Foresters Friendly Society Reviews

Name: Foresters Friendly Society
Address: Third Floor, Enterprise House, Ocean Way, Southampton
Rating: 4.42

4.4 Rating 638 Reviews

85 %

of reviewers recommend Foresters Friendly Society

Company Reviews

Questions

Metrics

4.4

Based on 638 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 988 2418

Location:

Third Floor, Enterprise House, Ocean Way
Southampton
SO14 3XB

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Foresters Friendly Society 2 star review on 21st May 2025

Franklin

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the overall experience is great and quite easy to open the account but the website is not user-friendly. Could you provide a login to user to review their ISA? the website is not user-friendly, i can't find the login page to review my profile. it seems not secure. Hopefully can add this function in the page.”

Helpful Report

Posted 2 years ago

Hi Mei. Thank you for your feedback. To reassure you, our digital capabilities are currently in the process of being expanded and a member portal will be available soon which will allow you to view your plan details securely online. We will notify you once access is available. In the meantime, we can provide plan values over the phone on 0800 988 2418, and we also send out annual statements detailing the value of your plan. To ensure your safety while using our website, we implement cyber security best practises across our IT infrastructure. Kind regards, Foresters.

Posted 2 years ago

“It must have gone faultlessly - or I would have remembered, blow by blow”

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Posted 2 years ago

“Could do with an app to log in with”

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Posted 2 years ago

“Friendly, personable customer service which is nice, just wish I could see my account online! Or get a monthly statement sent to me.”

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Posted 2 years ago

“Welcoming communication”

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Posted 2 years ago

Hi Deborah, thank you so much for taking the time to leave us a positive review, it's much appreciated. Best wishes, Foresters.

Posted 1 year ago

“Everything has been good”

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Posted 2 years ago

“Very quick reply and dealt with issue perfectly”

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Posted 2 years ago

Hi Steven, thank you for taking the time to leave us a review. We are glad that you have found our customer service to be efficient. Best wishes, Foresters.

Posted 1 year ago

“Enquiries are dealt with promptly & staff go out of their way to give good information, follow up queries and always get back to you with answers. You feel that you are important to them”

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Posted 2 years ago

“Excellent service. Additional extras are a tel bonus”

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Posted 2 years ago

“Simple and easy to use sign up.”

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Posted 2 years ago

Hi Graham, thank you for taking the time to leave us a review. We're glad you found it quick and easy to open an account with us. Best wishes, Foresters.

Posted 1 year ago

“I paid in a lump sum and never received the vouchers”

Helpful Report

Posted 2 years ago

Hi Anthony, thank you for your feedback. We are sorry to hear about the experience you have had and would be happy to look into this for you. If you could please contact us by email memberservices@forestersfriendlysociety.co.uk or call 0800 988 2418 to provide some further information we’d appreciate it. Kind regards, Foresters.

Posted 2 years ago

Hi Anthony, thank you for speaking with us about this. We believe this matter has now been resolved. If you do need any further assistance in future please contact us by email memberservices@forestersfriendlysociety.co.uk or call 0800 988 2418. Kind regards, Foresters.

Posted 2 years ago

“Deal offered through Quidco was unbeatable would prefer it if could access account online for example to stop payments”

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Posted 2 years ago

“Very good service. Lovely people. Have looked after my family's finances for as long as I can remember. An easy decision to invest with Foresters.”

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Posted 2 years ago

“I have several investments with the Foresters taken out over many years and have been pleased with their performance, Excellent service when phoning or emailing them, they always come back with the correct answer. My father enrolled me in the Forresters 60 years ago, and I always recommend the society to everyone.”

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Posted 2 years ago

“Very easy to apply with clear terms and conditions and information displayed so everything above board and showing integrity for my money.”

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Posted 2 years ago

“I liked the ethos behind the Foresters Friendly Society so I chose them for my Lifetime ISA. Everything has been straightforward to set up and when I've spoken to people on the phone they've been very friendly and helpful.”

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Posted 2 years ago

“Amazing company”

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Posted 2 years ago

“Very straightforward and easy to use service. Good at keeping up to date with customers.”

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Posted 2 years ago

“was a bit of wok to apply took a while to set up, was an offer for a £75 m and s voucher when i signed up, heard nothing about that. seen alot reviews saying its a scam”

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Posted 2 years ago

Hi Mica, thank you for your review. We’d like to reassure you that our customer incentives are not a scam and, as long as the offer terms and conditions are met, we automatically send out vouchers. We don’t expect our customers to redeem any offers neither do we put up any barriers to them receiving their incentive. Having looked into this for you, we can see that the plans you applied for were processed quickly after your application and well within our published service levels. In keeping with direct debit rules, we provide all customers with 10 working days’ notice before we start collecting regular premiums so there may be a slight delay before we start your plan’s collection. There have been Royal Mail strikes recently with more planned for the coming months so we will re-post your documents via first class post on the assumption that these may have been caught up in the postal delays. Our Member Services team have tried to make contact with you to ensure that you have everything you expect and to offer any assistance that you may require but unfortunately have been unable to reach you. Should you wish to speak to a member of our team, please call 0800 783 4162. Best wishes, Foresters

Posted 2 years ago

“easy to find and very quick response”

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Posted 2 years ago

Hi Ruth, thank you so much for taking the time to leave us a great review, it's much appreciated. Best wishes, Foresters.

Posted 2 years ago

Foresters Friendly Society is rated 4.4 based on 638 reviews