking the time to write a review. Kind regards, Foresters Friendly

Posted 3 years ago

“I havr attended 1 meeting and found all friendly Janet Clements our secretary came although she lives in Essex and came across as a strong and capable as well as friendlyl”

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Posted 3 years ago

“Foresters do some great work with endowments & grants to assist those in need. From a customer perspective, however, they need to keep up & move from paper to digital.”

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Posted 3 years ago

“Easy to register and kept informed of changes promptly”

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Posted 3 years ago

“Straight forward and easy to apply. Customer service very good.”

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Posted 3 years ago

“Ye OK lost my direct debit records so my plan didn't get set up straight away but all sorted a few months later when I realised”

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Posted 4 years ago

Hi, thank you for your review. We are pleased your direct debit got sorted. In the meantime, if you need any information about your savings plan or member benefits, please do call us on: 0800 988 2418 or email us: memberservices@forestersfriendlysociety.co.uk. Kind regards, Foresters.

Posted 3 years ago

Foresters Friendly Society is rated 4.4 based on 638 reviews